Sync problems after adding resource to Libronix

I'm having sync problems too. This is the error that shows in the logs:

2012-02-14 21:00:02.1981    18    Error    SyncManager    ExceptionHandled: Logos.Sync.Client.SyncClientException: Web service error: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') ---> Libronix.Utility.Net.WebServiceException: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html')
   at Libronix.Utility.Net.WebServiceRequest.ExecuteResponseSync(HttpWebRequest webRequest, IWorkState state)
   at Libronix.Utility.Net.WebServiceRequest.GetResponse(IWorkState state)
   at Libronix.Utility.Net.WebServiceRequest.GetResponse()
   at Logos.Sync.WebService.JsonSyncService`1.GetResponseAs[T](WebServiceRequest request)
   at Logos.Sync.WebService.JsonSyncService`1.Connect(IWorkState state)
content: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>404 - File or directory not found.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="co...
   --- End of inner exception stack trace ---
   at Logos.Sync.WebService.JsonSyncService`1.Connect(IWorkState state)
   at Logos.Sync.Client.SyncClient.Sync(SyncOptions options, IWorkState state)
   at Logos.Sync.Client.SyncManager.SyncManagerThread()

Looks like a server problem.

https://community.logos.com/discussion/comment/339129#Comment_339129

Looks like a server problem.

Same here (2-45 pm 15th Feb)

https://community.logos.com/discussion/comment/339138#Comment_339138

Same here. I was supposed to be able to download a Pre-Pub that shipped (Bullinger's Decades) but could not. Logos got the email out, but not the book.

Ken Guenther

I am having the same sync problems.

NetworkGeek

https://community.logos.com/discussion/comment/339146#Comment_339146

I also have been having sync problems for about 12 hours now.

Jack Caviness

https://community.logos.com/discussion/comment/339165#Comment_339165

Constant synch errors in both L4 Mac and L4 Win. However, changes made in a Notes document in L4 Win showed up in L4 Mac in spite of the synch error.

Fred Chapman

https://community.logos.com/discussion/comment/339185#Comment_339185

Constant synch errors in both L4 Mac and L4 Win. However, changes made in a Notes document in L4 Win showed up in L4 Mac in spite of the synch error.

It seems everyone is having the same error, I guess that's a good thing in terms of isolating the problem. Your right Jack, notes seem (and probably other items) to be syncing in spite of the error.

https://community.logos.com/discussion/comment/339142#Comment_339142

Same here. I was supposed to be able to download a Pre-Pub that shipped (Bullinger's Decades) but could not. Logos got the email out, but not the book.

Fred,

I'm only having problems with sync. Bullinger downloaded fine for me. Metadata updates, license updates and resource downloads all seem to be working.

Philana Crouch

https://community.logos.com/discussion/comment/339208#Comment_339208

I was also having a problem last night, have yet to check it this morning.

Ed W. Visser

https://community.logos.com/discussion/comment/339211#Comment_339211

I guess it's training in patience. At least it's a problem we share in common.

Bradley Grainger (Logos)

This is a transient error with one of the new sync services being added for 4.5a. It should be resolved when we ship Beta 6. All other sync services will keep running normally in the background (so your notes, PBs, highlights, etc. will all keep syncing even though the yellow icon is showing).

Please just ignore this error for now.

https://community.logos.com/discussion/comment/339224#Comment_339224

This is a transient error with one of the new sync services being added for 4.5a. It should be resolved when we ship Beta 6. All other sync services will keep running normally in the background (so your notes, PBs, highlights, etc. will all keep syncing even though the yellow icon is showing).

Please just ignore this error for now.

Bradley,

The new Pre-Pubs that shipped (and I was charged for) won't download (Bullinger's Decades and the Works of John Howe) - presumably because of this sync error. Is there something that I can do to get those downloaded? Customer Support was unable to help, since I am "running the beta."

Alternatively - any idea when beta 6 will ship?

BillS

https://community.logos.com/discussion/comment/339224#Comment_339224

This is a transient error with one of the new sync services being added for 4.5a. It should be resolved when we ship Beta 6. All other sync services will keep running normally in the background (so your notes, PBs, highlights, etc. will all keep syncing even though the yellow icon is showing).

Please just ignore this error for now.

Same problems here, too... so per your counsel am ignoring them for now & trusting all is ok.

Just in case, logs attached....

0333.Logos4Error.log

3377.Logos4Error-2.log

2476.Logos4IndexerError.log

BillS

https://community.logos.com/discussion/comment/339239#Comment_339239

should be resolved when we ship Beta 6.

It is... Beta six unannounced (<grin>[:P][:D]), but it downloaded & installed right after I posted.

https://community.logos.com/discussion/comment/339240#Comment_339240

OK, I have beta 6, but my new Pre-Pub for Bullinger will STILL not download. Is something going on here?

https://community.logos.com/discussion/comment/339243#Comment_339243

OK, I have beta 6, but my new Pre-Pub for Bullinger will STILL not download. Is something going on here?

Fred, try running the "update resources" command (instead of "update now"). Like I said before, I've downloaded Bullinger before I upgraded to beta 6, so I'm guessing it's something in your local configuration.

https://community.logos.com/discussion/comment/339244#Comment_339244

Todd,

I've run it several times. Nothing. I am trying to get help from Customer Support, but anticipating the dreaded "you run the beta so we can't help you" response.

Any help would be appreciated.

https://community.logos.com/discussion/comment/339246#Comment_339246

Todd,

I've run it several times. Nothing. I am trying to get help from Customer Support, but anticipating the dreaded "you run the beta so we can't help you" response.

Any help would be appreciated.

Don't tell them you're running the beta. [:D] Just ask them to check that your licenses were updated properly on the server. Or you could call sales if customer support follows a script that screens out all beta users.

Ed W. Visser

https://community.logos.com/discussion/comment/339246#Comment_339246

Just had a small update, and sync is fine again

4.5a Beta 6 (4.51.0.2020)

https://community.logos.com/discussion/comment/339250#Comment_339250

Updated to Beta 6 which indexed 2 resources I'd held back in B5, including LLS:WRLDCMPORTAL.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/339231#Comment_339231

The new Pre-Pubs that shipped (and I was charged for) won't download (Bullinger's Decades and the Works of John Howe) - presumably because of this sync error.

Sync is unrelated to licensing and resource downloads.

Is there something that I can do to get those downloaded?

Please post logs from running "update resources".

https://community.logos.com/discussion/comment/339285#Comment_339285

Now I cannot even get Logos to sign in when I start the program with logging (holding down the control key).

Logs attached.

6661.Logos4.zip

https://community.logos.com/discussion/comment/339327#Comment_339327

Now I cannot even get Logos to sign in when I start the program with logging (holding down the control key).

Logs attached.

6661.Logos4.zip

That was a timeout - something happening on Logos' end. Is it OK now?

https://community.logos.com/discussion/comment/339334#Comment_339334

Now I cannot even get Logos to sign in when I start the program with logging (holding down the control key).

Logs attached.

6661.Logos4.zip

That was a timeout - something happening on Logos' end. Is it OK now?

The error isn't clear as to what kind of timeout it was.

A timeout could also be caused by a personal firewall blocking the connection or by a DNS problem at the local ISP.

https://community.logos.com/discussion/comment/339336#Comment_339336

Logos support tried to fix it by deleting the Resource Manager database. Still will not download the title (shows no new resources). Now I will be indexing for the next couple of hours as punishment.

https://community.logos.com/discussion/comment/339345#Comment_339345

Ran Update Resources. Was now able to sign in from Control start of program. Here is the log.8865.Logos4.log

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/339352#Comment_339352

Ran Update Resources.

The log is reporting that all The Decades of Henry Bullinger resources are already installed.

What happens if you paste the text LLS:HBULL1AND2 into the Logos 4 command box? Does it offer to open the resource?

https://community.logos.com/discussion/comment/339345#Comment_339345

Logos support tried to fix it by deleting the Resource Manager database. Still will not download the title (shows no new resources). Now I will be indexing for the next couple of hours as punishment.

Did they check that the resource was properly licensed to you before recommending that action? Your logs indicate a possible license issue.

EDIT: saw Bradley's comment.

https://community.logos.com/discussion/comment/339356#Comment_339356

Not sure why - but now the title appears, bothe when I paste Bradley's string, and when I search for it.