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Posts 11
Bryan Hollingsworth | Forum Activity | Posted: Mon, Aug 13 2012 6:27 AM

After being updated to 1.6(1.06.0.0519) yesterday, proclaim crashes every time I click the on-air button.  It caused us to have no presentation for our service last night.  Please Help.

Posts 5977
Forum MVP
Mike Binks | Forum Activity | Replied: Mon, Aug 13 2012 10:01 AM

Hi Bryan

Some more information

- what operating system are you using?

- and providing diagnostic logs (see third post in this forum) will help the developers discover the problem.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Mon, Aug 13 2012 11:02 AM

Thanks Mike.

I am running on Windows 7 Home.  There is not a third post that I can find to know how to get diagnostic logs.

 

Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Mon, Aug 13 2012 11:15 AM

With my apologies, I was looking for the logging information to be more seperated.  I have enabled the logging.  Unfortunately, I have a much bigger problem.  I removed Proclaim so I could reload it from the beginning and now I can't download it to my computer.

Thanks

 

Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Mon, Aug 13 2012 12:27 PM

When I try to redownload it this is the details from the failed installation.  Thanks again.

 

PLATFORM VERSION INFO
 Windows    : 6.1.7601.65536 (Win32NT)
 Common Language Runtime  : 4.0.30319.269
 System.Deployment.dll   : 4.0.30319.1 (RTMRel.030319-0100)
 clr.dll    : 4.0.30319.269 (RTMGDR.030319-2600)
 dfdll.dll    : 4.0.30319.1 (RTMRel.030319-0100)
 dfshim.dll    : 4.0.31106.0 (Main.031106-0000)

SOURCES
 Deployment url   : http://www.proclaimonline.com/clickonce/proclaim.application
      Server  : Microsoft-IIS/7.5
      X-Powered-By : ASP.NET
 Deployment Provider url  : http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Proclaim.application
      Server  : AmazonS3
 Application url   : http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Application%20Files/Proclaim_1_06_0_0519_634801027013860888/Proclaim.exe.manifest
      Server  : AmazonS3

IDENTITIES
 Deployment Identity  : Proclaim.application, Version=1.6.0.519, Culture=neutral, PublicKeyToken=c830e69472a2fd73, processorArchitecture=x86
 Application Identity  : Proclaim.exe, Version=1.6.0.519, Culture=neutral, PublicKeyToken=c830e69472a2fd73, processorArchitecture=x86, type=win32

APPLICATION SUMMARY
 * Installable application.

ERROR SUMMARY
 Below is a summary of the errors, details of these errors are listed later in the log.
 * Activation of http://www.proclaimonline.com/clickonce/proclaim.application resulted in exception. Following failure messages were detected:
  + Downloading http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Application Files/Proclaim_1_06_0_0519_634801027013860888/Proclaim.exe.deploy did not succeed.
  + The operation has timed out.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
 No transaction error was detected.

WARNINGS
 There were no warnings during this operation.

OPERATION PROGRESS STATUS
 * [8/13/2012 3:19:49 PM] : Activation of http://www.proclaimonline.com/clickonce/proclaim.application has started.
 * [8/13/2012 3:19:50 PM] : Processing of deployment manifest has successfully completed.
 * [8/13/2012 3:19:50 PM] : Installation of the application has started.
 * [8/13/2012 3:19:51 PM] : Processing of application manifest has successfully completed.
 * [8/13/2012 3:19:55 PM] : Found compatible runtime version 2.0.50727.
 * [8/13/2012 3:19:55 PM] : Detecting dependent assembly Sentinel.v3.5Client, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil using Sentinel.v3.5Client, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil.
 * [8/13/2012 3:19:55 PM] : Detecting dependent assembly System.Data.Entity, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil using System.Data.Entity, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil.
 * [8/13/2012 3:19:55 PM] : Request of trust and detection of platform is complete.

ERROR DETAILS
 Following errors were detected during this operation.
 * [8/13/2012 3:26:05 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
  - Downloading http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Application Files/Proclaim_1_06_0_0519_634801027013860888/Proclaim.exe.deploy did not succeed.
  - Source: System.Deployment
  - Stack trace:
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
   at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
   at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
   at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
   at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
   at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
   at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
   at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
  --- Inner Exception ---
  System.Net.WebException
  - The operation has timed out.
  - Source: System
  - Stack trace:
   at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

COMPONENT STORE TRANSACTION DETAILS
 No transaction information is available.

Posts 7
Erik Fast | Forum Activity | Replied: Mon, Aug 13 2012 1:35 PM

Bryan,

On Windows 7 you can find log files under %USERPROFILE%\My Documents\Proclaim Log Files\. If you post them we can look into what is causing the crash.

Thanks,

Erik

Posts 29
LogosEmployee
Anton Antig | Forum Activity | Replied: Mon, Aug 13 2012 1:56 PM

Hello Byran,

 

When you say that you cannot re-download Proclaim, are you getting an error message during the download or install process?

 

Anton Antig

Logos Technical Support

1-800-875-6467 or 1-360-527-1700

www.logos.com/support Online Support

www.logos.com/videos Online Training Videos

 

Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Mon, Aug 13 2012 5:34 PM

An "install" and "do not install"

 button show up and I click on "install"

Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Tue, Aug 14 2012 5:40 AM

But when it doesn't go through, the error message says that the download did not complete properly so I am not sure.  Sorry for my ignorance.

 

Posts 11

Ok,

I am not sure if I am supposed to post the text or the file so I am trying to figure out how to do both but here is the text of the first one.

Posts 11

Here are more logs

Posts 11

Here is another

Posts 11

Here is the last

Posts 12
LogosEmployee
Jeremy Jusak | Forum Activity | Replied: Tue, Aug 14 2012 1:31 PM

Bryan,

Thank you for bringing this issue to our attention.

We have just shipped a fix for the crash you were experiencing while attempting to go On Air. Simply open Proclaim to automatically download the update, or manually install the latest version from http://proclaimonline.com/app/download.aspx?

 

-Jeremy

Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Tue, Aug 14 2012 3:30 PM

Thank you so much Jeremy.  I manually installed it and it worked and it projects again.  Not sure what happened but very happy to have it fixed. 

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