5.0b Beta 3 CRASH when openign BSL—Still

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Tonya J Ross | Forum Activity | Replied: Fri, Jan 18 2013 11:37 AM

I've put my response in this thread: http://community.logos.com/forums/t/64639.aspx

But I will add links to both in the case, as well as both sets of your logs.  Thank you for posting them again (it is a slight different error message, so that may prove to be helpful)!

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Jack Caviness | Forum Activity | Replied: Fri, Jan 18 2013 1:18 PM

Tonya J Ross:
(it is a slight different error message, so that may prove to be helpful)!

Do you need more logs? They will be easy to obtain as opening BSL is 100% sure to crash L5.

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Martin Potter | Forum Activity | Replied: Fri, Jan 18 2013 5:30 PM

If you open to a blank layout and then open the BSL, does it still crash? If it does, can you please post logs?

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Jack Caviness | Forum Activity | Replied: Sat, Jan 19 2013 2:21 PM

Martin Potter:
If you open to a blank layout and then open the BSL

Closed all (Cmd-Opt-W), then opened BSL without incident. However, I cannot see it being a useful feature with this configuration.

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Martin Potter | Forum Activity | Replied: Sun, Jan 20 2013 4:11 PM

Jack Caviness:
However, I cannot see it being a useful feature with this configuration.

I would agree that the feature is not very useful without other tabs and windows open. Like similar requests to open to a blank layout, then only open the problematic feature, it helps us to narrow down where/what the problem might be without having access to your computer. I appreciate that you are willing to assist, now and in the past, in narrowing down the problem when we have made these types of requests.

When opening the BSL and it crashes, is that the first time you have opened the BSL since starting Logos?

Can you try the following:

1) Open to a blank layout

2) Open the BSL

3) Close the BSL

4) Load a layout that normally crashes when opening the BSL

5) Try opening the BSL again

If Logos still crashes with the above steps, can you please post your logs from when attempting the above steps?

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Jack Caviness | Forum Activity | Replied: Mon, Jan 21 2013 3:36 AM

Martin Potter:
Can you try the following:

Under that scenario, BSL opened without incident.

Posts 1432
Tonya J Ross | Forum Activity | Replied: Mon, Jan 28 2013 11:38 AM

The issue reported in this thread is likely related to the 'Too many open files' crash we have been seeing, which should be fixed in 5.0b RC1.  If you see this issue again after updating to that build please let us know by creating a new thread.  Thanks

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Jack Caviness | Forum Activity | Replied: Tue, Jan 29 2013 3:31 AM

Tonya J Ross:
The issue reported in this thread is likely related to the 'Too many open files' crash we have been seeing, which should be fixed in 5.0b RC1.

Opened my most complex layout and then selected BSL from the Tools menu. It opened without incident. Thank you, Logos, for that fix Geeked

Posts 41
Rick King | Forum Activity | Replied: Sun, Feb 3 2013 1:24 AM

So aside from shutting everything down I can't make this work.  Worthless.  It's one thing after another with this program.  I either can never find anything in this massive library I have or this thing crashes.  I guess I just wasted over 6000 dollars.  I give up. 

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Jack Caviness | Forum Activity | Replied: Sun, Feb 3 2013 3:06 AM

Rick King:
So aside from shutting everything down I can't make this work.  Worthless.

Did you not read the two posts immediately preceding yours? This bug has been fixed.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Feb 3 2013 6:28 PM

Rick King:

So aside from shutting everything down I can't make this work.  Worthless.  It's one thing after another with this program.  I either can never find anything in this massive library I have or this thing crashes.  I guess I just wasted over 6000 dollars.  I give up. 

Appreciate frustration.  For searching, wiki has => http://wiki.logos.com/Getting_Started_with_Logos#Search with many search tips.

If cannot find anything, could start a new post and share search desire.

For crashes, am curious about Logos 5 version ? also curious about Logos diagnostic log files and steps to repeat crashes.  Without files, humanly have no idea what is crashing.  With steps, can try to replicate crash.

Keep Smiling Smile

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