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Posts 8
Projection Team | Forum Activity | Posted: Sun, Jun 23 2013 9:37 AM

Hi folks, this latest update has caused us all kinds of problems this morning:

After editing and setting up our service (never shut down proclaim) when we went on-air, there were several slides _MISSING_ even though they were in the edit view. Specifically, we had several songs that were missing the chorus slides (the slide placeholder was there, but kind of a light gray) or parts of verses. We had to close and re-open proclaim in the middle of a song.

When going on air, we had no keyboard control of the current song. No left/right arrows, no verse/chorus shortcuts. We had to click the horizontal bar of slides before we had control again.

I had to go back into edit mode because the keyword "Pre Chorus 1" was not working anymore

When double-clicking the verse/chorus we wanted to start with, it started from the first slide of the song instead.

When double-clicking on the song in order of service, it *didn't* start on the first slide of the song. 

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Tue, Jun 25 2013 9:01 AM

Sorry to hear about the issues you experienced. Were you using Mac or Windows?

Posts 13
Joshua Newman | Forum Activity | Replied: Tue, Jun 25 2013 7:21 PM

Windows.

Posts 8
Projection Team | Forum Activity | Replied: Sun, Jun 30 2013 9:41 AM

So it happened again this morning. (See screenshot) There were blank slides when we tried to go on air. We had to completely close proclaim and re-open it to get it to work.

Additionally, we purchased several motion backgrounds and tried to use them (http://www.worshiphousemedia.com/index.cfm?event=products.detail&type=countdowns&id=39318&name=A-Prayer-For-Our-Nation-Service-Pack), the only time they actually worked instead of showing a still was when we set it to the background of a "content" slide. _None_ of the songs actually played the motion background.

I've also attached the logs.

1273.Proclaim.log

6036.ProclaimError.log


 

Posts 178
Travis Perna | Forum Activity | Replied: Mon, Jul 8 2013 12:43 PM

Projection Team,

I sent you an email to follow up on this issue.

Posts 21
Christina Moyer | Forum Activity | Replied: Mon, Jul 8 2013 3:41 PM

We are having the same issue and I have reported it twice, but haven't heard from anyone.  Can you please email us as well.

Thank you,

Christina Moyer

Posts 178
Travis Perna | Forum Activity | Replied: Fri, Jul 12 2013 3:39 PM

We published an update today to fix this bug. There should be no more grey/blank slides. Smile

Posts 13
Joshua Newman | Forum Activity | Replied: Fri, Jul 12 2013 4:56 PM

Thanks Travis!

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