I've managed to totally break Logos

https://community.logos.com/discussion/comment/30182#Comment_30182

NO sooner had a said that than I worked out how to fix it by renaming Local\Logos4\documents\<number>\ShortcutsManager\shortcuts.db..

Judy O'C

What did you change when you renamed the shortcut? Does it work now?

Robert Pavich

I've managed to break Logos to the point where it won't load.

do you want your money back...? [:D]

HI there,

I've managed to break Logos to the point where it won't load. All I did was open the Verb River and then drag and drop this to the shortcut bar. This cause Logos to exit and now it won't load at all. Restarting the PC didn't work either. I'm guessing that I need to remove this item from my shortcut bar - but how? I've tried looking around in my data location but I don't want to fiddle too much. Any help much appreciated as it won't open at all!

Thanks,

Paul

Having a similar problem trying to drag something to the short cut bar... and I can't get L4 to run now... (sobbing)

Any help????

SUGGESTION: If you don't know what we are talking about try dragging a command prompt to the shortcut bar...

https://community.logos.com/discussion/comment/30252#Comment_30252

SUGGESTION: If you don't know what we are talking about try dragging a command prompt to the shortcut bar...

Second thought, don't try that because it will prob. crash your V4...

https://community.logos.com/discussion/comment/30182#Comment_30182

NO sooner had a said that than I worked out how to fix it by renaming Local\Logos4\documents\<number>\ShortcutsManager\shortcuts.db..

Cant find that... I don't see Logos 4 in my Program Files... I see Libronix DLS but no V4??

Dave Hooton

https://community.logos.com/discussion/comment/30280#Comment_30280

Cant find that... I don't see Logos 4 in my Program Files... I see Libronix DLS but no V4??

Try

XP
- C:\Documents and Settings\<user>\Local Settings\Application Data\Logos4

Vista/Win7
- C:\Users\<user>\AppData\Local\Logos4

https://community.logos.com/discussion/comment/30201#Comment_30201

HI guys,

Here are the full steps I took:

Start -> Run and in the location box type %APPDATA% and press Ok
Navigate up one level go to Local\Logos4\Documents\<Random Numer>\ShortcutsManager
In this directory is a file called shortcuts.db
rename this file to x_shortcuts.db
Reopen Logos and it works fine

I'm on Win 7 so not sure if this will work on XP but follow Dave's instructions for the first 2 steps. Hope this helps,

Paul

Dave Hooton

https://community.logos.com/discussion/comment/30182#Comment_30182

In general try holding Ctrl key and starting L4. Choose blank layout, Sign In and see how you go from there (you should be able to select a layout dated prior to the disasterous event).

https://community.logos.com/discussion/comment/30286#Comment_30286

Cant find that... I don't see Logos 4 in my Program Files... I see Libronix DLS but no V4??

Try

Normal
0

false
false
false

XP
- C:\Documents and Settings\<user>\Local Settings\Application Data\Logos4

Vista/Win7
- C:\Users\<user>\AppData\Local\Logos4

Very Helpful... Unfortunatly I still can't seem to find it... (Vista)... Here is what I can see

<a href="http://www.screencast.com/t/hCu1156g6s">Crash_1</a>

https://community.logos.com/discussion/comment/30293#Comment_30293

HI guys,

Here are the full steps I took:

Start -> Run and in the location box type %APPDATA% and press Ok

Navigate up one level go to Local\Logos4\Documents\<Random Numer>\ShortcutsManager

In this directory is a file called shortcuts.db

rename this file to x_shortcuts.db

Reopen Logos and it works fine

I'm on Win 7 so not sure if this will work on XP but follow Dave's instructions for the first 2 steps. Hope this helps,

Paul

IT WORKED!!!!! YOUR A GENIUS!!!! I don't know WHAT that did, but it did it.... Thank you for posting that Paul

I've got Vista and did what you said, and it worked just fyi.

https://community.logos.com/discussion/comment/30325#Comment_30325

IT WORKED!!!!! YOUR A GENIUS!!!! I don't know WHAT that did, but it did it.... Thank you for posting that Paul

I've got Vista and did what you said, and it worked just fyi.

Pleased that we were able to help!

Robert Pavich

https://community.logos.com/discussion/comment/30341#Comment_30341

Paul,

thanks for helping...don't forget to post that on the Wiki....

Jacob Carpenter (Faithlife)

https://community.logos.com/discussion/comment/30357#Comment_30357

Edit: We've reproduced this issue and will address it in an upcoming service release.

David Shaw

https://community.logos.com/discussion/comment/30293#Comment_30293

Whew! This saved me a (another) long wait the support queue! Thanks Paul, this worked in XP. The path was slightly different but it works and I am back on track!!

Blessings,

https://community.logos.com/discussion/comment/30419#Comment_30419

Great! I've done it again! [:'(]...CRASH...[:'(]

Was dragging a command prompt to the short-cut bar and managed to crash V4 again and it keeps crasing when I try and open it... (I thought the prob was fixed, because I had seen today where people were doing similar things, or so I thought)

I went through and tried to rename that file again, to no avail...

Any suggestions????

https://community.logos.com/discussion/comment/33078#Comment_33078

Jeremiah,

I'm sorry you're having that problem. I am not afflicted with that issue. In the long run you'll have to await the fix Jacob Carpenter mentioned, probably in SR6 if I had to guess.

For now, Look at Paul Meathrel's repair steps near the start of this post. It involves deleting shortcuts.db.

https://community.logos.com/discussion/comment/33083#Comment_33083

For now, Look at Paul Meathrel's repair steps near the start of this post. It involves deleting shortcuts.db.

I am certainly aflicted! I had gone through that particualr "repair" process last Friday. I went back today, and tried it again (it was already renamed to the x_shortcuts.db) naming it z_shortcuts.db, but it didn't help. I'm goign to try and restart my comp to see if that helps.

Thank you for your speeeeedy response Thomas... [au] <---

https://community.logos.com/discussion/comment/33087#Comment_33087

Thank you for your speeeeedy response Thomas... Automobile <---

Eh, I'm just trying to catch up to Philip and Robert. [;)]

https://community.logos.com/discussion/comment/33087#Comment_33087

file renamed and computer restarted... still crashing...

I was trying to add a command prompt to the shortcut bar that had something to do with periscopes... Now if I am remembering correctly, that is what caused it the last time. I had already added some things today to the shortcut bar (including other command prompts), so figured it was worked out.... obviously not.... and I should have made sure first.

but now, even renaming that file does not do it for me. Maybe a Logos Techy will read this and be able to figure it out...

https://community.logos.com/discussion/comment/33087#Comment_33087

Try just deleting the shortcuts.db instead of renaming it.

EDIT: Also, note that shortcuts are sync'd items. So start with CTRL held down and turn off online access, create one shortcut that works and then restart the system - I suspect that will help fix it.

https://community.logos.com/discussion/comment/33113#Comment_33113

Really thought that would work, (just sounded smart) lol... but tried it and it did not... I deleted the file, then CTRL started Logos... Got the "work offline box" clicked that then about 5 secs later got the "stopped working box"

Your suggestion made sense and I don't know why it didn't work.

Chris Elford

https://community.logos.com/discussion/comment/33122#Comment_33122

Didn't work because it wasn't the problem - [:)] Wish I could tell you what is, instead of just trying to be a smart alec.

Chris

https://community.logos.com/discussion/comment/33122#Comment_33122

Bummer, me neither.