Logos crashes just after I launch it in Mac OS X 10.8

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This post has 17 Replies | 2 Followers

Posts 6
Ovidiu Spatacian-Tarnu | Forum Activity | Posted: Tue, Sep 25 2012 11:09 PM

This is the log file

http://cl.ly/2f021j3N0Z1S

Posts 22
James Garland | Forum Activity | Replied: Wed, Sep 26 2012 2:54 AM

If you look back in the forum to when the new version of MAC OS came out, there where many postings on it - there was a fix, had to change a line in one of the mac files... shouldn't be too hard to find.

Posts 6
Ovidiu Spatacian-Tarnu | Forum Activity | Replied: Wed, Sep 26 2012 4:15 AM

Sorry which new Mac OS Version?

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 26 2012 4:48 AM

Ovidlu - 

I can't tell if your post is genuine or part of a spam scheme. If you want help, please post the log file directly to the thread without using a web shortening link.

OSX & iOS | Logs |  Install

Posts 4
Dale Dumperth | Forum Activity | Replied: Wed, Sep 26 2012 6:58 AM

I'm not Ovidu, but I updated to OS X 10.8.2 last night and now this morning Logos 4 crashes every time I try to open it.

I came here this morning to see if anyone else was having this problem and if there is a fix.

What log file do you want to see? The one from the error report that was sent to Apple? Or another one?

I can paste mine if that would be pertinent.

 

 

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 26 2012 7:21 AM

Dale Dumperth:
What log file do you want to see? The one from the error report that was sent to Apple? Or another one?

The most important on is the logos4.log file. HERE is the wiki link for logging. You must enable logging first. If you have troubles, let us know.

Dale Dumperth:
I can paste mine if that would be pertinent.

Absolutely! When two users suffer from crashes, the symptom might be the same (crash) but the cause might be completely different! The only way to know is to look at the logs.

OSX & iOS | Logs |  Install

Posts 6
Ovidiu Spatacian-Tarnu | Forum Activity | Replied: Wed, Sep 26 2012 9:32 AM

Hi alabama24. I'm Ovidiu. I've tried to include the Logos4.log file through the Attachment option in the forum but it doesn't work. 

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 26 2012 10:14 AM

Ovidiu - Have you tried starting with a blank layout? Press and hold the command key when you start up logos. This will bring up a log in screen. Check the appropriate box to start to a blank layout. 

OSX & iOS | Logs |  Install

Posts 6
Ovidiu Spatacian-Tarnu | Forum Activity | Replied: Wed, Sep 26 2012 11:10 AM

Hi alabama24, yes I have done that but with no success.

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 26 2012 12:02 PM

OK. I am on my iPad currently. I will try to remember to take a look when I get back on my computer if someone else doesn't come along first. Smile

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 26 2012 6:08 PM

Here is your log file:

53045.Logos4.log

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Wed, Sep 26 2012 6:12 PM

Ovidiu - Have you tried reinstalling the engine? You can download the stable mac version HERE. I looked at your logs, but my techie credentials are not high enough. If a reinstall of the engine doesn't work, someone else will have to help out.

OSX & iOS | Logs |  Install

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Sep 26 2012 8:13 PM

Dale Dumperth:
What log file do you want to see? The one from the error report that was sent to Apple? Or another one?

Welcome Big Smile

Logos Wiki has => http://wiki.logos.com/Mac_Troubleshooting#How_to_Report_Bugs_in_Logos_4_Mac

Would like to look at Logos 4 Mac diagnostic log files: Logos4.log, Indexer.log, Logos4Error.log that often have context for Logos 4 Mac crash.

Another option is contacting Logos Technical Support => http://www.logos.com/about/contact

Apologies: after my OS X 10.8 install and upgrade to OS 10.8.2, Logos 4.6a Beta 2 is working on my iMac.

Keep Smiling Smile

Posts 4
Dale Dumperth | Forum Activity | Replied: Thu, Sep 27 2012 9:52 AM

Thanks for the help. I have been trying to obtain the data required, but run into problem after problem.

When I attempt either of the following steps, I get the same error message for both: "Logos Bible Software 4 quit unexpectedly": 

Enable Mac logging for one session

To turn on logging, launch Logos 4 Mac, then quickly press and holdcommand key until Sign In appears, release command key. Optional: click “Use Blank Layout” Click Sign In

 

When I attempt to open the download: "Logos4MacLogging.app", I get the error message: "'Logos4MacLogging.app' can't be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers." I don't know how to change my security preferences. I looked, but couldn't figure it out.

 

I opened Terminal and typed the following in:

Last login: Thu Sep 27 11:41:25 on ttys000

huber-2:~ daled$ defaults write com.logos.Logos_Bible_Software_4 LoggingEnabled -bool YES

huber-2:~ daled$ defaults read com.logos.Logos_Bible_Software_4 LoggingEnabled

1

huber-2:~ daled$ 

 

However, when I attempted to launch Logos 4 Mac, I received the error message: "Logos Bible Software 4 quit unexpectedly"

Thanks for the help. I don't know what I am doing. If I am doing something wrong, let me know and I'll try to correct it.

 

Danke.

 

 

 

 

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JT (alabama24) | Forum Activity | Replied: Thu, Sep 27 2012 10:09 AM

Dale Dumperth:
When I attempt to open the download: "Logos4MacLogging.app", I get the error message: "'Logos4MacLogging.app' can't be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers." I don't know how to change my security preferences. I looked, but couldn't figure it out.

  1. Open System Preferences.
  2. Click on Security & Privacy.
  3. Click the lock icon (bottom left)
  4. Enter your credentials.
  5. Change "Allow applications downloaded from" to "anywhere."

NOTE: I don't know what would happen if you installed the app and then changed the setting back, but the "allow applications downloaded" feature is to help prevent malware and viruses from infecting your computer… it is a new feature of 10.8. 

OSX & iOS | Logs |  Install

Posts 4
Dale Dumperth | Forum Activity | Replied: Thu, Sep 27 2012 11:36 AM

Keep Smiling 4 Jesus :):

Logos Wiki has => http://wiki.logos.com/Mac_Troubleshooting#How_to_Report_Bugs_in_Logos_4_Mac

Would like to look at Logos 4 Mac diagnostic log files: Logos4.log, Indexer.log, Logos4Error.log that often have context for Logos 4 Mac crash.

 

Here is a logging.zip I created. Will it have the files you mention above? Or do I need to look elsewhere?

7651.Logging.zip

Many thanks.

 

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Sep 27 2012 9:30 PM

Dale Dumperth:

Here is a logging.zip I created. Will it have the files you mention above? Or do I need to look elsewhere?

The Indexer.log and Logos4.log file have messages that indicate application is corrupt (missing files inside bundle).  Suggest using wiki steps to reinstall Logos 4 Mac application  => http://wiki.logos.com/Mac_Troubleshooting#Update_Error

Keep Smiling Smile

Posts 4
Dale Dumperth | Forum Activity | Replied: Thu, Sep 27 2012 10:37 PM

That fixed it. I am up and running.

Thank you. 

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