Logos Crashing on Startup

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This post has 13 Replies | 1 Follower

Posts 20
Revk_buddy | Forum Activity | Posted: Wed, Feb 22 2012 11:35 AM

My Logos keeps crashing on startup since this morning. Any help please??? I need it ASAP for sermon prep!

Logs attached.

 

7610.Logging.zip

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Feb 22 2012 12:03 PM

Robin Koshy:
Any help please???

Since using stable Logos 4.5 SR-5, can call Logos => http://www.logos.com/about/contact to speak with a Logos Mac technician, who can share a desktop with you to investigate couple SQLite database files being malformed: suspect some file(s) needs to be deleted (to force automatic creation).  From Logos4.log file, not know which file(s) to delete.  Also not know if something will need attention on Logos servers to force sync download to your computer after file(s) deleted.  Hence, recommend calling Logos.

Keep Smiling Smile

Posts 74
Stephen Chaffer | Forum Activity | Replied: Sat, Mar 3 2012 8:13 AM

I have this problem on my macbook pro; Lion; latest edition of logos 4.

It started to go wrong when opening a bible, it was ok with opening a book, although the list menu of the book selector is messed up.

I made myself a new User, logged out and back in on the new User (I called it logos, password logos).

Opened Logos 4, worked alright except for the drop down list of books was messed up, was able to select a book alright, Bible works.

The next mail from Robin is correct, you need to contact Mac team to rectify the problem. They know how/what file to delete.

So, I'm waiting until they get back to me, I can use Logos 4 in the other User.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Mar 3 2012 8:42 AM

Stephen Chaffer:
I made myself a new User, logged out and back in on the new User (I called it logos, password ****)

Suggest editing post to remove password; wiki has Using the Forums => Editing or deleting posts

By the way, found an alert about weak passwords => https://www.ic3.gov/media/2011/111229.aspx

Stephen Chaffer:
It started to go wrong when opening a bible, it was ok with opening a book, although the list menu of the book selector is messed up.

Apologies: not understand terminology "list menu of the book selector"; would appreciate a screen shot, wiki has => http://wiki.logos.com/Screenshot

Wonder if trying to describe Library in Logos 4 Mac ?

Wonder about Logos 4 Mac release number ? can click "Logos Bible Software 4", then "About Logos Bible Software 4" to display release information.

Curious if restarting Mac changes list menu appearance ?

Keep Smiling Smile

Posts 74
Stephen Chaffer | Forum Activity | Replied: Sat, Mar 3 2012 11:39 AM

Further to this saga, crashing on start up, my Mac has 'Time-Machine,' (my son-in-law IT consultant), was able to back in time and restore my Logos 4, working a treat, no index lost, found the logos hidden files renamed the folder and brought back Logos 4 folder from the Time-Machine.

So, Backup like this has paid for itself:

1. As I have had hard-drive failure a few months ago,

2. restore my machine with new drive.

Thank you all for Your help!

Stephen

Posts 74
Stephen Chaffer | Forum Activity | Replied: Sat, Mar 3 2012 11:41 AM

Hi Smiler,

Logos Bible Software 4.5a (4.51.0.2048); Lion fully up to date

Taken cmd-shift-3:

I hope this helps,

Stephen

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JT (alabama24) | Forum Activity | Replied: Sat, Mar 3 2012 12:00 PM

Stephen - 

It would be helpful in the future if you could create a new thread for new issues. The original poster (Robin) was having crash issues on startup. It doesn't appear that was your problem (or was it - you never said - either way, your crash and his may have nothing to do with one another, so its best to start a new thread). Smile

The "list menu of the book selector" is called the library. It appears that your computer was having problems displaying it properly. I have seen similar things, but it goes away after you scroll. Was your "double image" persistent (i.e. even after you scrolled)?

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Posts 20
Revk_buddy | Forum Activity | Replied: Sat, Mar 3 2012 12:54 PM

Hi everyone. I don't mind hijacking the thread Stephen =). My problem is resolved. 

I was advised by the Logos mac technician to uninstall and reinstall Logos. Unfortunately (or fortunately), I have over 5k of resources. This took 2 days to download and index. I would only advise that as a last resort if you have a lot of resources. I haven't had any problems since. 

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JT (alabama24) | Forum Activity | Replied: Sat, Mar 3 2012 1:20 PM

Robin Koshy:
My problem is resolved

Glad to hear it… sorry it was such a long process!

macOS, iOS & iPadOS | Logs |  Install

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Mar 3 2012 3:07 PM

Robin Koshy:
I was advised by the Logos mac technician to uninstall and reinstall Logos. Unfortunately (or fortunately), I have over 5k of resources. This took 2 days to download and index. I would only advise that as a last resort if you have a lot of resources. I haven't had any problems since.

Uninstalling Logos is one way delete corrupted SQLite database files.  Wiki Quick Installation onto Multiple Macs => Copy Logos 4 Resources to Mac OS X  has steps to copy (or move) Resources folder, delete your Logos4 folder, then launch Logos 4 Mac and use scan command to copy resource files into new Logos4 folder.

Apologies: Logos 4 Mac takes a long time to index (two to three times slower than Logos 4 on Windows).

Keep Smiling Smile

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Mar 3 2012 3:47 PM

Stephen Chaffer:

Hi Smiler,

Logos Bible Software 4.5a (4.51.0.2048); Lion fully up to date

Taken cmd-shift-3:

I hope this helps,

Stephen

Concur with odd; noticed indexing is in progress, which could affect Library display of titles.

Bug looks familiar => Bug: Library Scrolling/Browsing Going Haywire

Wonder if cmd-L (or Go => Library) has same appearance issue.

To the right of resources count in Library window are two buttons: left one displays larger resource cover (buggy) while right one shows smaller icon.  Wonder about clicking right one ?

Keep Smiling Smile

Posts 74
Stephen Chaffer | Forum Activity | Replied: Mon, Mar 5 2012 1:57 PM

Hi Robin, On what i have read here :: the same problem occurred, from what my son-in-law did with my Time-Machine, he re-installed Logos4 from this back up, back working in 30 minutes if you know how to do it, which my Son-in-Law did. I know how to do that in the future, so if anyone out there who has a mac Time-machine brings the last time you knew it worked.

Thanks everyone for input

Stephen Chaffer

Posts 20
Revk_buddy | Forum Activity | Replied: Mon, Mar 5 2012 2:20 PM

Stephen,

I would be interested in seeing a video or more details of that process in case I need it in the future. That sounds like its a huge "time"saver! 

 

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Mar 5 2012 3:35 PM

Robin Koshy:
I would be interested in seeing a video or more details of that process in case I need it in the future. That sounds like its a huge "time"saver!

Logos 4 Mac uses an application plus a number of files.  Wiki Mac Troubleshooting => Uninstalling Logos 4 Mac has a list of the files and folders used by Logos 4 Mac, which could be restored using Time Machine.

Caution: restoring from Time Machine only affects the local installation.  If issue is being caused by sync stuff on Logos servers (possibly from other electronic devices), restoring to an older Logos 4 Mac configuration may have no effect.

Keep Smiling Smile

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