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This post has 27 Replies | 4 Followers

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LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Posted: Wed, Oct 26 2011 11:56 AM

We are aware of problems with reading plans syncing between iOS and Logos Mac/Windows. The sync problems are caused by the way data is synced between iOS and the desktop apps; it doesn't scale to the amount of data we are now processing. We have been in the process of rearchitecting and reimplementing the way we sync data for about a year so that we can handle our new scalability requirements. We are rolling out these changes, often referred to as Sync v2, over time. Logos Desktop 4.3 used Sync v2 for some things. Logos 4.5 will use it for more, but is not currently spec'd to include reading plans.

We are aiming to use Sync v2 for reading plans by the end of the year.

I recognize that these problems are a source of frustration. I feel bad about that. Our team is working very hard to make it right. For those of you willing to stick it out with us, I appreciate your graciousness. For those of you who are unable to use our tool because of this, I hope we can win you back in the near future.

Dave

Posts 23
Rodrigo Quema | Forum Activity | Replied: Wed, Oct 26 2011 4:05 PM

I'm with you guys... it's tough, but in spite of the setbacks, you're still the best ones out there!  Be praying for you and your team...

Posts 1934
Donnie Hale | Forum Activity | Replied: Thu, Oct 27 2011 5:43 AM

Forgive my ignorance. On these forums, I read almost daily about issues with reading plans not sync'ing to the mobile devices. I can't even figure out where a reading plan would show up in the Logos app on my ipad. On the home screen, I see a "Reading Plans" section. But the only entry in it is "Read the Bible in 1 year". Is that where I would expect the reading plans I've created in Logos for Windows to show up if sync'ing were working? The impression I'd gotten from all the messages was that the desktop reading plans were available on the mobile devices but that the progress maintained within them was not being kept in sync between desktop and mobile.

If anyone can clarify that for me a bit, I'd appreciate it. Thanks,

Donnie

 

Posts 28371
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Oct 27 2011 6:28 AM

Donnie Hale:
I can't even figure out where a reading plan would show up in the Logos app on my ipad. On the home screen, I see a "Reading Plans" section.

Yep. That's it.

Donnie Hale:
But the only entry in it is "Read the Bible in 1 year". Is that where I would expect the reading plans I've created in Logos for Windows to show up if sync'ing were working?

Yep.

Donnie Hale:

The impression I'd gotten from all the messages was that the desktop reading plans were available on the mobile devices but that the progress maintained within them was not being kept in sync between desktop and mobile. If anyone can clarify that for me a bit, I'd appreciate it.

Yep.

What again was it that you didn't understand? If you have a reading plan on your computer and its not on your iPad, you've experienced a sync problem. If your reading plan IS on your iPad but you've run out of readings, you've experienced a sync problem. If you check off readings on your iPad and end up with multiple copies of the reading plan on your computer, you've experienced a sync problem.

 

OSX & iOS | Logs |  Install

Posts 1934
Donnie Hale | Forum Activity | Replied: Thu, Oct 27 2011 6:32 AM

alabama24:
If you have a reading plan on your computer and its not on your iPad, you've experienced a sync problem. If your reading plan IS on your iPad but you've run out of readings, you've experienced a sync problem. If you check off readings on your iPad and end up with multiple copies of the reading plan on your computer, you've experienced a sync problem.

So folks have experienced any / all of those issues, each related to sync. My impression from the forum posts was that it was only around the last issue you describe.

Thanks for the explanation,

Donnie

 

Posts 29
Jerry C. Wong | Forum Activity | Replied: Thu, Oct 27 2011 3:18 PM

glad to know you guys are working on it - an explanation reduces the frustration and prepares us to wait patiently for your good work.  Thanks a heap and keep up the hard work of making a great product better.

Posts 60
Bruce | Forum Activity | Replied: Sat, Oct 29 2011 5:54 PM

Totally agree with Jerry's post! Yes Wink

Posts 1880
Philana Crouch | Forum Activity | Replied: Mon, Nov 7 2011 7:00 AM

Thanks for letting us know! I look forward to the enhancements coming with Sync v2. Especially with the annotation features. I am thankful Logos is willing to keep working on things until they get it right. 

Posts 83
Gabe Orea | Forum Activity | Replied: Mon, Nov 14 2011 5:16 PM

Ahhh!   I am so glad I don't read the Bible!  ha ha,

(just kidding)

Gabe.

Posts 187
Anthony Etienne | Forum Activity | Replied: Wed, Nov 16 2011 8:58 AM

Glad to hear that this is a known issue, I pretty much abandoned using the reading plan on my iPad. As it will not update and contains multiple copies that cannot be removed; even though they have been removed on my desktop.

For now I just manually read the books on my iPad, and keep track of where I am. I have to use a competitors product for bible reading plans until Logos gets this working again.

Loyal customer Tony

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Dec 17 2011 7:06 PM

Dave Dunkin:
We are aiming to use Sync v2 for reading plans by the end of the year.

With end of this year quickly approaching, wonder about sync status update ?

Keep Smiling Smile

Posts 28371
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Dec 17 2011 7:59 PM

Keep Smiling 4 Jesus :):
With end of this year quickly approaching, wonder about sync status update ?

Elsewhere Dave has since (this week) reiterated his desire/hope/plan to have it out near the "first of the year." I am sure that a major factor will be the public release of 4.5.

OSX & iOS | Logs |  Install

Posts 978
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Mon, Dec 19 2011 12:57 PM

Keep Smiling 4 Jesus :):

Dave Dunkin:
We are aiming to use Sync v2 for reading plans by the end of the year.

With end of this year quickly approaching, wonder about sync status update ?

There are four separate pieces to the puzzle. Not all of them will be ready by the end of the year, so it won't roll out in a stable release by then. It will be in testing though.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Dec 19 2011 1:13 PM

Dave Dunkin:

Keep Smiling 4 Jesus :):

Dave Dunkin:
We are aiming to use Sync v2 for reading plans by the end of the year.

With end of this year quickly approaching, wonder about sync status update ?

There are four separate pieces to the puzzle. Not all of them will be ready by the end of the year, so it won't roll out in a stable release by then. It will be in testing though.

Thankful for update; looking forward to stable release when all puzzle pieces are ready.  Wonder about postponing New Year's resolution for reading plan(s) ?

Keep Smiling Smile

Posts 94
Nicky | Forum Activity | Replied: Wed, Dec 28 2011 10:22 PM

It's like waiting for Christmas all over again isn't it Big Smile

Posts 2759
Kevin A. Purcell | Forum Activity | Replied: Wed, Jan 4 2012 12:07 PM

Nicky:

It's like waiting for Christmas all over again isn't it Big Smile

And we may see it by then. Wink

Posts 2
Dustin S. Witmer | Forum Activity | Replied: Tue, Jan 17 2012 5:02 PM

My problem with all of this is that Logos continues to promote their reading plans and advertises their products saying that all of your devices can sync. That strikes me as misleading at the very least.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Jan 17 2012 6:50 PM

Dustin S. Witmer:

My problem with all of this is that Logos continues to promote their reading plans and advertises their products saying that all of your devices can sync. That strikes me as misleading at the very least.

Welcome Big Smile

On 5 Jan 2012, Bob Pritchett (Logos CEO) posted a lengthy reply that included reading plan sync => http://community.logos.com/forums/p/5923/321264.aspx#321264

Understand mobile reading plan sync frustration.  Logos 4.5 Release Candidate 1 shipped today.  If no major bugs, anticipating Logos 4.5 stable release next week along with mobile app updates, including iOS 2.0, but do not know if reading plan sync will be included.  Looking forward to syncing Highlighting and Notes between Logos 4.5 and mobile apps very soon.

Keep Smiling Smile

Posts 24
Famille Thevoz | Forum Activity | Replied: Wed, Jan 25 2012 11:32 AM

Same feeling on my side. With the time sync has been broken, I would expect the decency not to widely advertise this feature until it has been fixed and is reliable. Could also trigger some extra motivation, who knows... ;-)

Posts 1416
Wes Saad | Forum Activity | Replied: Wed, Jan 25 2012 11:44 AM

Dustin S. Witmer:

My problem with all of this is that Logos continues to promote their reading plans and advertises their products saying that all of your devices can sync. That strikes me as misleading at the very least.

I was going to say that the site for the iPhone and iPad apps includes a note that reading plan sync is currently being fixed. I remember seeing that on there a week or so ago. At the moment, however, it simply says that you can keep up with your reading plans on-the-go. I agree that this is a bit misleading, if not deceptive, since Logos knows the feature is currently broken and has been for some time. A feature that does not work should not be advertised.

http://www.logos.com/mobile/iphone

http://www.logos.com/mobile/ipad

 

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