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Posts 441
Lewis Harper | Forum Activity | Posted: Mon, Jun 18 2012 4:28 PM | Locked

Using opentext and sentence diagram on Jude 1-4 when program crashed

2402.Logos4Error.log.zip

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Jun 18 2012 8:10 PM | Locked

Concur Logos4Error.log shows a crash; wonder about corresponding Logos4.log diagnostic file ?

Please enable diagnostic logging, restart Mac, launch Logos 4.5c Beta 4, then repeat using sentence diagram on Jude 1-4.  If Logos 4 Mac crashes again, then compress files in Logging folder and attach to a forum reply.

Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages.  To diagnose Logos 4 Mac not responding at all, console messages could be helpful.

Keep Smiling Smile

Posts 441
Lewis Harper | Forum Activity | Replied: Tue, Jun 19 2012 8:19 AM | Locked

This crash is repeatable and it happens when scrolling up and down in opentext.

Posts 1432
Tonya J Ross | Forum Activity | Replied: Tue, Jun 19 2012 10:07 AM | Locked

Thus far, I have been unable to reproduce the issue.  Which OpenText resource are you using? Are there any other panels besides the resource and sentence diagram panels open?  Is the sentence diagram panel floating or docked?  What OS is your machine running? 

As KS4J indicated, and especially true if I can't reproduce the issue, it would be very useful to have your diagnostic log files.  If the crash also produces a 'report to apple' dialog, it would also be helpful to see that.

Posts 441
Lewis Harper | Forum Activity | Replied: Tue, Jun 19 2012 10:49 AM | Locked

Tonya,

I'm using OSX 10.74 The log that is above was done by holding down the command key down until the sign in screen appeared.  However it seem to crash every time I scroll the OpenText.org Syntactically Analyzed Greek New Testament: Clause Analysis.  I had two tabs open and they both were docked in different panels.  The opentext and the sentence diagram were open when crash occurred.  For some reason I am unable to attach compressed file (crash and console file), but here is the crash log and I will see if I can  attach console file or maybe I can email it to you.

2475.Logos4Error.log

Posts 1432
Tonya J Ross | Forum Activity | Replied: Tue, Jun 19 2012 11:32 AM | Locked

Lewis Harper:
The log that is above was done by holding down the command key down until the sign in screen appeared.

Hmm...now I'm puzzled.  The error log is created whenever an error is caught, regardless of whether or not diagnostic logging is turned on.  If logging is enabled, you should have also had a Logos4.log file as well.

At any rate, it looks like one of the developers has already noted and fixed the issue (which should be included in the next update.)  Which is probably why I couldn't reproduce the issue in the first place. Stick out tongue  Thanks!

Posts 441
Lewis Harper | Forum Activity | Replied: Tue, Jun 19 2012 11:55 AM | Locked

Tonya,

Here is another copy of logs.  Hope this helps!32653.Archive.zip

 

Thanks Tonya!

Posts 304
LogosEmployee
Martin Potter | Forum Activity | Replied: Fri, Jun 22 2012 5:59 AM | Locked

This issue should be fixed in the next program update.

Mac Developer
Faithlife

Posts 441
Lewis Harper | Forum Activity | Replied: Fri, Jun 22 2012 6:42 AM | Locked

Thanks Martin,

Looking forward for the fix and the next update.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Jun 23 2012 6:22 AM | Locked

Lewis Harper:

Thanks Martin,

Looking forward for the fix and the next update.

Wonder if crash repeats using Logos 4.5c Release Candidate 1 (4.53.0.2254) ?

Thread => 4.5c Release Candidate 1 (4.53.0.2254) available

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