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Posts 92
Daniel M | Forum Activity | Posted: Thu, Mar 21 2013 5:00 PM

Hi, I reacted to this thread (http://community.logos.com/forums/t/67230.aspx) to say that the new app version 2.3.8 (2.3.9 in the meantime) hasn't solved the problem for me, but didn't get any response (few days ago now), so I thought I'd open a new thread to see if I'm the only one still having this problem.

I have a Nexus 7 with Android 4.2.2 with the Logos Bible app. I added some inductive highlights to the NLT, but they do not sync to my W7 L5 desktop version. In the desktop version it gives an error with syncing, saying: An error occured during synchronization.

When I place a highlight in the desktop L5 version it is not synced to the Android app either. Could you please help me out? Thanks a lot!

Daniel

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Mar 22 2013 11:31 AM

Daniel Malschaert:

Hi, I reacted to this thread (http://community.logos.com/forums/t/67230.aspx) to say that the new app version 2.3.8 (2.3.9 in the meantime) hasn't solved the problem for me, but didn't get any response (few days ago now), so I thought I'd open a new thread to see if I'm the only one still having this problem.

I have a Nexus 7 with Android 4.2.2 with the Logos Bible app. I added some inductive highlights to the NLT, but they do not sync to my W7 L5 desktop version. In the desktop version it gives an error with syncing, saying: An error occured during synchronization.

When I place a highlight in the desktop L5 version it is not synced to the Android app either. Could you please help me out? Thanks a lot!

Daniel

Hi Daniel,

Could you please send us your Logos logs?  For Desktop logs please see http://www.logos.com/support/Logos4/Windows/Logging for instructions.  To send us your Nexus 7 logs please start Logos and let it settle for a minute or two, then simultaneously press Power + Volume Up + Volume down.  After waiting a moment a chooser menu should appear and you can select the Email/Gmail option to send us log data.

Posts 92
Daniel M | Forum Activity | Replied: Fri, Mar 22 2013 4:13 PM

Hi Kevin, thanks for your reply! Here are my desktop logs for a start. 3644.Logos Log Files.zip

Pressing the Power+Volume Up+Volume down button simultaneously on my nexus 7 doesn't seem to work, the volume button is one rocker button, it doesn't seem possible to press both the volume up and down at the same time, I've tried it a number of times but every time I try the tablet restarts. Is there another option to get to the chooser menu?

Thanks a lot for your help!

Daniel

Posts 92
Daniel M | Forum Activity | Replied: Fri, Mar 22 2013 4:21 PM

I do have a file manager installed, could I find the log file somewhere in a folder? Thanks, Daniel

Posts 92
Daniel M | Forum Activity | Replied: Fri, Mar 29 2013 4:45 AM

Hi, it's been a week now, any progress on this?

Thanks, Daniel

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Apr 1 2013 11:16 AM

Daniel Malschaert:

Hi, it's been a week now, any progress on this?

Thanks, Daniel

Hi Daniel, Sorry for the delay in getting back with you.  I've written up a case and sent it to our development department.  This issue hasn't been reported elsewhere so it might be something specific to your account.  I'll let you know what I find out.
Posts 92
Daniel M | Forum Activity | Replied: Mon, Apr 1 2013 1:15 PM

Thank you Kevin! Should I still try to send my Nexus 7 logs? Is there another way of sending the logs without using the buttons?

Thanks again for your help!

Daniel

Posts 92
Daniel M | Forum Activity | Replied: Tue, Apr 9 2013 2:38 AM

Hi Kevin, sorry to keep bothering you, I fully appreciate the fact that you get a lot of messages a day, but is there any progress in my case? Every time I am highlighting things on my Nexus 7 I am wondering if it is worth it, if I might loose it all. I would appreciate an update even when you can't give me a solution yet.

I also asked if I need to send my Nexus 7 logs and if there is another way to do it...

Thanks and God bless,

Daniel

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Apr 9 2013 9:28 AM

Daniel Malschaert:
Every time I am highlighting things on my Nexus 7 I am wondering if it is worth it, if I might loose it all.

Hi Daniel,

If you go to http://documents.logos.com and login with your Logos email and password, you can check whether your Notes and Highlights are syncing properly to our servers.  If the highlights you create on your Nexus 7 appear there, this probably isn't an Android issue but a Logos Desktop one.  Can you check to see whether your Nexus 7 notes appear on http://documents.logos.com ?

Posts 92
Daniel M | Forum Activity | Replied: Tue, Apr 9 2013 10:07 AM

Hi Kevin, thanks for your reply! Yes, all my highlights and notes are on documents.logos.com, up to today. That's good to know! Do you think it will be difficult to solve the Logos Desktop problem?

Thanks!

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Apr 9 2013 10:27 AM

Daniel Malschaert:

Hi Kevin, thanks for your reply! Yes, all my highlights and notes are on documents.logos.com, up to today. That's good to know! Do you think it will be difficult to solve the Logos Desktop problem?

Thanks!

I just made our developer team aware of your issue and they're working on a code fix to prevent this from happening in the future.  If you send me your Notes.db file located under Documents/Documents/Notes we can probably fix your particular issue.  Please compress it with zip (or similar) and send it to kevin dot byford at logos dot com.

Posts 1753
JoshInRI | Forum Activity | Replied: Mon, Apr 29 2013 8:15 AM

I deleted and reinstalled the application...suddenly things work better (for now).

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Apr 29 2013 9:19 AM

Joshua Lieder:

I deleted and reinstalled the application...suddenly things work better (for now).

Hi Joshua, If you had let us know that you too were experiencing the issue we might have been able to solve it sooner, and also learned more about the cause.  A fresh install is always the last result because it hides what otherwise might have been found.  Please let us know next time.!  Thanks.
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