URGENT: Product page for closing CP can't be accessed

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fgh | Forum Activity | Posted: Sun, May 13 2012 7:55 AM

A Catholic Commentary on Holy Scripture, which closes this week, gives an internal server error, making it impossible to bid on it or change existing bids. Judging from http://community.logos.com/forums/p/49451/367307.aspx#367307 it's been down for 9 hours or more.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 1178
David Wilson | Forum Activity | Replied: Sun, May 13 2012 8:24 AM

Working OK from here......   are you still having trouble ?

http://www.logos.com/product/19003/a-catholic-commentary-on-holy-scripture

 

Posts 239
Mikko Paavola | Forum Activity | Replied: Sun, May 13 2012 8:34 AM

Hi!

I have the same issue with many resources (that being one of them) on logos.com. I have reported the problem to Logos.

 

Faithlife Connect + several Base Packages + Luther's Works, etc.
Lenovo ThinkPad Yoga 260, Win 10 Pro, Intel Core i7-6500U, 16GB RAM, 256GB SSD, Intel HD Graphics 520.
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NB.Mick | Forum Activity | Replied: Sun, May 13 2012 10:45 AM

David J. Wilson:

Working OK from here......   are you still having trouble ?

http://www.logos.com/product/19003/a-catholic-commentary-on-holy-scripture

where's "from here"? I can't see the page, it gives me an "internal error" and a feedback opportunity. Surfin' on Chrome from Europe, but since the error is "internal" this doesn't look like a connectivity thing.

UPDATE: seems to happen on a number of product sites, but not on all of them.

Running Logos 9 latest (beta) version on Win 10

Posts 8899
fgh | Forum Activity | Replied: Sun, May 13 2012 10:55 AM

David J. Wilson:
are you still having trouble ?

Yes.

I also have intermittent problems with forum pages that take forever to load. -- As in I've now spent 2 hours trying to post this answer...

EDIT: The latter problem seems to have been on my end after all -- in spite of the fact that until the last 15 minutes or so, only the forum pages were affected. I finally restarted the modem, and pages now seem to load with normal speed. I still get the internal server error for the CP commentary, though.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, May 13 2012 2:08 PM

David J. Wilson:

Working OK from here......   are you still having trouble ?

http://www.logos.com/product/19003/a-catholic-commentary-on-holy-scripture

Keep Smiling Smile

Posts 1178
David Wilson | Forum Activity | Replied: Sun, May 13 2012 7:48 PM

NB.Mick:
where's "from here"?
Computer

From NB Canada (east coast) - not having any problems accessing that page from here. Smile

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, May 13 2012 7:58 PM

David J. Wilson:

Working OK from here......   are you still having trouble ?

http://www.logos.com/product/19003/a-catholic-commentary-on-holy-scripture

Thanks Logos, now can open Community Pricing page Geeked

Also noticed projected price drop to $ 18 with projected price of $ 16 above 90 % progress.

Keep Smiling Smile

Posts 60
LogosEmployee
Aaron Dutton (Faithlife) | Forum Activity | Replied: Sun, May 13 2012 10:11 PM

We have recently been experiencing intermittent problems loading some product data which causes the product pages to totally fail. While we are working on solving the root cause we will be deploying a fix on Wednesday which at least allow you to view most of the product data if we have one of these failures again. Thanks for reporting the problem and sorry for the inconvenience. 

-Aaron

Posts 12479
Forum MVP
NB.Mick | Forum Activity | Replied: Mon, May 14 2012 12:10 AM

Thanks, Aaron for looking into it! 

Running Logos 9 latest (beta) version on Win 10

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