Logos 4 Delux Map Set Crashing

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This post has 24 Replies | 2 Followers

Posts 48
GS | Forum Activity | Posted: Fri, Dec 4 2009 6:16 PM

All,

I've been having repeated instances of Logos 4 crashing after opening the Logos Delux Map Set and attempting to select a particular map.  Any suggestions?

The error data is:

Description

Stopped working

Problem signature

Problem Event Name: CLR20r3

Problem Signature 01: logos4.exe

Problem Signature 02: 4.0.3.3272

Problem Signature 03: 4b04a3e7

Problem Signature 04: mscorlib

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4a9ee532

Problem Signature 07: e1

Problem Signature 08: 16

Problem Signature 09: System.ArgumentOutOfRange

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Extra information about the problem

Bucket ID: 848295337

Thanks,

Gregg

Posts 4625
RIP
Milford Charles Murray | Forum Activity | Replied: Fri, Dec 4 2009 6:50 PM

Peace to you in the Lord, ............        and            Joy!

                              my Logos Deluxe Map Set seems to be working perfectly well .........

 ..........    tried looking at a few maps                  ..............    zoom works well . ............                            .............   no troubles       .........

*smile*

                        Yours in Christ,

                                                                                                       ..........    Mel

Philippians 4:  4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........

Posts 11
Janet Devine | Forum Activity | Replied: Tue, Mar 9 2010 11:10 AM

Gregg Shelton:
I've been having repeated instances of Logos 4 crashing after opening the Logos Delux Map Set and attempting to select a particular map.  Any suggestions?

 

Have you had any resolution to this?  I am having the same problem.  I am running Windows 7.

Janet

Posts 463
George Allakhverdyan | Forum Activity | Replied: Tue, Mar 9 2010 12:43 PM

JanetDevine:

Gregg Shelton:
I've been having repeated instances of Logos 4 crashing after opening the Logos Delux Map Set and attempting to select a particular map.  Any suggestions?

 

Have you had any resolution to this?  I am having the same problem.  I am running Windows 7.

Janet

Can you reproduce this crash easily? Folow the logging instructions here http://wiki.logos.com/Diagnostic_Logging and upload them directly after the crash.

Posts 11
Janet Devine | Forum Activity | Replied: Tue, Mar 9 2010 1:16 PM

4377.Logos4.log

 

I hope I have logged this info and uploaded it okay.  The error is very easy to reproduce so if there is any other information I can provide I would be happy to do that.

Thanks, Janet

Posts 97
Carey G. Pearson | Forum Activity | Replied: Tue, Mar 9 2010 2:48 PM

George & Janet,

I had the same problem, BUT, L4 only crashes if I have MS OutLook open and running and I choose Deluxe Map Set by itself!

I can start L4, open the Deluxe Map Set, select a specific map and if L4 is the only thing running (on my laptop) no problem.

So, I started MS Outlook, I already had a Layout designed with my maps, charts etc. so I brought it up, chose Deluxe Map, selected a map, no problem.

Closed all, requested Deluxe Map Set from the Command Box, selected a specific map, CRASH.

I included the Log, (if I put in the wrong one, let me know)

I had the log running while I did the above.

2273.Logos4.zip

if we meet and you forget me,

you have lost nothing.

But if you meet Jesus and forget Him,

you have lost everything.

Posts 11
Janet Devine | Forum Activity | Replied: Tue, Mar 9 2010 3:31 PM

I never us MS Outlook but after reading your post I tried closing everything and only opening Logos 4.  It till crashes.  It opens to a map but when I try to switch to a different map it crashes.

Posts 463
George Allakhverdyan | Forum Activity | Replied: Wed, Mar 10 2010 9:58 AM

JanetDevine:

I never us MS Outlook but after reading your post I tried closing everything and only opening Logos 4.  It till crashes.  It opens to a map but when I try to switch to a different map it crashes.

Hi thanks everyone, RC2 will have additional logging and we will need someone to reproduce this problem once RC2 is released and upload those new logs.

Posts 463
George Allakhverdyan | Forum Activity | Replied: Thu, Mar 11 2010 2:22 PM

JanetDevine:

I never us MS Outlook but after reading your post I tried closing everything and only opening Logos 4.  It till crashes.  It opens to a map but when I try to switch to a different map it crashes.

Has this happened in RC2?

Posts 13419
Mark Barnes | Forum Activity | Replied: Thu, Mar 11 2010 3:48 PM

It crashed for me in 4.0b RC2 (It doesn't make any difference whether Outlook is open FWIW). The log is attached.

0211.Logos4Crash.txt

Posts 11
Janet Devine | Forum Activity | Replied: Thu, Mar 11 2010 6:26 PM

I am running RC-1 (I think).  Logos 4.0a SR-3 (4.01.3.5180).  Isn't RC-2 still in beta test?

Posts 17
Rebecca RG | Forum Activity | Replied: Thu, Mar 11 2010 10:16 PM

 

I just finished a complete install of Logos 4.0a SR-3...5180 Platinum on a reformatted, clean reinstall of Windows 7 Pro (sigh).  With logos 4 and indexer logs of the install saved. T.he indexer log contains many ERRORs of the type:

       6 Error Sinai.NavigationIndex Ignoring non-first occurence of reference: 308:1627 / 308:4205 (ref: page.136)

I don't know what the error is or what it could do, if anything, but it sounds enough like maps that I haven't wanted to try the map set because I am still allergic to Logos4 crashes & hangs.

Posts 13419
Mark Barnes | Forum Activity | Replied: Fri, Mar 12 2010 1:02 AM

Rebecca,

The "Sinai" error actually has nothing to do with Sinai, (and therefore nothing to do with maps) but refers to a codename Logos programmers use. If you don't see symptoms of the error, you can probably ignore it. Indexer logs often show errors due to minor problems with resources that won't affect operation of Logos. If you do see symptoms of the error, just add a new thread with the details.

Mark

Posts 463
George Allakhverdyan | Forum Activity | Replied: Fri, Mar 12 2010 3:27 PM

JanetDevine:

I am running RC-1 (I think).  Logos 4.0a SR-3 (4.01.3.5180).  Isn't RC-2 still in beta test?

Okay, well 4.0b will be coming out soon and it will contain the fix so just wait for that and update this thread if it re-occurs.

Posts 197
Valerie Pobog | Forum Activity | Replied: Tue, Mar 30 2010 6:32 PM

George, I have the latest updates to L4 and have this crash problem. Here are the logs

5611.Logos4 crash.zip

Posts 26806
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Mar 31 2010 2:46 AM

I've created a bug report for this at http://wiki.logos.com/Bug$3a_Logos_4_Deluxe_Map_Set_Crashing

Dave
===

Windows 10 & Android 8

Posts 314
Steven L. Spencer | Forum Activity | Replied: Wed, Mar 31 2010 8:54 AM

I have the same problem with Logos Deluxe Maps. Crashes as soon as I go to another map.

Posts 9136
LogosEmployee

I haven't been able to reproduce this crash by clicking on maps in the Overview, by clicking the previous/next arrows in the resource display, by clicking previous/next arrows in the locator bar, or by clicking Related Media items.

For people who are crashing: does it seem to happen no matter what you click on? Or are there specific maps only that cause the problem? It might be very helpful if someone who can reproduce the problem gave detailed instructions or a screencast showing the crash.

Posts 13419
Mark Barnes | Forum Activity | Replied: Wed, Mar 31 2010 9:20 AM

Bradley,

I just got the crash with 4.0c beta 1, and the log is attached. (It was exactly the same as the crash in 4.0b whose logs are above.) There's no need for a screencast. All I did was open the resource, click on another map (I think it was 'The Battle of Michmash') and it crashed.

Next time I loaded I used the cursor keys to change map, and there was no crash. And since then I've had not crash at all! (Did moving maps with the cursor keys fix it, I wonder?)

4760.Logos4Crash.txt

Posts 197
Valerie Pobog | Forum Activity | Replied: Wed, Mar 31 2010 1:41 PM

I did what Mark suggested (moving around with the cursor keys) and after that I was able to use the mouse to open the maps. Very strange.

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