Logos quits when opened

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Posts 1
Stephen Langley | Forum Activity | Posted: Mon, Sep 17 2012 8:44 PM

When I click to open logos, the box appears saying "signing in" and loads. After it loads, the program automatically quits. What do I do about this? I've tried restarting my computer and reinstalling the software and nothing works.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Sep 17 2012 9:03 PM

Welcome Big Smile

One option is contacting Logos technical support => http://www.logos.com/about/contact since all current public releases are stable.

Logos wiki has => http://wiki.logos.com/Mac_Troubleshooting#How_to_Report_Bugs_in_Logos_4_Mac

My apologies: without Logos 4 Mac diagnostic log files, personally have no idea what is causing crash.  Logos 4 uses many SQLite database files.  One crash cause is a corrupt database file.  Also aware of other crash causes (e.g. Mac OS X 10.8.1 has application issues with caching dynamic libraries).

Keep Smiling Smile

Posts 2
Stephen Posiak (Steve) | Forum Activity | Replied: Tue, Sep 18 2012 12:57 AM

I'm having the same problem. Have you found a solution?

Posts 3
Liam McHenry | Forum Activity | Replied: Tue, Sep 18 2012 1:28 AM

Same here - with a sermon due Sunday and all my notes in Logos, this is not good....I must say, it is very surprising though.

Posts 5421
Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Sep 18 2012 1:48 AM

Stephen/s and Liam

Please use the link that KS4J gave in the middle of his post if you want help on the forum regarding aberrations like these. We need logs to help diagnose the problem.

If matters are urgent then you should contact Customer Services directly - you are using a stable public release and they have an obligation to get it working for you.

Customer Services have a number of tools that they can deploy directly including (with you permission) running your installation from their computers.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 19
Joop Feenstra | Forum Activity | Replied: Wed, Sep 19 2012 6:43 PM

I have the same problem. Added a post with logging.

Hope this gives some helpful information.

 

Posts 3
Liam McHenry | Forum Activity | Replied: Thu, Sep 20 2012 2:33 AM

no solution found yet and alas, Support is curiously silent - haven't heard back in last 2 days...

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