Logos hanging on shutdown

Page 1 of 1 (7 items)
This post has 6 Replies | 0 Followers

Posts 757
Fr. Charles R. Matheny | Forum Activity | Posted: Sun, May 6 2012 5:25 PM

Since the new update-sigh.

I am having to "Force Quit" each time I want to close Logos.

So tired of this mess.

Just reporting, don't expect a fix.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, May 6 2012 9:35 PM

Appreciate report, not know if Logos would like diagnostic log files.

Personally have used "Force Quit" a few times.  Seems "Stop Now" and "Start Now" buttons look nice, but not work well.

Wonder if launching Logos 4 Mac to work offline for a short time, then launch Logos 4 Mac normally changes need to "Force Quit" during synchronization during shutdown ?

Caveat: my "Force Quit" experience includes ending Logos 4.5b process on Windows 7 some times.

Keep Smiling Smile

Posts 74
David Betts | Forum Activity | Replied: Sun, May 6 2012 11:11 PM

Same here - Mac Logos does not start at all since latest update. I've tried over 5 times and gave up.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, May 6 2012 11:21 PM

Dr David Betts:

Same here - Mac Logos does not start at all since latest update. I've tried over 5 times and gave up.

Since using stable Logos 4 release, one suggestion is contacting Logos Mac Support => http://www.logos.com/about/contact

The other suggestion is enabling, then posting diagnostic log files (in a compressed archive) for Logos user and employee comments.  Hopefully the log files provide insight about not starting (can compare content with logs from Logos 4.5b that is working).

Could enable diagnostic logging, restart Mac, launch Logos 4 Mac, click "Sign In" if dialog box appears.  If Logos Bible Software 4 window does not appear, wait for 4 minutes.  If still no window, then compress log files and attach to a forum reply.  Wiki Mac Troubleshooting has => How to Report Bugs in Logos 4 Mac

Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages.

Keep Smiling Smile

Posts 757
Fr. Charles R. Matheny | Forum Activity | Replied: Mon, May 7 2012 5:00 AM

I will try that KSMJ and get back to you.

Posts 757
Fr. Charles R. Matheny | Forum Activity | Replied: Mon, May 7 2012 6:56 AM

Yes, turning internet off stopped the hangs on shutting down.

Will just leave off until needed.

Thanks.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, May 7 2012 8:53 AM

Fr. Charles R. Matheny:

Yes, turning internet off stopped the hangs on shutting down.

Will just leave off until needed.

Thanks.

When internet is on, Logos 4.5b synchronizes on startup and shutdown.

With internet off, Logos 4 performance is a bit better: e.g. Home Page does not have items to retrieve from Logos.  However, Tools => Reading Lists is not usable without internet.  Likewise Passage Guide has four sections that use internet.  Caveat: when internet is enabled, sync may take awhile.

Logos 4 Mac program updates can be done with internet off by using wiki => Update Error steps.

To update resources or add new purchases, need internet (perhaps periodically enable internet so can download updates, otherwise work offline).

Keep Smiling Smile

Page 1 of 1 (7 items) | RSS