Have to "Force Quit" to Quit Logos 5

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This post has 20 Replies | 3 Followers

Posts 328
Thinking | Forum Activity | Posted: Wed, Nov 28 2012 3:22 PM

I am unable to simply quit Logos with a ⌘-q, I have to Force Quit.

Posts 762
Patrick S. | Forum Activity | Replied: Wed, Nov 28 2012 3:54 PM

Could you post logs as they are after a force quit, but before you then restart Logos.

Try a normal quit first, let it fail, then do force quit then gather logs.

"I want to know all God's thoughts; the rest are just details." - Albert Einstein

Posts 328
Thinking | Forum Activity | Replied: Thu, Nov 29 2012 2:44 AM

Thanks. I would get you the logs, but it quit normally this morning.

Kind of weird. It would not quit yesterday. Quit fine today. I did close all windows before quitting to try this and it worked fine after the windows were closed. Whether that is actually why it wouldn't quit or is unrelated I don't know.

There were updates downloading, perhaps this was contributing. But it has quit in the past without difficulty.

Will get logs if it happens again.

Thank you.

Posts 1084
Martin Folley | Forum Activity | Replied: Thu, Nov 29 2012 3:06 AM

I had a similar instance a few days ago. (Reported here).

2010 17" MBP with High Sierra, iPad4 with iOS10.

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Jack Caviness | Forum Activity | Replied: Thu, Nov 29 2012 12:56 PM

Phil Mills:

I am unable to simply quit Logos with a ⌘-q, I have to Force Quit.

Do you remember whether or not the Synchronizing dialog was present? Have not experienced this in L5, but I did have it occur occasionally in L4.

NOTE: Have seen your next post that it has not happened again.

Posts 328
Thinking | Forum Activity | Replied: Thu, Nov 29 2012 6:01 PM

It was hidden behind a window at one point during one of the times.

Posts 5318
Dan Francis | Forum Activity | Replied: Thu, Nov 29 2012 6:19 PM

For me 5 almost always quits properly but it is a long process the sync window is up a long time.

-Dan 

Posts 328
Thinking | Forum Activity | Replied: Thu, Nov 29 2012 6:38 PM

That has occurred to me as a possibility here. I thought about it after I noted Jack Caviness's question.

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Jack Caviness | Forum Activity | Replied: Fri, Nov 30 2012 3:01 AM

There seems to be no viable reason for this lengthy synchronization cycle on shut down since L5 synchronizes so often during operation.

Posts 113
Samuel | Forum Activity | Replied: Tue, Dec 4 2012 4:47 AM

Just adding that I always had to force quit Logos 4 and now it looks like if I use Logos 5 it's the same thing. Has anyone solved why it will never quit and always has to be forced?

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Jack Caviness | Forum Activity | Replied: Wed, Dec 5 2012 3:36 AM

Samuel Clough:
Just adding that I always had to force quit Logos 4 and now it looks like if I use Logos 5 it's the same thing.

How long do you wait prior to forcing the app to quit? Is the Synchronization dialog present? Not that I have a solution, but just wanting to supply development with all the information was can muster. Perhaps logs would help.

You might not need this information, but someone else reading this thread might

The most convenient way to enable logging is to use the Applescript LogosLogging by KS4J. (Restart of Logos needed after enabling)

Then use Logos Log Scribe to create an archive of the logs on your desktop.

Use the paperclip on the message prep window to attach.

Posts 113
Samuel | Forum Activity | Replied: Wed, Dec 5 2012 4:17 AM

If I open Logos and close it quickly (let's say less than 30 minutes) it usually closes fine. However on the more normal scenario where I close it after it being open for several days or when Logos is updating itself, I always have to "Force Quit." I don't wait long now before I do it because I expect it but in the past waiting never changed anything. I don't ever notice any other dialog box. Usually the entire Logos window disappears and then icon just says "Application Not Responding" without quitting.

Posts 3
Dr. Jackson Hester | Forum Activity | Replied: Fri, Dec 21 2012 6:57 PM

I am having the same problem, but my L5 ALWAYS has to be "force quit"

 

Posts 94
Ben Bush | Forum Activity | Replied: Fri, Dec 21 2012 9:00 PM

This. 

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Jack Caviness | Forum Activity | Replied: Sat, Dec 22 2012 4:58 AM

Dr. Jackson Hester:
my L5 ALWAYS has to be "force quit"

As I noted in my previous post, logs would be vital in enabling Logos to find the source of this problem. Instruction are contained in that post.

In two threads, none of those complaining about L5 not quitting have posted logs.

Posts 3
Dr. Jackson Hester | Forum Activity | Replied: Sat, Dec 22 2012 9:32 AM

I have no idea what you are asking for, nor do any of the suggested ways of "logging" make sense to me as a computer user and not an expert. I gave it my best attempt with the instructions given. If this doesn't make sense I will just have to call a tech at logos. I have used the paper clip and attached what seems to be some kind of logging report. Hope this helps.

6354.LogosLogs Jack Hester 20121222-112625.gz

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Jack Caviness | Forum Activity | Replied: Sat, Dec 22 2012 1:28 PM

Dr. Jackson Hester:
I gave it my best attempt with the instructions given.

That is the needed information. Unfortunately, I cannot read logs. If someone who can does not appear soon, I will contact one of them and give them a link to this thread. Hope we have a solution for you soon.

Dr. Jackson Hester:
a computer user and not an expert.

That is why I provided the links. The logging instructions in the Wiki are not simple, but links to the two apps that simplify the operation makes it easy. Perhaps someday Logos will include this capability in/with the application.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Dec 23 2012 8:27 PM

Dr. Jackson Hester:
Hope this helps.

Looking in LogosError.log file, noticed "The requested feature is not implemented." that corresponds with an error in Logos.log file about a SQLite database file being malformed.  When a SQLite database file is malformed, the file needs to be deleted so next time Logos launches, the database file is created.

Suggest contacting Logos => http://www.logos.com/contact one option is email to Logos Technical Support with reference to this thread.

Suspect SQLite Database file is used during online update of metadata about resources in your Logos library.

One option could be working offline.  Wiki has Sign In tip =>  http://wiki.logos.com/Logos_4_Keyboard_Shortcuts_For_Mac

Keep Smiling Smile

Posts 68
Dan | Forum Activity | Replied: Sun, Feb 9 2014 10:24 PM

Yup, L5 has NEVER quit for me on the Mac, for several version of OS X. I just presumed force-quitting was par for the course with this app.

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Jack Caviness | Forum Activity | Replied: Mon, Feb 10 2014 3:10 AM

Dan O'Day:

Yup, L5 has NEVER quit for me on the Mac, for several version of OS X. I just presumed force-quitting was par for the course with this app.

What version of L5? Which Mac OS? Please post logs. See the Mac Logging link in my signature. Install the logging utility and post the log files to this thread. 

First, however, be sure you are using the latest version of L5—5.2 Service Release 5 (5.2.0.0121) available for download SR-5 contained a fix for this hang problem with L5 Mac when the OS was waking from sleep..

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