Recent Changes to Upgrade Prices

Today we rolled out some price changes to some of the individual items included in many base packages. As a result, upgrade prices have decreased for some upgrades and increased for others.

This particular adjustment was an unusual, one-time change that shouldn't happen again in the future. However, the way dynamic pricing works means that very small changes in the magnitude of cents or single-digit dollars are possible in the future, depending on what you already own.

If you've already purchased an upgrade and your particular upgrade price went down, you should be receiving an email shortly notifying you that you've received Logos.com credit in excess of the difference between what you paid and the new price. To see
your credit, please visit your account
and look for the gold box at the top right.

If you haven't yet purchased an upgrade, your upgrade prices went up, you were in the process of upgrading, and you know your previous upgrade price, we will honor the lower price through the end of the day on Friday, December 14. Please contact a sales rep at 888-875-9491 or sales@logos.com.

Please be assured of our commitment to provide the best prices to customers who buy early. As I mentioned, this kind of change shouldn't happen in the future. However, upgrade prices will go up when the special introductory promotional discounts end. It's still a good idea to upgrade sooner rather than later.

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Comments

John Kaess

Just got my email, and I want to thank Logos. What an awesome thing to do for us early adopters!

One question please: I have a pre-pub which ships on 12/12. Can this credit be applied to that purchase? Do I need to do anything to make that happen? Ok -- that was 2 questions, sorry.

John

Mark Stevens

https://community.logos.com/discussion/comment/435953#Comment_435953

What a fantastic and honest business approach. To Bob and the team, thank you for being a company of integrity.

Just got my email, and I want to thank Logos. What an awesome thing to do for us early adopters!

One question please: I have a pre-pub which ships on 12/12. Can this credit be applied to that purchase? Do I need to do anything to make that happen? Ok -- that was 2 questions, sorry.

John

I too would like to know If I can do this. [:)]

Ken J

Above and beyond. As far as I was concerned, the transaction was complete when I clicked the the Order button. Thank you very much.

Rich Schnieders

I received the email this
afternoon alerting me to the credit. I have to say rarely do you encounter a
business with such ethics. Logos, you are to be commended, congratulated and
praised for being honest and ethical. I believe that Logos properly models for
all businesses how to treat their customers. It would have been very easy for
Logos to change the price and not say a word to those customers that had
already purchased, as I suspect most business would have. But to give a credit
is a testimony that Logos is in business to Serve the Lord, the Christian
Community, care for their personnel and finally make a profit.

Thank you Logos for being such a great business.

Pastor Rich Schnieders

Friendship Community Church

Fort Myers, FL 33966

Allen Browne

Much appreciated Phil (and Logos).

DAL

https://community.logos.com/discussion/comment/436010#Comment_436010

Thanks! I already spent mine hehehe!

DAL

JoshInRI

I wonder which Bible Commentary I can buy with my $5.00 credit?

If anyone says "any or all of them" - sorry thats not the joke intended here!

Lynden O. Williams

https://community.logos.com/discussion/comment/435955#Comment_435955

Thanks Phil. hope my credit can go towards my upcoming prepub.

Lynden O. Williams

https://community.logos.com/discussion/comment/436121#Comment_436121

The cost to upgrade to Diamond and Portfolio has gone down by a few dollars. Thanks Logos. Now inf only my rich uncle Bob, would give me my Christmas gift early. [;)]

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/436099#Comment_436099

I wonder which Bible Commentary I can buy with my $5.00 credit?

If add your Logos 5 upgrade to your cart, an item for $ 0 appears, which allows Top Product customization => http://www.logos.com/topproducts that has 10 English Bibles for $ 5.00 so credit could add a Bible Translation.

Looking at Logos products sorted by price => http://www.logos.com/products/search?unlocked=no&start=0&sort=pricelo&pageSize=60 noticed many TableTalk and Themelios, and Bible Study Magazine issues plus a number of volumes by C. H. Mackintosh, J W Byers, Harold W Boyer, John Bunyan, Roy Gingrich, R. C. Caudill, William C Neece, Henry C Heffren, David Jeremiah, R. C. Sproul, Edward Dennett, Jorge A. León, Oswald Chambers, Isaac Watts, Edward M Bounds, A W Pink, Mark Water, June Hunt ... for $ 5 or less. Noted Logos has over 960 products for $ 5 or less.

Logos has a water bottle for $ 3.60 => http://www.logos.com/product/4944/logos-water-bottle-blue-polycarbonate-stainless-steel an insulated travel mug for $ 4.17 => http://www.logos.com/product/2484/logos-insulated-travel-mug and a plastic cup for $ 4.80 => http://www.logos.com/product/20475/i-am-not-a-venti-cup-style-logos-cup

Keep Smiling [:)]

Bruce Dunning

https://community.logos.com/discussion/comment/436129#Comment_436129

Thanks for the promotional credit. What a nice surprise.

Nathan Parker

https://community.logos.com/discussion/comment/436140#Comment_436140

I got the credit too. Nice surprise. I don't think it works with Pre-Pubs or Vyrso books, but I was able to knock one small item off my Wishlist with it. :-)

Nathan Parker

https://community.logos.com/discussion/comment/436143#Comment_436143

BTW, Thanks Logos!

Phil Gons (Logos)

https://community.logos.com/discussion/comment/435955#Comment_435955

Just got my email, and I want to thank Logos. What an awesome thing to do for us early adopters!

One question please: I have a pre-pub which ships on 12/12. Can this credit be applied to that purchase? Do I need to do anything to make that happen? Ok -- that was 2 questions, sorry.

John

I too would like to know If I can do this.

Allowing credit to be applied to Pre-Pubs is in the works, but it's not ready quite yet. I don't have an ETA, but it should get addressed in the first half of 2013 when we make some improvements to our shopping cart. Sorry for the inconvenience in the meantime.

Phil Gons (Logos)

https://community.logos.com/discussion/comment/436010#Comment_436010

Much appreciated Phil (and Logos).

You are all very welcome. Thanks for taking the time to share your gratitude.

Armin

https://community.logos.com/discussion/comment/436194#Comment_436194

Thank you very much, Logos. I don't know of any other company who would do this!

Armin

Graham Owen

https://community.logos.com/discussion/comment/435970#Comment_435970

I have to say rarely do you encounter a
business with such ethics. Logos, you are to be commended, congratulated and
praised for being honest and ethical. I believe that Logos properly models for
all businesses how to treat their customers.

[Y]

I know that we can all get a bit heated at times, see the debate on the community features, and I think that we would all agree that Logos make the odd mistake, side effect of being human, but I totally agree that they always endeavour to be honest and ethical in their dealings and I really do admire them for this.

Stephen Thorp

https://community.logos.com/discussion/comment/436215#Comment_436215

Thank you Logos - much appreciated! [:)]

Graeme Adams

https://community.logos.com/discussion/comment/436221#Comment_436221

Thank you Logos!

Many of us may well receive a small amount, and that by my reckoning adds up to a HUGE commitment to customers.

Faithfulness in the small things...BIG RESPECT! [:D]

P.S. Can I reiterate my request for an emoticon to be added to the options available on the Logos forum? I'd like one of a guy leaping and dancing and going crazy with happiness...none of the other emoticons truly capture my L5 moments of joy! [:)] (The dancing bananas from another thread came close though [:D])

Simon’s Brother

Thanks Logos.

Barry Titus

Got $18 credit last evening and today spent it on Logos hat, tshirt and coffee mugs. Will continue to promote a fantastic company and great products and people! Thank you!

Mark Johnson

Phil,

This is the thrid time my price has changed. The current price for the two packages that I am looking at is not as low as I initially had, but lower than what it was been. I am skeptical about the price because it is changed three times in one month. You have an explanation for this price change, but why did the price go up before? When will the price go up again? Trying to balance a budget this time of year can be tricky, so it would be nice to at least have a general idea. I am sure that I will upgrade to L5, but would prefer to wait until after the first of the year. However, if the price is going to be (seemingly) arbitrarily inflated soon, I might be able to purchase it sooner.

Fred Chapman

https://community.logos.com/discussion/comment/436416#Comment_436416

Phil,

This is the thrid time my price has changed. The current price for the two packages that I am looking at is not as low as I initially had, but lower than what it was been. I am skeptical about the price because it is changed three times in one month. You have an explanation for this price change, but why did the price go up before? When will the price go up again? Trying to balance a budget this time of year can be tricky, so it would be nice to at least have a general idea. I am sure that I will upgrade to L5, but would prefer to wait until after the first of the year. However, if the price is going to be (seemingly) arbitrarily inflated soon, I might be able to purchase it sooner.

I cannot speak for Logos, but I would guess that what you are seeing now is what it will be until the promotional discounts for L5 are stopped.

JT (alabama24)

https://community.logos.com/discussion/comment/436416#Comment_436416

You have an explanation for this price change, but why did the price go up before?

Isn't the answer implied:

Today we rolled out some price changes to some of the individual items included in many base packages. As a result, upgrade prices have decreased for some upgrades and increased for others.

The prices changed because of adjustments to the underlying resources.

When will the price go up again?

Phil's answer is "when the special introductory promotional discounts end":

Please be assured of our commitment to provide the best prices to customers who buy early. As I mentioned, this kind of change shouldn't happen in the future. However, upgrade prices will go up when the special introductory promotional discounts end. It's still a good idea to upgrade sooner rather than later.

I think you are safe till the new year… If you are seriously thinking about getting it, you should consider doing so before then.

Mark Johnson

https://community.logos.com/discussion/comment/436432#Comment_436432

Alabama24 - you normally write very useful posts, but this was not one of them. You wrote, "Isn't the answer implied" and then quoted from Phil. My answer to you is: No - it only explained one price change, not two.

Also, this question was directed to Phil (an actual Logos employee), it is his answer that I desire.

JT (alabama24)

https://community.logos.com/discussion/comment/436436#Comment_436436

Sorry Mark.

I answered because often the Logos employees don't get a chance to read or follow up. We wouldn't want them to anyways… we want them to get some real work done. [:D] Upon reflection, Phil will probably visit this thread many more times. [;)]

Bill Moore

https://community.logos.com/discussion/comment/436448#Comment_436448

Thanks, Phil, for announcing this and why it occurred. I may not receive a credit since I received an adjusted price back when things first went up a bit, but I appreciate the gesture as an act of good will, nonetheless.

This is really the type of practice I have seen since I've been using Logos and why many of us get a bit perturbed when posters allege unethical behavior on the part of Logos.

Fred Chapman

https://community.logos.com/discussion/comment/436460#Comment_436460

This is really the type of practice I have seen since I've been using Logos and why many of us get a bit perturbed when posters allege unethical behavior on the part of Logos.

[Y]

Alan

https://community.logos.com/discussion/comment/436533#Comment_436533

Which upgrades allowed for a credit? I upgraded to Gold (from leaders library), but no email. Not sad, just curious.

Mark Smith

https://community.logos.com/discussion/comment/436631#Comment_436631

Which upgrades allowed for a credit?

What changed were the prices of some of the resources in packages. I suppose that if you already had those resources there would be no credit back.

Have you checked your account page to see if credit has been posted there?

Gary Butner, Th.D.

https://community.logos.com/discussion/comment/436655#Comment_436655

I received a $22 credit. Thanks Logos.

Joseph Turner

https://community.logos.com/discussion/comment/436736#Comment_436736

Thanks Logos!! As I am sure was the desired reponse, I spent my $25 credit and then some!

nicky crane

https://community.logos.com/discussion/comment/435970#Comment_435970

I had a similar experience with a vyrso freebie, which developed a price when in my cart, so I didn't order it. As I suspected, they were just taking it off the freebie list. The vyrso staff member's response to my enquiry in the forum was to add the (unordered) book to my library for free, which I never asked for or expected. I'm really impressed by Logos' service and business ethics.

DAVID

https://community.logos.com/discussion/comment/436757#Comment_436757

Hi Joseph! Was your $25 credit for the Portfolio Upgrade? If not, does anyone know how much to anticipate for the Portfolio Upgrade discount? Thanks & blessings in Christ!

Graham Criddle

https://community.logos.com/discussion/comment/440241#Comment_440241

Hi David - and welcome to the forums

Have you already purchased a L5 base package?

If not, does anyone know how much to anticipate for the Portfolio Upgrade discount?

My understanding is that the discount outlined in this thread was for those who had bought a package and then the prices had gone down. Those who qualified for this should have received an email.

Graham

DAVID

https://community.logos.com/discussion/comment/440244#Comment_440244

Thanks for the welcome, Graham!

No, I haven't purchased L5 yet. I had been looking to get it a few weeks ago but had some medical issues that came up with my parents that I do to take of that got my focus off shopping for Logos 5. Also, I saw in another post that those who were shopping earlier could get the lower price if they knew what it was so I was trying to find it since I had been shopping it before I had to take my dad to the hospital. Thankfully, he's doing well. I'll have to see if I have it written down anywhere. Thanks and God bless you!

Blessings in Christ,
David

Graham Criddle

https://community.logos.com/discussion/comment/440323#Comment_440323

Hi David

Thanks for the clarification . Sorry to hear your father hasn't been well but good to hear he is doing ok.

I would advise contacting Logos sales and discussing it with them.

They are normally very pleased to help

A couple of points:

the original post in this thread gave a date of 14 December to take advantage of this offer of holding prices
for some people the change in prices resulted in a reduction!

Graham

Mark Johnson

https://community.logos.com/discussion/comment/436416#Comment_436416

I just upgraded to L5. The "custom" upgrade price was a few dollars lower than it had ever been for me. While on the phone to Logos I received an explanation for the price changes. The custom prices change due to the contents of the package. If there are some items on sale that go off sale or vice versa, those changes are reflected in the custom package price. This was good to know and easy enough to share. I would have appreciated having someone respond to this thread with this information and I hope it helps others.

Graham Criddle

https://community.logos.com/discussion/comment/445948#Comment_445948

Hi Mark

If there are some items on sale that go off sale or vice versa, those changes are reflected in the custom package price. This was good to know and easy enough to share. I would have appreciated having someone respond to this thread with this information and I hope it helps others.

Good to know of your good experience.

But wasn't this implied in the post by Mark above - http://community.logos.com/forums/p/61517/436655.aspx#436655 and even Phil's original post which started this thread - http://community.logos.com/forums/p/61517/435944.aspx#435944?

Graham