Proclaim for Mac will not Upload any video format

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This post has 7 Replies | 1 Follower

Posts 10
Anthony Holt | Forum Activity | Posted: Tue, Jan 15 2013 11:35 AM

I am using Proclaim on my mac and have used videos in our presentations several times.  The file size is not over the limit and I have tried several formats (mp4, mov, wmv, avi) and the uploading feature stays at 0% for hours.  I have checked the permissions on the video and it is open to everyone R+W.  This is an issue that started last week when a video stopped at 97% mid upload and never continued.  Is anyone else experiencing this issue?

Posts 646
Ann Boyles | Forum Activity | Replied: Tue, Jan 15 2013 1:18 PM

Anthony, could you please post your logs? You can find instructions on how to locate and attach them here: http://community.logos.com/forums/t/39446.aspx

Posts 10
Anthony Holt | Forum Activity | Replied: Tue, Jan 15 2013 1:52 PM

Sure, sorry I forgot to before.  Thanks!

43802.Proclaim.log

 

1385.ProclaimError.log

Posts 10
Anthony Holt | Forum Activity | Replied: Fri, Jan 18 2013 11:35 AM

Just to confirm, were you able to download the log files that I attached?  Thanks!

Posts 646
Ann Boyles | Forum Activity | Replied: Fri, Jan 18 2013 11:49 AM

Anthony, I have followed up with you via email.

Posts 10
Anthony Holt | Forum Activity | Replied: Fri, Jan 18 2013 11:54 AM

Thanks!  I replied to your e-mail with the requested zip file.  If it did not send correctly just let me know and I will try again.  

Posts 10
Anthony Holt | Forum Activity | Replied: Mon, Jan 21 2013 11:20 AM

Ann,

Will you post to this forum when you have any new information or will you send me an e-mail?  Thanks!

 

Anthony Holt

Posts 646
Ann Boyles | Forum Activity | Replied: Mon, Jan 21 2013 1:12 PM

I will send you an email, Anthony.

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