logos 5 crashes when opening Bible Sense Lexicon even after latest update

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Posts 25
Anthony Jones | Forum Activity | Replied: Wed, Jan 9 2013 5:28 PM

i tried to do what you said and now i can't even open Logos without it crashing whether or not BSL is open or not. Now I am in serious trouble, because my message is do this Sunday and I can't even open it without it crashing. Needless to say it was a bad suggestion!

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Dave Hooton | Forum Activity | Replied: Wed, Jan 9 2013 5:33 PM

Can you still open to a blank layout (sorry if that is what you were saying you can't do)? Can you work without BSL?

Dave
===

Windows & Android

Posts 25
Anthony Jones | Forum Activity | Replied: Wed, Jan 9 2013 5:35 PM

no i can't even open Logos without Logos crashing. Whether or not BSL is open during a blank layout and then opening a layout or opening BSL while a layout is open. It crashes always. there seems to be some incompatibility with BSL and the other books and tools that are open.

Posts 25
Anthony Jones | Forum Activity | Replied: Wed, Jan 9 2013 5:39 PM

i finally figured out that i just needed to sign into Logos with a blank layout again and then reopen my layout. it is working( without BSL).

Posts 25
Anthony Jones | Forum Activity | Replied: Wed, Jan 9 2013 6:11 PM

i changed my preferred Bible to ESV and it still crashes when i open BSL

Posts 382
Sacrifice | Forum Activity | Replied: Thu, Jan 10 2013 2:31 AM

Which version of BSL are you running? Go to Logos >>> About >>>  and page down and you will see something like this:

 

 

Bible Sense Lexicon

DB:WORD-SENSES

2012-10-30T23:15:38Z

Logos discovered mine is NOT downloading the latest version - appears stuck on this one (and yes we have downloaded the app several times, deleted all the BSL files and reloaded, et. al.)

 

Yours In Christ

Posts 25
Anthony Jones | Forum Activity | Replied: Thu, Jan 10 2013 4:08 AM

i checked and i have the same version you have. what are we to do?

Posts 25
Anthony Jones | Forum Activity | Replied: Thu, Jan 10 2013 4:16 AM

what seems weird is that BSL will open and work fine if nothing else is open(blank layout). It seems this older version doesn't play well with other tools and books.

Posts 382
Sacrifice | Forum Activity | Replied: Thu, Jan 10 2013 6:26 AM

Anthony Jones:

i checked and i have the same version you have. what are we to do?

Contact Tech Support. While they were not able to find out why "on mine" this "old" version remains (note the old version is working on some machines) even though the "new" app was downloaded, etc. they are working on a solution ....  Perhaps Tech Support analyzing "our" files (and the others) can find the common denominator. I know the developers are working on a solution ... 

Are you by providence using a large monitor - I use a 55" Sony TV - just wondering ... if this is the culprit .... 

 

Yours In Christ

Posts 25
Anthony Jones | Forum Activity | Replied: Thu, Jan 10 2013 2:45 PM

no. I am working on a 15" macbook pro retina

Posts 382
Sacrifice | Forum Activity | Replied: Thu, Jan 10 2013 2:55 PM

Ok, well at least wecan eleminate one possibility. Tech support is working on it. .. Please letthem know you are having the problem .... They may be able to repair it quickly  ...then again it may be like mineand take ...well some time....

 

Anthony Jones:

no. I am working on a 15" macbook pro retina

 

Yours In Christ

Posts 25
Anthony Jones | Forum Activity | Replied: Fri, Jan 11 2013 4:04 AM

i contacted Tech Support and they pulled my log files and are investigating. My installation seems to be acting weird. We deleted a couple of books i had open and then BSL opened fine without crashing. then we opened it again without those resources and it crashed. It is not consistent and so it will probably be a challenge. the BSL is a really neat tool and i hope they can iron out the wrinkles so we can start using it. as it was a selling point to getting LOGOS 5

Posts 382
Sacrifice | Forum Activity | Replied: Fri, Jan 11 2013 8:39 AM

Sounds like they did the 'app' same thing with yours as they did with mine. I am sure they will get it ironed out - it is just going to take some time ... but I am contacting them again next week and at least once a week to insure things are followed up on - I as you like desire to use the BSL - but I also have BW (they have it in Mac too), it never crashes, it is faster in the languages, so ....

 

Anthony Jones:

 

 

i contacted Tech Support and they pulled my log files and are investigating. My installation seems to be acting weird. We deleted a couple of books i had open and then BSL opened fine without crashing. then we opened it again without those resources and it crashed. It is not consistent and so it will probably be a challenge. the BSL is a really neat tool and i hope they can iron out the wrinkles so we can start using it. as it was a selling point to getting LOGOS 5

 

Yours In Christ

Posts 25
Anthony Jones | Forum Activity | Replied: Fri, Jan 11 2013 8:22 PM

what is BW?

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Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Jan 12 2013 7:27 AM

L5 Mac 5.0b Beta 2 crashed when opening BSL (Reported in Logos Desktop Beta forum)

7242.Apple Crash Report.rtf

4477.LogosLogs Jack Caviness 20130112-102336.gz

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