Nelson's Teaching Outlines of the Bible crash

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This post has 18 Replies | 0 Followers

Posts 47
SamK | Forum Activity | Posted: Thu, May 9 2013 12:55 PM

When every I try to open  Thomas Nelson's "Teaching Outlines of the Bible" Logos 5 crashes.

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JT (alabama24) | Forum Activity | Replied: Thu, May 9 2013 1:01 PM

Please enable logging, start logos, allow it to crash, and upload the logs to the forum using the paperclip icon. You can find instructions by following the appropriate link in my signature line.

macOS, iOS & iPadOS | Logs |  Install

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NB.Mick | Forum Activity | Replied: Thu, May 9 2013 1:04 PM

Logos will produce a crash log. Even better would be if you started Logos by holding the Ctrl key down - this invokes a full diagnistic log. Then try to open the resource and after the crash (before restarting Logos) collect the logs and post them here.

See http://www.logos.com/support/logos5/windows/logging for details

Running Logos 9 latest (beta) version on Win 10

Posts 47
SamK | Forum Activity | Replied: Thu, May 9 2013 10:03 PM

7128.Logos Log Files.zip

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Dave Hooton | Forum Activity | Replied: Fri, May 10 2013 12:36 AM

You need to re-index your resources and this will take a few hours.

First delete the folder C:\Users\PSam\AppData\Local\Logos4\Data\0mkj4tob.lrj\LibraryIndex and then restart Logos.

Dave
===

Windows 10 & Android 8

Posts 47
SamK | Forum Activity | Replied: Sun, May 12 2013 4:42 PM

That didn't work, though it was helpful to find out what path was being followed. 

Do you have any other ideas?

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, May 12 2013 5:31 PM

SamK:
Do you have any other ideas?

Please post a new set of Logos diagnostic log files.

Apologies: unable to replicate crash in Nelson's Teaching Outlines of the Bible.

Keep Smiling Smile

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JT (alabama24) | Forum Activity | Replied: Sun, May 12 2013 5:33 PM

Could the resource itself be corrupt? What about hiding the resource, then unhiding it so it downloads again... 

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Dave Hooton | Forum Activity | Replied: Sun, May 12 2013 11:29 PM

SamK:

That didn't work, though it was helpful to find out what path was being followed. 

Do you have any other ideas?

there was definitely a problem with the Library Index so we now need to see the full logs i.e. logos.log and logosindexer.log. Start Logos with Ctrl key held and upload the logs before you restart Logos.

Dave
===

Windows 10 & Android 8

Posts 47
SamK | Forum Activity | Replied: Mon, May 13 2013 6:17 AM

Here is the latest log.

4403.Logos Log Files.zip

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JT (alabama24) | Forum Activity | Replied: Mon, May 13 2013 6:26 AM

SamK:
Here is the latest log.

Unless I am misunderstanding… these aren't new logs, but really old ones.

macOS, iOS & iPadOS | Logs |  Install

Posts 47
SamK | Forum Activity | Replied: Mon, May 13 2013 7:33 AM

These are ones I did this morning.  The log before this one was of a wrong path.

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LogosEmployee
Mike | Forum Activity | Replied: Mon, May 13 2013 10:22 AM

Hello SamK,

Your logs are not recording fresh information for some reason. Please delete all content in the Logos Log Files folder, then re-log the error. This should give us a fresh log with current data on the crash.

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 47
SamK | Forum Activity | Replied: Tue, May 14 2013 9:51 PM

Here is what I have after clearing out the Logos Log Files.

2526.Logos Log Files.zip

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Dave Hooton | Forum Activity | Replied: Tue, May 14 2013 11:31 PM

SamK:
Here is what I have after clearing out the Logos Log Files.

Try hiding the resource, and then unhide it -->  http://wiki.logos.com/Hiding_Books

Dave
===

Windows 10 & Android 8

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JT (alabama24) | Forum Activity | Replied: Wed, May 15 2013 5:00 AM

Dave Hooton:
Try hiding the resource, and then unhide it -->

Hmm…. Stick out tongue

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Dave Hooton | Forum Activity | Replied: Wed, May 15 2013 6:00 AM

alabama24:
Hmm…. Stick out tongue

Just following the logsSmile

Dave
===

Windows 10 & Android 8

Posts 47
SamK | Forum Activity | Replied: Wed, May 15 2013 6:14 AM

That seems to have done the job.  I had to wait quite a while for the program to recognize the book when I restored it, but it did open.

Thanks for your help!  Have a great day.

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JT (alabama24) | Forum Activity | Replied: Wed, May 15 2013 6:49 AM

SamK:
That seems to have done the job.

Glad you have it working!

Dave Hooton:
Just following the logs

Just teasing you. You are the master, I am but the lowly padawan.Smile

macOS, iOS & iPadOS | Logs |  Install

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