Force quit on mac every time

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Posts 16
Daniel Miller | Forum Activity | Posted: Tue, Mar 5 2013 11:19 AM

If i leave logos 5 open overnight it will not close properly.  I also think it happens even after my macbook goes into sleep mode.  I do leave it running for several reasons but (for example) in order to return to the "home" screen with the updated "USAtoday" front page I have "force close" the program on my macbook.  Any suggestions?  Thanks and you guys and gals are great!!

Dan

Posts 10733
Forum MVP
Jack Caviness | Forum Activity | Replied: Tue, Mar 5 2013 11:27 AM

Daniel Miller:
Any suggestions?

Logs will be necessary for the technically inclined to diagnose the problem.

The most convenient way to enable logging is to use the Applescript LogosLogging by KS4J. (Restart of Logos needed after enabling)

Then use Logos Log Scribe to create an archive of the logs on your desktop.

Use the paperclip on the message prep window to attach.

NOTE: You will need to activate Logos Log Scribe prior to restarting Logos, and restart overwrites previous logs.

If you need further information, let us know.

Posts 16
Daniel Miller | Forum Activity | Replied: Tue, Mar 5 2013 11:42 AM

for some reason my macbook said I can't start that program "Logoslogging"   stated security reasons.  I 

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Forum MVP
Jack Caviness | Forum Activity | Replied: Tue, Mar 5 2013 11:49 AM

Daniel Miller:
for some reason my macbook said I can't start that program "Logoslogging"   stated security reasons.

Haven't seen that one before. Perhaps KS4J will visit this thread. It is his AppleScript, so he may know what has gone wrong.

In the interim, you might consult How to Report Bugs in Logos 4 Mac in the Wiki for more conventional instructions.

Personally, I do not normally leave L5 running overnight, and have not seen this problem.

Posts 3171
LogosEmployee
Thomas Ball | Forum Activity | Replied: Tue, Mar 5 2013 12:42 PM

Hi Daniel,

I'm sorry for the trouble. Our official logging method, though not as easy as the applescript you were linked to, does the job. Please follow the instructions here: www.logos.com/support/logos5/mac/logging

 

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Mar 5 2013 8:06 PM

Daniel Miller:

for some reason my macbook said I can't start that program "Logoslogging"   stated security reasons.  I 

Applescript application is unsigned so if want to use it, need to let OS X GateKeeper allow execution.  Reply => http://community.logos.com/forums/p/61302/434641.aspx#434641 mentions control + click on Applescript, then open.

Keep Smiling Smile

Posts 16
Daniel Miller | Forum Activity | Replied: Tue, Mar 5 2013 9:37 PM

I think I finally set up the "Logoslogging" now what?  The delay was my fault sorry.

Posts 10733
Forum MVP
Jack Caviness | Forum Activity | Replied: Wed, Mar 6 2013 2:51 AM

Daniel Miller:

I think I finally set up the "Logoslogging" now what?  The delay was my fault sorry.

Next time you need to force quit, collect the logs in an archive and post them to this thread. As I mentioned earlier, Logos Log Scribe will create an archive of the logs on your desktop.

Posts 16
Daniel Miller | Forum Activity | Replied: Wed, Mar 6 2013 7:27 AM

OK  im am forced to force quit again this am.  but i'm not sure how to collect the logs.  thank you for your paitence. 

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Wed, Mar 6 2013 9:05 AM

Hello Daniel,

Would it be possible to give us a call? You can get to support at 1(800)875-6467, 6:00am-5:00pm Pacifc, M-F. We should be able to capture those logs for you if you're having trouble.

Note: It is important that we do not re-open Logos before the logs are collected. Please avoid this if possible.

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

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