4.6a Beta 3 (4.61.0.3239) will ship later this evening or early tomorrow.
To update to Beta 3 when it ships, use the Update Now command if you’ve switched to the beta channel before, or the Set Update Channel to Beta command if you’re on a stable version (such as 4.6 SR-2). To install Beta 3 from scratch, see the notes and download links on this thread.
Release Notes
4.6a Beta 3 (4.61.0.3239)
After about three minutes the programme crashes,
please see Error log4087.Logos4Crash.zips
Bump.
Lynden Williams Communications
Mine installed and is working fine.
I don't know what's happening
Every time I run the new beta version
after a couple minutes it automatically shuts down
I've tried everything I can think of
this version is unstable , is there a rollback feature to uninstall beta 3
Appreciate any help
Michael Parry -Thomas: I've tried everything I can think of
Have you downloaded a fresh copy of the engine and reinstalled it?
Have you started to a blank layout?
macOS, iOS & iPadOS | Logs | Install
Michael - Do you use handouts? From my BASIC ability to read logs, it looks like some problem with handouts.
alabama24:Michael - Do you use handouts? From my BASIC ability to read logs, it looks like some problem with handouts.
"Alabama24" - I have the same error code BUT I do not have any handouts.
All of our logs contain this error:
Error ID: 2745
Error detail: KeyNotFoundException: The key was not found in the collection.
Regards, SteveF
Hi Michael,
Would it be possible to email your handouts.db to feedback@Logos.com, so that I can found out exactly what is happening? You could just zip up the whole folder located at C:\Users\{yourUserName}\AppData\Local\Logos4\Documents\{x#x#x#x#x#.x##}\Documents\Handout.
Regards,
Seth Copeland
Logos SW Development
Thanks Steve. I wasn't even looking at those logs, but I see it now. Maybe I was just wanting a handout.
Michael,
If you could actually please email the folder that Seth asked for to Logos4Feedback@logos.com, instead of feedback@logos.com, that would allow us to address the issue more expediently.
Thank you.
Brisa
Actually a better email to send database to is Logos4Feedback@logos.com
Also, the path i gave to the db is if you are running on Windows, the Logos4 directory is somewhere else on mac.
alabama24: Maybe I was just wanting a handout.
... You wish!
Thanks
We are working on a fix to fix the data server side.In the meantime you might be able to fix the problem by going to your Logos file menu and filter on "Handout" and see if you have a handout you don't recognize or that might have been deleted a very long time ago (maybe even three years ago), and if it gets deleted the problem should go away.Apparently there was some old version of Handouts that was migrated to our new sync server, that would have been deleted a long time ago from the users' machine, but after we moved Handout data to the new sync server the users' machine synced it down, and it is causing problems because it is incompatible with the current handout documents.
Yes even though I had even deleted not only any handouts but also the entire Handout folder "your" downloaded/synced handout still showed up when I loaded the Beta--and yes that handout was from many months ago - it had already been earlier deleted.
So far 2 minutes have gone by without a crash--that was usually the critical time.
At 3 minutes into "lift off" -- perhaps we are now "cured" ?
4 minutes and still OK
so QUESTION: Is that "phantom" handout going to again populate after I close down?
STEPS TAKEN:
1. I deleted the whole Handout folder.
2. Loaded L4 Beta 3 &
3. immediately found and deleted this "phantom" handout from my file menu. [For now anyways] that has solved the issue.
Thank you
OK Steve. Now I really do want a handout.
alabama24:OK Steve. Now I really do want a handout.
All I wanted was a "hand out" from the "handout" mess!
Thanks all
Hi
I've sent the files you requested, I have not made any new Handouts
can't remember if there were any old ones That came across from logos 3
I've deleted the folder ,
So far it has not shut down,
still testing some other features to see what happens
Will try to create a handout to see what happens
mick
still shutting down after several minutes,
Deleted the hand out folder did not make any difference
Michael Parry -Thomas:can't remember if there were any old ones That came across from logos 3
I think that the issue was old ones, even ones that had potentially been deleted, but which synced back in error (on logos part).