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Posts 11
Bryan Hollingsworth | Forum Activity | Posted: Mon, Aug 13 2012 6:27 AM

After being updated to 1.6( yesterday, proclaim crashes every time I click the on-air button.  It caused us to have no presentation for our service last night.  Please Help.

Posts 5977
Forum MVP
Mike Binks | Forum Activity | Replied: Mon, Aug 13 2012 10:01 AM

Hi Bryan

Some more information

- what operating system are you using?

- and providing diagnostic logs (see third post in this forum) will help the developers discover the problem.

tootle pip


How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Mon, Aug 13 2012 11:02 AM

Thanks Mike.

I am running on Windows 7 Home.  There is not a third post that I can find to know how to get diagnostic logs.


Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Mon, Aug 13 2012 11:15 AM

With my apologies, I was looking for the logging information to be more seperated.  I have enabled the logging.  Unfortunately, I have a much bigger problem.  I removed Proclaim so I could reload it from the beginning and now I can't download it to my computer.



Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Mon, Aug 13 2012 12:27 PM

When I try to redownload it this is the details from the failed installation.  Thanks again.


 Windows    : 6.1.7601.65536 (Win32NT)
 Common Language Runtime  : 4.0.30319.269
 System.Deployment.dll   : 4.0.30319.1 (RTMRel.030319-0100)
 clr.dll    : 4.0.30319.269 (RTMGDR.030319-2600)
 dfdll.dll    : 4.0.30319.1 (RTMRel.030319-0100)
 dfshim.dll    : 4.0.31106.0 (Main.031106-0000)

 Deployment url   :
      Server  : Microsoft-IIS/7.5
      X-Powered-By : ASP.NET
 Deployment Provider url  :
      Server  : AmazonS3
 Application url   :
      Server  : AmazonS3

 Deployment Identity  : Proclaim.application, Version=, Culture=neutral, PublicKeyToken=c830e69472a2fd73, processorArchitecture=x86
 Application Identity  : Proclaim.exe, Version=, Culture=neutral, PublicKeyToken=c830e69472a2fd73, processorArchitecture=x86, type=win32

 * Installable application.

 Below is a summary of the errors, details of these errors are listed later in the log.
 * Activation of resulted in exception. Following failure messages were detected:
  + Downloading Files/Proclaim_1_06_0_0519_634801027013860888/Proclaim.exe.deploy did not succeed.
  + The operation has timed out.

 No transaction error was detected.

 There were no warnings during this operation.

 * [8/13/2012 3:19:49 PM] : Activation of has started.
 * [8/13/2012 3:19:50 PM] : Processing of deployment manifest has successfully completed.
 * [8/13/2012 3:19:50 PM] : Installation of the application has started.
 * [8/13/2012 3:19:51 PM] : Processing of application manifest has successfully completed.
 * [8/13/2012 3:19:55 PM] : Found compatible runtime version 2.0.50727.
 * [8/13/2012 3:19:55 PM] : Detecting dependent assembly Sentinel.v3.5Client, Version=, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil using Sentinel.v3.5Client, Version=, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil.
 * [8/13/2012 3:19:55 PM] : Detecting dependent assembly System.Data.Entity, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil using System.Data.Entity, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil.
 * [8/13/2012 3:19:55 PM] : Request of trust and detection of platform is complete.

 Following errors were detected during this operation.
 * [8/13/2012 3:26:05 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
  - Downloading Files/Proclaim_1_06_0_0519_634801027013860888/Proclaim.exe.deploy did not succeed.
  - Source: System.Deployment
  - Stack trace:
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
   at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
   at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
   at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
   at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
   at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
   at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
   at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
  --- Inner Exception ---
  - The operation has timed out.
  - Source: System
  - Stack trace:
   at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

 No transaction information is available.

Posts 7
Erik Fast | Forum Activity | Replied: Mon, Aug 13 2012 1:35 PM


On Windows 7 you can find log files under %USERPROFILE%\My Documents\Proclaim Log Files\. If you post them we can look into what is causing the crash.



Posts 29
Anton Antig | Forum Activity | Replied: Mon, Aug 13 2012 1:56 PM

Hello Byran,


When you say that you cannot re-download Proclaim, are you getting an error message during the download or install process?


Anton Antig

Logos Technical Support

1-800-875-6467 or 1-360-527-1700 Online Support Online Training Videos


Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Mon, Aug 13 2012 5:34 PM

An "install" and "do not install"

 button show up and I click on "install"

Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Tue, Aug 14 2012 5:40 AM

But when it doesn't go through, the error message says that the download did not complete properly so I am not sure.  Sorry for my ignorance.


Posts 11


I am not sure if I am supposed to post the text or the file so I am trying to figure out how to do both but here is the text of the first one.

Posts 11

Here are more logs

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Here is another

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Here is the last

Posts 12
Jeremy Jusak | Forum Activity | Replied: Tue, Aug 14 2012 1:31 PM


Thank you for bringing this issue to our attention.

We have just shipped a fix for the crash you were experiencing while attempting to go On Air. Simply open Proclaim to automatically download the update, or manually install the latest version from



Posts 11
Bryan Hollingsworth | Forum Activity | Replied: Tue, Aug 14 2012 3:30 PM

Thank you so much Jeremy.  I manually installed it and it worked and it projects again.  Not sure what happened but very happy to have it fixed. 

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