Advance Notice: Logos Ending Windows XP Support October 26, 2012

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This post has 445 Replies | 12 Followers

Posts 9947
George Somsel | Forum Activity | Replied: Tue, Oct 23 2012 6:40 AM

Cindy LaFreniere:

Only a few more days till D day folks!  I'm really posting though because of something I saw in the above post that made a lot of sense.. I sure hope that all future books as will have a note on them saying whether or not they'll work for those of us who use XP.  I'd sure hate to buy a book only to discover that it didn't work on my computer.....  I'm still very sad this is happening.  It just doesn't seem right. 

Not to worry since Logos will take back any resource you purchase within 30 days.  Perhaps you were having a bad hair day when you bought it.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 36
William Middleton | Forum Activity | Replied: Tue, Oct 23 2012 7:05 AM

That is true George for the immediate sales, but how about those packages that you purchased over a year ago and the package contents have yet to be totally fulfilled? 

As for me and my house, we will serve the Lord

Posts 9947
George Somsel | Forum Activity | Replied: Tue, Oct 23 2012 7:16 AM

William Middleton:

That is true George for the immediate sales, but how about those packages that you purchased over a year ago and the package contents have yet to be totally fulfilled? 

You don't "purchase" them until they ship and are paid for.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 11433
DMB | Forum Activity | Replied: Tue, Oct 23 2012 7:31 AM

I don't know which is scarier ... Halloween or Logos4 on XP after midnight the 26th. Maybe I should go to bed early just in case.

But Cindy ... I wouldn't hold my breath on Logos letting XP owners of Logos4 know that a purchase they'd like won't run on their PC. Even now on Libronix, you pretty much have to keep track of 'new' vs 'old' on your own. And their latest 'gotcha' (which I assume is still in place) is the purchase will download but it won't install without major surgery. I'm really glad I didn't go forward with Logos4 3 years ago. Surprisingly they haven't published much I want since then either and most up their Logos4 upgrades are Libronix-catch-ups. A-Company's doing quite a bit more (for what I'm interested in).

But to let Logos 'off the hook' a bit, my guess is they really don't have the internal discipline to even keep track of things like this. A while back I bought a product sold only for Libronix and the invoice only had a Logos4 link. When I got a refund, the lady didn't see any issue nor did I try to explain their products to her. She was nice though. It pretty much sums up their system: forums help the users and the refund people pick up the pieces.

Of course I'm so stupid I didn't notice I already had the Libronix piece (though didn't pay for it, so who knows).

"God will save his fallen angels and their broken wings He'll mend."

Posts 36
William Middleton | Forum Activity | Replied: Tue, Oct 23 2012 7:54 AM

George Somsel:

William Middleton:

That is true George for the immediate sales, but how about those packages that you purchased over a year ago and the package contents have yet to be totally fulfilled? 

 

You don't "purchase" them until they ship and are paid for.

 

 

Dearest George,

Humbly speaking, here is an example of making statements prior to research.  One example that comes to mind is the Catholic Library Builder.  Purchased over a year ago, and within its description is this:

Note: The licenses for nineteen of these volumes are included with purchase, but are still in the process of being built. Files coming soon.

The file count has come down in number.

God bless and have a great day George.

 

As for me and my house, we will serve the Lord

Posts 9947
George Somsel | Forum Activity | Replied: Tue, Oct 23 2012 8:16 AM

George Somsel:
You don't "purchase" them until they ship and are paid for.

William Middleton:

Dearest George,

Humbly speaking, here is an example of making statements prior to research. One example that comes to mind is the Catholic Library Builder. Purchased over a year ago, and within its description is this:

Note: The licenses for nineteen of these volumes are included with purchase, but are still in the process of being built. Files coming soon.

The file count has come down in number.

If you don't want what you already have and wish to cancel the rest, contact Logos.  I'll wager (even though I'm not a betting man) that they'll take them back.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 133
Cindy | Forum Activity | Replied: Tue, Nov 6 2012 3:17 AM

I see none of them bothered to let us know if future books will have a note on them saying whether or not they'll work with XP.   This whole thing is just so wrong, but I know they won't ever see it that way.  Well here's another question I'd like an answer to that I just thought of.  I always send in typo errors and when I did that just now it occurred to me that I probably shouldn't bother since my books probably won't ever get updated again.  I'd like to know if that's true or not.  I'd also like to know if Logos 5 runs on windows 7..  I do have another computer, a laptop I bought just last year, that's windows 7, so maybe i can still get updates on that computer.  I have a feeling it won't, but figured it was worth asking anyway.  My other computer, the one they say is now too old, is only 2 years old.  Guess I need to still pray on this and ask forgiveness because I'm obviously still upset about not getting anymore updates.

Posts 9947
George Somsel | Forum Activity | Replied: Tue, Nov 6 2012 3:34 AM

Cindy LaFreniere:

I see none of them bothered to let us know if future books will have a note on them saying whether or not they'll work with XP.   This whole thing is just so wrong, but I know they won't ever see it that way.  Well here's another question I'd like an answer to that I just thought of.  I always send in typo errors and when I did that just now it occurred to me that I probably shouldn't bother since my books probably won't ever get updated again.  I'd like to know if that's true or not.  I'd also like to know if Logos 5 runs on windows 7..  I do have another computer, a laptop I bought just last year, that's windows 7, so maybe i can still get updates on that computer.  I have a feeling it won't, but figured it was worth asking anyway.  My other computer, the one they say is now too old, is only 2 years old.  Guess I need to still pray on this and ask forgiveness because I'm obviously still upset about not getting anymore updates.

Logos still updates some very old publications so you can expect them to continue to update them if needed.  Yes, L5 will run on Windows 7 (I don't yet have L5, but plenty of Windows 7 users do).

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 6784
Forum MVP
Lynden Williams | Forum Activity | Replied: Tue, Nov 6 2012 3:51 AM

Cindy LaFreniere:
I see none of them bothered to let us know if future books will have a note on them saying whether or not they'll work with XP

If you have L4, the majority of your books will work, even in XP. The formatting of the books for L5 and L4 are not that different. Unlike the move from Libronix to L4, L5 is not a major rewrite, so L4 books will continue to work in L5.

Lynden Williams Communications

Posts 3163
Dominick Sela | Forum Activity | Replied: Tue, Nov 6 2012 4:01 AM

Cindy LaFreniere:

I see none of them bothered to let us know if future books will have a note on them saying whether or not they'll work with XP.   This whole thing is just so wrong, but I know they won't ever see it that way.  Well here's another question I'd like an answer to that I just thought of.  I always send in typo errors and when I did that just now it occurred to me that I probably shouldn't bother since my books probably won't ever get updated again.  I'd like to know if that's true or not.  I'd also like to know if Logos 5 runs on windows 7..  I do have another computer, a laptop I bought just last year, that's windows 7, so maybe i can still get updates on that computer.  I have a feeling it won't, but figured it was worth asking anyway.  My other computer, the one they say is now too old, is only 2 years old.  Guess I need to still pray on this and ask forgiveness because I'm obviously still upset about not getting anymore updates.

Just a couple of points to both help clarify and help in your discernment. What you have will continue to work; you appear to be upset that Logos won't continue to enhance a hardware/software platform that will no longer have any support from the vendor who built that software, namely Microsoft. Logos is not withdrawing their software, they are not preventing it from running, they are simply saying, like many software companies are right now, that they cannot be held responsible to support this for their customers by adding new things to it. Do you really see that as an unreasonable position? How would you support problems, bugs, performance issues, enhancements that don't work when Microsoft tells Logos the platform is no longer supported?

Here is a very real example to consider. When you read the posts in these forums about users' experience so fr with Logos 5 on the PC platform, you'll see some comments among the many - (1) it's faster (2) it displays faster (3) layout of information is much improved, with less white space and weird breaks in information display (4) fonts are improved, for example Syriac displays properly and it never did.  These all came from Logos updating their software to use WPF 4/.NET 4.5, which does not run on XP however!!!  So how would Logos get version 5 to run on XP?

Some other answers to your comments:

1. You will still get updates to Logos 4 on Windows XP. Bob has even in the last few days said that additional updates/fixes are coming for Logos 4.

2. Books will continue to be updated, as they have for years.

3. I am running Logos 5 on both Windows 7 and Windows 8 without a problem.

4. Are you saying you have a 2 year old laptop, the one "that they say is too old", that runs XP? Do its hardware specs match running Logos 4/5? If so, and if you are interested in future updates and books from Logos, which will cost money, have you considered upgrading that laptop to Windows 7 or 8? I am 99% sure that any computer that can run XP can run Windows 7 well, so the only question would be if it is powerful enough to run Logos. Upgrades to Windows 8 are also cheap right now, you can read more about it here. That link will also check your computer to see if it is able to run Windows 8.

If you are interested in this possibility please feel free to post your computer model or hardware specs on here, and I am sure you will get excellent opinion on whether that computer is suitable to run Logos 5.

Good luck, and so sorry this is a trying situation for you!

Posts 9205
LogosEmployee

Cindy LaFreniere:

I see none of them bothered to let us know if future books will have a note on them saying whether or not they'll work with XP.

If any future books don't run on XP, they will have a note saying that this is the case.

Right now, all books on Community Pricing, Pre-Pub, and everything for sale at Logos.com except the new Logos 5 datasets, will run on XP. (Thus there is no need for a note. If a book says it runs on "PC", it will run on XP.)

Posts 30878
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Nov 6 2012 9:52 AM

Bradley Grainger (Logos):
If a book says it runs on "PC", it will run on XP

Thanks Bradley.

macOS, iOS & iPadOS | Logs |  Install

Posts 133
Cindy | Forum Activity | Replied: Tue, Nov 6 2012 6:17 PM

Thank you, I didn't realize that.  I don't want to get L5 but it's nice to know that m;y newest new computer isn't too old. lol

Posts 133
Cindy | Forum Activity | Replied: Tue, Nov 6 2012 6:18 PM

Thank you, I didn't realize that.  I started out with libronix and upgraded to L4 and was under the impression it was going to be the same old thing all over again, so this was helpful.

Posts 133
Cindy | Forum Activity | Replied: Tue, Nov 6 2012 6:25 PM

Yes, my desktop isn't quite two years old and my lap top is only a year old.  My laptop already has windows 7, I couldn't find anything with XP.   My desktop was supposed to come with both windows 7 and xp on it.  I wanted XP so that's what I use on it.  I can probably change it over to windows 7 but I don't want to.  I'm set in my ways LOL  When I find something I like and it works well, I don't see any reason to mess with it. But, if I had to pay to have it changed to windows 7, I couldn't afford it anyway. I'm happy with what I have now, both as far as my computers and my logos.  The only thing that would bother me is if I couldn't still get books when I can afford them.

Posts 133
Cindy | Forum Activity | Replied: Tue, Nov 6 2012 6:26 PM

Thank you Bradley, that was a concern and I'm glad it's been addressed!

Posts 1819
Tom | Forum Activity | Replied: Tue, Nov 6 2012 6:54 PM

George Somsel:
Logos still updates some very old publications so you can expect them to continue to update them if needed.  Yes, L5 will run on Windows 7 (I don't yet have L5, but plenty of Windows 7 users do).

Yep my new computer from Sams Club (MEXICO) came with Windows 7,  Logos5 works great. Big Smile

My old netbook running XP is a different story. Angry

Running Logos4 on the net book, I typed the hamless words "UPDATE NOW" in the comandbar. 

It then tried to download LOGOS5 on my HP netbook (running XP).

Needless to say, it Xs_ up my netbook so much that I had to uninstalled it and am now back to running Libronix on my HP NetBook.

Yes the same NetBook that many of you helped me get up and going with Logos4 a few years ago  Big Smile

So, I can say good by to the advantage of the cloud for the next few month at least.

Say good by to trusting UPDATE NOW to not try to download Logos5 onto a computer running XP.

Tom

 

 

www.hombrereformado.org  Solo a Dios la Gloria   Apoyo

Posts 11433
DMB | Forum Activity | Replied: Tue, Nov 6 2012 7:48 PM

Your last conclusion is so interesting.

"God will save his fallen angels and their broken wings He'll mend."

Posts 28019
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Nov 6 2012 11:36 PM

Tom Rach:

It then tried to download LOGOS5 on my HP netbook (running XP).

Needless to say, it Xs_ up my netbook so much that I had to uninstalled it

Tom, this will be investigated. What version was it running? How did you know it was trying to download L5?

Dave
===

Windows 11 & Android 8

Posts 9205
LogosEmployee

Tom Rach:

Running Logos4 on the net book, I typed the hamless words "UPDATE NOW" in the comandbar. 

It then tried to download LOGOS5 on my HP netbook (running XP).

Needless to say, it Xs_ up my netbook so much that I had to uninstalled it and am now back to running Libronix on my HP NetBook.

The installer should be designed to prevent this scenario from happening. Do you happen to have any logs saved (in My Documents\Logos Log Files) that would help us understand how this happened?

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