Not updating on my Mac

I purchased the upgrade and it downloads on my Windows machine, but on my Mac there are no downloads of the new resources, it says they are available but it doesn't download. I tried setting to default update now and update resources and it says it will download but I get nothing. I tried rebuilding the index and it won't even index. but I still get nothing. The resources are not in the Resource folder I looked.

Very annoyed Angry

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mab

I'll add that I did a cleanup with Onyx including permissions. No dice either. Latest 10.8.2 ML

NB.Mick

on my Mac there are no downloads of the new resources, it says they are available but it doesn't download. I tried setting to default update now and update resources and it says it will download but I get nothing. I tried rebuilding the index and it won't even index. but I still get nothing. The resources are not in the Resource folder I looked

Michael,

I'm sure the Mac experts in the forum as well as the Logos people would like to see the Logos log, indexer log and whatever may be available.

Mick

Jack Caviness

but on my Mac there are no downloads of the new resources,

Michael, which OS are you using? Did you have a previous L4 installation on this Mac?

The resources are not in the Resource folder I looked.

Does that mean that the folder is empty, or that you just do not have the new resources?

I tried rebuilding the index and it won't even index.

If there are no resources, it cannot index.

Will Claborn

Michael,

I was experiencing a similar problem. After downloading and installing the disk image, L5 opened but froze at 58% while downloading/updating new resources. I followed all the troubleshooting instructions available in various help articles (I re-downloaded the disk image 5-6 times, deleted/updated L4 updating, etc.), and finally--out of desperation--I restarted my system. Afterwards, I reopened L5 from Applications, and the updating completed and my resources indexed without any problems. I know this sounds to simple (arcane?), but I was wondering if the same might solve your problem.

Also, I'm not sure if this matters, but I was updating from L4 Platinum to L5 Portfolio.

I hope this helps,

Will

Alan Brooks

You are among friends, on the very annoyed...I've spent part of the last two days trying to get my $$ worth out upgrading...I purchased SILVER 5 because of CLAUSE SEARCH & TIMELINE...neither of which are anywhere to be found in my tool section...my other resources all appear the same...

I have the same problem on TWO different MACs... started another download attempt only to have this one stop at 71%...I've heard web servers crashed on their end...although it looks like their payment server is working just fine since it took my $$$

Alan Brooks

https://community.logos.com/discussion/comment/420647#Comment_420647

God apparently heard & was sympathetic to my frustration in my last past

I now have access to these resources...WOW that was quick!

Thank you Jesus!

Kevin A. Purcell

https://community.logos.com/discussion/comment/420653#Comment_420653

Did you try to download and install manually?

Jack Caviness

https://community.logos.com/discussion/comment/420647#Comment_420647

CLAUSE SEARCH & TIMELINE...neither of which are anywhere to be found in my tool section.

Guess you know by now, but for the benefit of others reading this thread. Clause Search is an option in the Search screen

mab

https://community.logos.com/discussion/comment/420924#Comment_420924

I was stil not getting things this morning. I tried pulling the backup from Time Machine. Finally I decided to trash the install and start fresh. About 25 tries after that and multiple reboots and it still was having none of it. I finally dialed Logos and on the second ring it began actually downloading.

They seriously need to mind the servers. I don't think any of this was my setup at all, and now I have to babysit a reinstall.

mab

https://community.logos.com/discussion/comment/421028#Comment_421028

Just an update. It installed perfectly this time. Although not problematic on Win, I'm not exactly convinced it will neatly install over L4M. It might be the fact that I migrated my setup from an older machine just a few days earlier and that somehow caused something to go astray in moving once more to L5.

At least it's up and running. And I'm no longer annoyed. [H]