BUG: Logos 5 crashes at a particular point in BHRG

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Francis | Forum Activity | Posted: Fri, Nov 16 2012 4:04 PM

I was reading in BHRG and everytime I get this far (see the picture below), Logos 5 crashes. I can't read any further. I have not observed this with other resources so far. 

I toyed around a bit and found out this interesting fact: when I enter 47.2.1 or 47.2.1.a manually into the reference box to try to access the section in question, it crashes. However, if I enter 47.2.1.b (or the following letters), it does not crash...

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Dave Hooton | Forum Activity | Replied: Fri, Nov 16 2012 4:27 PM

I can;t reproduce on Windows so we need some logs  -->  http://wiki.logos.com/Diagnostic_Logging (note how to upload them e.g. logos.log).

What Hebrew font do you use + Default resource font?

Dave
===

Windows 10 & Android 8

Posts 3163
Dominick Sela | Forum Activity | Replied: Fri, Nov 16 2012 4:37 PM

I can duplicate this bug, and with 5.0a beta 2 as well. Here are my logs..

4670.LogosError.log

3000.Logos.log

4527.LogosCrash.txt

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Dave Hooton | Forum Activity | Replied: Fri, Nov 16 2012 4:57 PM

I think it is trying to load a Visual Filter - what do you have for this resource or collection that includes it?

Dave
===

Windows 10 & Android 8

Posts 3163
Dominick Sela | Forum Activity | Replied: Fri, Nov 16 2012 5:28 PM

Good analysis Dave, it is the Popular Highlights Visual Filter. I bring up BHRG, turn it off, and I can scroll down to the offending area with no problem. I scroll back up, close BHRG, reopen it, turn on Popular Highlights, and scroll down, boom! Crash.

I know this is new to 5.0, is it some sort of community visual filter? I searched and could not find anything that describes what it actually is/does.

For now I can turn it off everywhere.

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Francis | Forum Activity | Replied: Fri, Nov 16 2012 6:35 PM

Turning it off seems to have made a positive difference for me as well. 

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Alexander | Forum Activity | Replied: Fri, Nov 16 2012 6:46 PM

Dominick Sela:

Good analysis Dave, it is the Popular Highlights Visual Filter. I bring up BHRG, turn it off, and I can scroll down to the offending area with no problem. I scroll back up, close BHRG, reopen it, turn on Popular Highlights, and scroll down, boom! Crash.

I know this is new to 5.0, is it some sort of community visual filter? I searched and could not find anything that describes what it actually is/does.

For now I can turn it off everywhere.

Dominick - they've add a bunch of new "popular features." For example, there are "Popular Tags" where, if you don't tag a resource, you can see what the average community tagging looks like.  Looks like you may have found another one?

Posts 3770
Francis | Forum Activity | Replied: Fri, Nov 16 2012 6:54 PM

Crashed again... this must be the 12th time this evening!!!! Here are my logs

0726.LogosError.log

4150.LogosCrash.txt

5314.Logos.log

Posts 3770
Francis | Forum Activity | Replied: Fri, Nov 16 2012 7:04 PM

I think this may have occurred because I opened BDB. I right-clicked on popular highlights and selected "do not show in any resources". Hopefully that will solve it.

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Francis | Forum Activity | Replied: Fri, Nov 16 2012 7:05 PM

Bummer! I crashed AGAIN!!!!!!!!

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Dominick Sela | Forum Activity | Replied: Fri, Nov 16 2012 7:15 PM

If you are sure Popular Highlights is turned off, turn off all other filters in BDB and see if it repeats. We'll see what Dave says about your logs.

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Francis | Forum Activity | Replied: Fri, Nov 16 2012 7:31 PM

I changed the font from Ezra Sil to SBL Hebrew and crashed again. Then I switched from BHS 4.2 to BHSMTE and I have not crashed since. 

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Dave Hooton | Forum Activity | Replied: Sat, Nov 17 2012 12:24 AM

Francis:
I think this may have occurred because I opened BDB. I right-clicked on popular highlights and selected "do not show in any resources". Hopefully that will solve it.

The crash occurred after you closed BDB but it appears to be connected to this "Popular Highlights" Visual Filter; which I don't have. Does it appear in the Documents menu or only in the resource's Visual Filters menu?

Dave
===

Windows 10 & Android 8

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Dave Hooton | Forum Activity | Replied: Sat, Nov 17 2012 12:30 AM

Francis:
Then I switched from BHS 4.2 to BHSMTE and I have not crashed since. 

The filter appears to be connected with BHS 4.2, BDB & NET bible as well as BHRG.

Dave
===

Windows 10 & Android 8

Posts 26700
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Nov 17 2012 12:33 AM

Alexander:

Dominick Sela:

Good analysis Dave, it is the Popular Highlights Visual Filter. I bring up BHRG, turn it off, and I can scroll down to the offending area with no problem. I scroll back up, close BHRG, reopen it, turn on Popular Highlights, and scroll down, boom! Crash.

I know this is new to 5.0, is it some sort of community visual filter? I searched and could not find anything that describes what it actually is/does.

For now I can turn it off everywhere.

Dominick - they've add a bunch of new "popular features." For example, there are "Popular Tags" where, if you don't tag a resource, you can see what the average community tagging looks like.

Where are you seeing these "Popular Tags"?

Dave
===

Windows 10 & Android 8

Posts 777
Brisa Davis | Forum Activity | Replied: Mon, Nov 19 2012 2:10 PM

This issue should be fixed in 5.0a Release Candidate 1 for beta users, and in general when 5.0a ships to the stable channel.

Posts 1680
Jerry M | Forum Activity | Replied: Tue, Nov 20 2012 5:55 AM

Dave Hooton:
Where are you seeing these "Popular Tags"?
In the resource information panel, right under where you add a tag.  If you hover over one it will tell you how many users use that tag. You may have found them by now, but for anyone who reads this and is curious. 

"For the kingdom of God does not consist in words but in power"      Wiki Table of Contents

Posts 875
Tim Hensler | Forum Activity | Replied: Tue, Nov 20 2012 6:58 AM

Jerry M:
for anyone who reads this and is curious

I'm curious - where do you find "Popular Highlights Visual Filter" and how do you turn it on and off?  

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Francis | Forum Activity | Replied: Tue, Nov 20 2012 7:38 AM

Though I don't find it anymore (in the latest beta) it was here:

Posts 875
Tim Hensler | Forum Activity | Replied: Tue, Nov 20 2012 9:55 AM

Yea, I looked there, but didn't see it.  I'm on the latest (RC1) beta, so I guess I missed it.

Thank you, Francis.

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