Cannot link to CCLI Song Select

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This post has 11 Replies | 3 Followers

Posts 2
Phil Luzod | Forum Activity | Posted: Sat, May 11 2013 8:34 AM

Hello,

I am in the process of setting up another user on Proclaim. We also have CCLI Song Select.

When trying to link our CCLI Select account, after clicking "Enter Info," we get the following message:

"Failure retrieving Song Select request token, please try again later."

I have also tried the same on my account/computer and I get the same message. Has anyone else experienced this issue? If so, how do we resolve it?

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Sat, May 11 2013 9:13 AM

Try signing into http://mobile.songselect.com/. If you cannot sign into there you'll know it's your SongSelect account. 

Otherwise, do you have a synchronization error icon in the main application window?

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 2
Phil Luzod | Forum Activity | Replied: Sat, May 11 2013 9:23 AM

Thanks for the reply Hunter. I am able to sign-in to http://mobile.songselect.com/ using my credentials without any issues.

Also, I did not have any synchronization errors in the main application window.

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Sat, May 11 2013 9:44 AM

It looks like we're having some trouble communicating with CCLI . The server certificate for their API has expired, so Proclaim can’t get through. We are working to get it resolved ASAP. 

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 194
Allen Petersen | Forum Activity | Replied: Sat, May 11 2013 1:20 PM

CCLI has corrected the server configuration and Song Select integration is working again in Proclaim.

-allen 

Posts 1
Matt | Forum Activity | Replied: Sun, May 11 2014 9:35 AM

Problem is still occurring with mine.  Please advise when corrected.

Thx

Posts 1232
Spencer McKimson | Forum Activity | Replied: Sun, May 11 2014 10:26 AM

If you can reproduce this issue, could you please post the logs right afterwards? This will help me further troubleshoot.

Posts 13
Nathan Riley | Forum Activity | Replied: Wed, Sep 24 2014 7:45 AM

I am still having the issue. 

attached are my logs. 

Posts 13
Posts 1232
Spencer McKimson | Forum Activity | Replied: Thu, Sep 25 2014 9:58 AM

Thanks for the logs. I looked at them and it seems that Proclaim is failing getting the right credentials from SongSelect. Are you able to sign into the SongSelect website?

Posts 2
Nathan Riley | Forum Activity | Replied: Fri, Sep 26 2014 7:01 AM

It works perfectly fine.  I tried logging into a different computer and it works.  Seems like there is an application that is blocking SongSelect on this computer.  Is there any way to see what application is blocking?

Posts 1232
Spencer McKimson | Forum Activity | Replied: Fri, Sep 26 2014 9:36 AM

Are you running any anti virus or firewall software? That might be interfering with the login process. You can also call customer service at 800-875-6467 and they should be able to troubleshoot further.

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