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This post has 51 Replies | 4 Followers

Posts 452
Is Mebin | Forum Activity | Posted: Fri, Jan 20 2012 5:48 AM

G'day peoples...a little help please.  

I am using the Android app. on my Asus Transformer, which has been working perfectly.  I am not aware of any recent updates, as I always do them manually.

Yet, today, the unthinkable!  The thousands of resources I have painstakingly downloaded over the months have gone.  Well, they are still showing up in my library, but not as "downloaded" items.  It gives me the option of downloading the resources again...obviously weeks worth of work.

Is there anything I can check?  Surely they are still there on the tablet, just for some reason are not showing as downloaded.  Here's hoping.

Any suggestions?

Posts 596
LaRosa Johnson | Forum Activity | Replied: Fri, Jan 20 2012 5:56 AM

I had this happen too on yesterday (I have a Transformer as well). Make sure that you're still logged into your Logos account; I had gotten logged out for whatever reason, which is what gets rid of all your downloads.

Urban Scholar - http://urban-scholar.com 
Christ-centered Hip-Hop - http://www.sphereofhiphop.com

Posts 452
Is Mebin | Forum Activity | Replied: Fri, Jan 20 2012 6:08 AM

Yes, I noticed I was logged out...so are my downloads still on the tablet?

Posts 596
LaRosa Johnson | Forum Activity | Replied: Fri, Jan 20 2012 7:06 AM

Unfortunately, I think it clears the downloads after you've been logged out. For me, all of my downloaded Bibles were still there, but any other books I had to download again, which was a bit of a pain.

Urban Scholar - http://urban-scholar.com 
Christ-centered Hip-Hop - http://www.sphereofhiphop.com

Posts 178
Sir Maru | Forum Activity | Replied: Fri, Jan 20 2012 7:19 AM

When signing in, use Portrait Mode and Black on White colors. If password is typed wrong, all downloaded resources are lost.  I believe downloaded resources are kept if one does not attempt to sign back in.  I lost mine after typing in the wrong password.

I use the Kindle Fire and White on Black colors and / or Landscape Mode obscures the input box increasing the chance of an incorrect log in.

Posts 600
Jesse Blevins | Forum Activity | Replied: Fri, Jan 20 2012 7:20 AM

This happened to me also. In my mind there is really no good explanation for why this occurred.

This happened to me once before but trhe only answer that I was given was because it was beta, this kind of thing happens. I have limited internet access and now hours of work and money spent on data have suddenly disappeared. Needless to say, I am greatly dissapointed with the lack of coomunication  concerning this .

Posts 277
Ergatees | Forum Activity | Replied: Fri, Jan 20 2012 8:02 AM

This happened to me last night when I signed on with my Nook Color (rooted). I had approx. 25 books downloaded to my SD micro card and one of them takes about 5 minutes to download. What I noticed when I was online with the Logos app for Android was that there was a downloading going on and it was a little long.

If I remember rightly, then things went dead. I quit the app and went back to it. Then I had to sign in again and it began the downloading process and said it was updating the library. Then I noticed I still had about 5 books on my Nook. The others were not there. So I figure...

that there was an update to some of the books and those would have to be downloaded again while the others did not have the update. It gave me a chance to download some different books and leave some others which got erased from the Nook. It was an opportunity to "refresh" or take another look at what I had available. So it is not all negative. I don't need to carry around a huge library on a portable machine. I have my computer at home for the real in-depth stuff.

I am supposing that I am correct in my "assessment" of what occurred though I may not be correct. That is for the experts to say.

Blessings to all,

Ergatees

Posts 5
David Menton | Forum Activity | Replied: Fri, Jan 20 2012 11:22 AM

Precisely the same thing happened to me, I lost almost all of my resources in my library and suddenly picked up about 12 GB of space on my micro SD card.  I was so upset that I delighted the Logos app from my Droid X.

 

Dave

Posts 5
David Menton | Forum Activity | Replied: Fri, Jan 20 2012 11:24 AM

Ahh - make that deleted the app.  Idefinitely wasn't delighted.

Dave

Posts 59
Eric Ruhnow | Forum Activity | Replied: Fri, Jan 20 2012 12:55 PM

Same thing happened on my Kindle Fire last night. Had my resources during an evening Bible study at church, but when I wanted to do some reading before bed ... all resources had vanished.

Did not FORCE CLOSE the app or log out or anything... the app just apparently "forgot" who I was. Going to have to re-download EVERYTHING AGAIN!

Logos - could we PLEASE have a different way to get our resources onto our mobile devices? Having to re-download everything when the app goes flaky is driving users crazy!

Running current version of Logos from the Amazon Appstore (ver 0.9.3)

Lenovo TS130 Xeon E3-1245V2 | 20GB | 256 GB SSD (OS and Logos) | 3TB WD Red | Windows 10 Pro x64

L4 & L5 Platinum, L6 Gold, L5 Reformed Gold, L6 Reformed Bronze, L7 Lutheran Silver, L7 Reformed Starter, L7 Full Feature Set

Posts 595
Pam Larson | Forum Activity | Replied: Fri, Jan 20 2012 1:00 PM

Same story here. I had dozens of books downloaded, all gone. Sigh.

Posts 26524
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 20 2012 1:33 PM

Eric Ruhnow:
Did not FORCE CLOSE the app or log out or anything... the app just apparently "forgot" who I was. Going to have to re-download EVERYTHING AGAIN!

Logos have been silent but there has been an incident that caused Forum users to re-login, L4 users to restart the app and Android users to re-login with disasterous consequences (iOS?).

To see what resources are still on the device view Library whilst offline (Flight mode, or switch off your Wi-fi/3G/4G). Your other resources will have to be re-downloaded.

Dave
===

Windows 10 & Android 8

Posts 6710
Forum MVP
Lynden Williams | Forum Activity | Replied: Fri, Jan 20 2012 1:53 PM

No problem here. Library remains in airplane and online mode. Using the latest beta on Toshiba Thrive.

Lynden Williams Communications https://www.lyndenwilliams.net 

Posts 452
Is Mebin | Forum Activity | Replied: Fri, Jan 20 2012 2:54 PM

Thank you to everyone who has responded...at least I know Im not alone.  I honestly cant think why your downloaded resources would disappear even if you are logged off or signed out.  Not only have I spent thousands of dollars on my resources, not that all are available on Android, and spent countless hours downloading my resources onto my tablet individually, now all it takes is a glitch in the cloud that signs you out and automatically erases 10gb, or months worth, of tedious downloading.  This is not good enough!  Not only does this need to be fixed, but a bulk download feature needs to be added before I use the Android app again (which is my preferred L4 usage).  I love my logos, as is indicated by my spenditure, but for now its back to the desktop.  Anyone want to buy my tablet...lol...since L4 Android app was the definitive factor in buying it.  Well, here's hoping logos sees fit to fix these issues, which to me as a user, are obvious.

Posts 59
Eric Ruhnow | Forum Activity | Replied: Fri, Jan 20 2012 4:52 PM

Dave,

Alas, nothing was saved. Will have to spend SEVERAL hours to get things back on.

If it helps Logos any, here's the breakdown of what happened on my end.

Last night, was using my Kindle Fire at church (WiFI connected) and had full access to my resources. Put Kindle into sleep mode before leaving.

Arrived home, plugged in the Kindle for charging and turned it on for some bedtime reading (WiFI connected at home).

When Kindle woke up, was at the Logos app Home screen, with no devotionals at the top and when I entered my library, only had the "free account" resources available. Soon after resources started showing up (no progress bar seen at the top of the app), but devotionals still missing from Home screen. Noticed that resources no longer had the downloaded icon on them. Checked storage used on the Kindle and space was rapidly expanding as Logos was deleting the stored cache. Crying I was watching hours of d/l time disappearing!

Devotionals did not return to the Home screen until I re-logged into the app.

Like I mentioned earlier, I went nowhere near the login controls on the app until after everything had been erased by the app on its own.

Again, I must ask Logos to look into another way for us to add/keep our resources on our mobile devices. Thankfully I do not have bandwidth caps at home, but I DO have a time cap. Sad

As much as I love Logos, the communication issues (iOS 5 update requiring complete reloading of d/l resources [warning was only AFTER the fact in the forums - never did see an official warning from Logos], lack of L3 support of new resources w/o warning when the decision was made [thanks for the later clarification Logos, but you would expect an announcement before, not after such an important decision] and now this "Logos have been silent but there has been an incident") are starting to leave a bad taste...

Lenovo TS130 Xeon E3-1245V2 | 20GB | 256 GB SSD (OS and Logos) | 3TB WD Red | Windows 10 Pro x64

L4 & L5 Platinum, L6 Gold, L5 Reformed Gold, L6 Reformed Bronze, L7 Lutheran Silver, L7 Reformed Starter, L7 Full Feature Set

Posts 338
Ralph Mauch | Forum Activity | Replied: Sat, Jan 21 2012 6:51 AM

I had the samething happen this morning using Kindle Fire, where I had the full Library showing, and then all of a sudden as I'm navigating around I lost all resources except for Bibles. So glad we have this forum, otherwise I think it would have driven me nuts... the logical part of me kept saying the server isn't working, but then why only the Bibles, and not only the ones I had downloaded, but also the ones in the cloud. Strange, but everything is back once I logged in again.

Posts 246
BriM | Forum Activity | Replied: Sat, Jan 21 2012 10:45 AM

Could we have a statement from Logos on what happened please, together with details of the recommended way to get past this issue.

Some people in the thread seem to have trouble after re-logging in, whilst others find no problem.

I just want to know the safest way to proceed so I don't have to re-download my resources.

Posts 29
Georgia Schoelz | Forum Activity | Replied: Sat, Jan 21 2012 12:36 PM

I wonder if this has something to do with the major ice and snow storm we've had here in Washington State. Logos' headquarters in Bellingham may have lost power, as did so much of Western Washington. Not sure if this is what happened, but I also lost all my downloads on my Kindle Fire this morning when I opened the Logos app. (Our power and internet finally was restored last night after 2 days.) Everything was there at first, then an update occurred, then everything was gone. Just my guess!

Georgia in Auburn, WA

Posts 38
Roberto Bustamante | Forum Activity | Replied: Sat, Jan 21 2012 10:26 PM

I'm a Kindle Fire user, and the same thing just happened to me right now. All my downloaded resources disappeared. I re-signed in and the app only recognizes the bible as downloaded to my device. I was curious, so I checked the storage and noted that it still looked pretty "full," so that got me even more curious. 

Plugged my fire into my mac and found the resources folder in the androidlogos directory. It's 3gb. So...are the files still there, yet somehow inaccessible? Anyone else notice this? Maybe we don't have to go through the problem/hassle of re-downloading...i'm really hoping that's the case.

Posts 26524
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Jan 22 2012 2:22 AM

Roberto Bustamante:
Plugged my fire into my mac and found the resources folder in the androidlogos directory. It's 3gb. So...are the files still there, yet somehow inaccessible? Anyone else notice this? Maybe we don't have to go through the problem/hassle of re-downloading...i'm really hoping that's the case.

If you had to re-login I'm not optimistic. Wait until Monday and the developers MAY have a workaround, but check your resource folder again (use the Folder app on the device).

Dave
===

Windows 10 & Android 8

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