BUG/CRASH REPORT: Freeze, crash, reopen, freeze, crash, reopen, etc.

A couple of days ago L5 just stopped working on my computer. I've reinstalled it and am still having the problem. I open it and when I try to do anything (such as scroll or click on anything) it goes crazy and freezes, crashes,reopens and continues doing this until I close the program.

I'm using:

Windows 7 Home Premium
HP Pavilion dm1 netbook
AMD E-350 proc., 1.60 GHz
4 GB RAM
114 GB free on HD

Thanks in advance for any help!

1184.L5 crash.zip

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Azareel Moreno

im using Mac, my only crashes all the time

Patrick S.

https://community.logos.com/discussion/comment/441717#Comment_441717

im using Mac, my only crashes all the time

Azareel sorry you are having problems with Logos on your Mac but you should not hijack the thread.

Please start a new thread and post logs from your Logos installation. If you are not sure how to gather up logs then you can go to the Logos wiki http://wiki.logos.com/Mac_Troubleshooting for information on how to turn on logging and collect and post logs.

Patrick S.

A couple of days ago L5 just stopped working on my computer. I've reinstalled it and am still having the problem. I open it and when I try to do anything (such as scroll or click on anything) it goes crazy and freezes, crashes,reopens and continues doing this until I close the program.

Hi Stefan

There is an error definitely in your Logos logs however I see this in the indexer log:

=== WindowsIndexerProgress 6 of 1,217 resources indexed; current phase progress is 0.4%

looks that, after your re-installation, all of your resources are being reindexed and also the log showed that the indexing was paused manually.

You should allow the indexing to finish its task, will take a while. If you still have problems after that I would try loading Logos with a blank layout. Press Ctrl just after invoking Logos 5 and tick the option to use blank layout.

Dave Hooton

Allow the indexer to finish first, without starting Logos.

If you still have problems get in touch with Logos Support who can (with permission) log onto your computer to diagnose the issues.

Stefán Féliz-Kent

https://community.logos.com/discussion/comment/441779#Comment_441779

Thanks guys. I'll give these suggestions a try, though when I first started having the issue it wasn't indexing, so I'm not sure if that's the cause. We'll see what happens.

Thanks again!

Dave Hooton

https://community.logos.com/discussion/comment/441794#Comment_441794

Thanks guys. I'll give these suggestions a try, though when I first started having the issue it wasn't indexing,

The indexing appears to have been initiated by yourself, and we need to have logs without anything else happening that could influence the program.

Stefán Féliz-Kent

https://community.logos.com/discussion/comment/441928#Comment_441928

Waited for the indexing to finish, opened it, didn't work. Reopened it to a blank layout and it seemed to be working fine. Opened one of my layouts and it froze and started weirding out again. Ideas?

Thanks.

Logos Log Files.zip

Stefán Féliz-Kent

https://community.logos.com/discussion/comment/442229#Comment_442229

6560.Logos Log Files.zip

Dave Hooton

https://community.logos.com/discussion/comment/442230#Comment_442230

The layout appears to be having problems with your NA27 bible (LogosNA27) so I would delete the tab(s) and reload it, otherwise rebuild that layout from scratch.

Stefán Féliz-Kent

https://community.logos.com/discussion/comment/442272#Comment_442272

Rebuilt the layout from scratch and all good now.

Thanks a lot, Dave!

Dave Hooton

https://community.logos.com/discussion/comment/442755#Comment_442755

Rebuilt the layout from scratch and all good now.

Thanks a lot, Dave!

You're welcome.

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