Presentation rendering request failed

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This post has 19 Replies | 6 Followers

Posts 5
Fredrick E. Brabson Sr. | Forum Activity | Posted: Tue, Sep 4 2012 8:15 AM

I am able to view Proclaim on my computer but is not able to assess it using my IPad and IPhone. Each time I try to view it I get the following message: PRESENTATION RENDERING REQUEST FAILED. What do I need to do to fix this problem.

 

Posts 646
Ann Boyles | Forum Activity | Replied: Tue, Sep 4 2012 9:06 AM

I am able to reproduce the issue, and have reported the problem to development.

Posts 646
Ann Boyles | Forum Activity | Replied: Tue, Sep 4 2012 11:35 AM

This has been resolved; you should be able to view and control your presentations in Proclaim Remote again. Thank you for bringing this to our attention.

Posts 5
Fredrick E. Brabson Sr. | Forum Activity | Replied: Wed, Sep 5 2012 10:32 AM

Thanks for working on this issue. I am able to view the 09-09-12 Sunday Morning Worship but the 09-02-12 Sunday Morning Worship is still giving me the Presentation Rendering request Failed message. Once again thanks on working on this for me.

 

 

Posts 168
Lucas Herlitz | Forum Activity | Replied: Wed, Sep 5 2012 5:15 PM

We had the same problem on Sunday.

Posts 1
Bekah Dale | Forum Activity | Replied: Wed, Sep 5 2012 5:42 PM

We have had this same problem for 2 weeks now. I love Proclaim but this is ridiculous. 

Posts 152
Chris Martin | Forum Activity | Replied: Wed, Sep 5 2012 8:56 PM

I'll just add that I had the same situation tonight. I received the same error mentioned above repeatedly when attempting to use an Android phone and an iPad as a controller. Is there an issue server-side?

Platform Details for Alpha/Beta Testing Reference:

  • Windows 7 Home Premium x64
  • Intel Core2 Duo P7450 @ 2.13GHz
  • 6GB DDR3 RAM
  • Logos 4 Gold

Posts 646
Ann Boyles | Forum Activity | Replied: Thu, Sep 6 2012 7:21 AM

I'm sorry you are still experiencing this problem. Our developers are currently looking into the issue, and we will post an update when we have one.

Posts 646
Ann Boyles | Forum Activity | Replied: Thu, Sep 6 2012 1:36 PM

This issue should be resolved now, though we are still testing the fix. However, you should be able to view and control presentations again.

Posts 152
Chris Martin | Forum Activity | Replied: Thu, Sep 6 2012 2:44 PM

A quick test here and I can confirm that the remote, at least for me, is working normally. Thanks!

Platform Details for Alpha/Beta Testing Reference:

  • Windows 7 Home Premium x64
  • Intel Core2 Duo P7450 @ 2.13GHz
  • 6GB DDR3 RAM
  • Logos 4 Gold

Posts 7
Daryl Cox | Forum Activity | Replied: Sun, Mar 9 2014 8:17 AM

I seem to be having the same problem.  Is there something I can do or is it a system issue?  I cannot control the worship presentation this morning from the iPad.

Posts 2
Jeff Marchand | Forum Activity | Replied: Sun, Mar 9 2014 12:09 PM

Had multiple issues this morning with this. Our issues are accumulating to the point where we are now looking at alternative church presentations. As much as we love the concept of Proclaim it consistently has glitches. 

We logged out, reopened the program multiple times, tried on different ios devices but to no avail. Ended up using the handheld clicker to advance the slides which is not our preferred method.

Hopefully a complete fix will come very soon.

Posts 1430
Mike Tourangeau | Forum Activity | Replied: Sun, Mar 9 2014 12:39 PM

We're in the same boat....sorry we switched to Proclaim.  Hopefully it is fixed soon 

Posts 12
Kristopher Powell | Forum Activity | Replied: Sun, Mar 9 2014 1:13 PM

The iPad app was worthless for services this morning.  Loaded up Proclaim on my latop at home to confirm thaat it was not our internet ccess at the church and here at home I can see the presentation now but it is very slow.  Takes 10 - 15 seconds to switch slides.  Hopefully this issue will be solved quickly because I rely on having the ability to see and control the presentation from my ipad. 

Posts 168
Lucas Herlitz | Forum Activity | Replied: Sun, Mar 9 2014 1:17 PM

REQUEST:

Please follow the same setup the Planning Center uses for it's Music Stand and Presentation software.  When they release a fix, they keep the previous version as a Legacy application.  This allows us to not have Sunday disasters because of new bug introduced by Proclaim.  It seems there wasn't good internal testing for this latest version.  Not only did remote control not work, but about 50% of our people weren't getting the push notifications when the slides changed.

I wish I was able to go back to the more stable version we used last week.  Please give us this option.

The advantages of Proclaim is that we get your latest features as they are released instead of purchasing an upgrade.  The disadvantage is that we are also getting your latest bugs as they are released.  There needs to be a way to remove the latter from causing issues in our services.

Posts 168
Lucas Herlitz | Forum Activity | Replied: Sun, Mar 9 2014 1:19 PM

Also, I was unable to import PPTs from our guest speaker today.  Very embarrassing.

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sun, Mar 9 2014 2:33 PM

There were load issues on the slide renderer service used by the Proclaim remote. If you received the "rendering request failed" message this is likely the cause. Working with the services team to determine exactly why this happened and how to avoid it in the future. My apologies for the disruption this caused.

Posts 50
Rev James Dinger | Forum Activity | Replied: Wed, Mar 12 2014 8:38 PM

Scott, where does this issue stand? Is it going to be fixed for this coming Sunday?  Also, is there communication happening internally as the post that I have been writing too Spencer is checking for "server" issues with traffic...Thanks, Jim

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Mar 12 2014 10:42 PM

Rev James Dinger:

Scott, where does this issue stand? Is it going to be fixed for this coming Sunday?  Also, is there communication happening internally as the post that I have been writing too Spencer is checking for "server" issues with traffic...Thanks, Jim

Replied here http://community.logos.com/forums/p/82122/575396.aspx#575396

Posts 15
Rafael Gomez | Forum Activity | Replied: Sun, Mar 16 2014 7:52 AM

Here it is, 10:50 EST, we are about to start the service and I'm getting "presentation rendering request failed"

What is up with this!?!  

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