BUG: Line Wrapping - LBS4Mac - 5.1 SR-3 (5.1.0.0979)

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Posts 103
Simon | Forum Activity | Posted: Tue, Aug 13 2013 7:00 PM

It would be nice to have this bug resolved some time ......

Posts 103
Simon | Forum Activity | Replied: Tue, Aug 13 2013 7:02 PM

And what is a reasonable time frame for bug resolution, 6 months, 1 year, 2 years, or more......?

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JT (alabama24) | Forum Activity | Replied: Tue, Aug 13 2013 8:07 PM

I forget... Is this a personal book? Is it a custom highlighting pallet? 

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Posts 103
Simon | Forum Activity | Replied: Tue, Aug 13 2013 11:35 PM

Custom highlighting palette.

Posts 103
Simon | Forum Activity | Replied: Tue, Aug 13 2013 11:49 PM

Here is another example I cooked up in 5 minutes with a random book selected and a completely new custom palette which has one style. This style has an image set to lead the text being highlighted with this style. The image has been selected from the default image pulldown list under edit style options.

As you can see from the test case below this generates a number of text / line formatting errors. Line wrapping, hyphenation etc.

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JT (alabama24) | Forum Activity | Replied: Wed, Aug 14 2013 5:08 AM
  1. Has Logos ever acknowledged your bug?  If so, was it clarified between you and them that the issue is with custom pallets with images?
  2. I know that the most important bug to be fixed is the one I am experiencing which is BUGGING me. Stick out tongue As for your question about reasonable time to fix a bug... And this is just my answer... It depends upon the severeness of the issue, how complicated the fix will take, and how many users are effected. I have no idea the answers to those questions, but I don't see many posts about the issue, which might indicate that your issue is more isolated. I don't use custom pallets with images, so I have never personally come across this issue. It would be helpful if some other users who use this feature could chime in... Perhaps we could figure out if the issue is common to the feature, or perhaps there is a problem with your image files, file format, etc.

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Posts 103
Simon | Forum Activity | Replied: Wed, Aug 14 2013 8:06 AM

Clarification: the images I refer to in my example are the default Logos images supplied under "right click on a style" Edit ➤Image.

In any case custom or default images make no difference. The result is the same. The formatting errors also occur when leading label text is added to a style with ➤Label Text. See example below (the three arrowed images are from the default Logos image set, the Dove is a custom image).

How to recreate the error:

Edit a highlighting style. Open ➤Image and add any default Logos image to the style. Then highlight text with this style near the right end of any line of text or just resize the window width slowly for the line wrapping errors to appear.

Posts 103
Simon | Forum Activity | Replied: Wed, Aug 14 2013 9:27 AM

This bug has been reported to Logos in a live hookup with them almost a year ago. In the ensuing discussion the person on the other end of the hookup admitted Logos had been aware of the "problem" for "quite some time".

Personally I am more a shade of "disappointed." There have been genuine "improvements" in Logos4Mac. Stability has improved from a almost every session scenario to a maybe once a week crash. But there are still instances of detached pull-down menus and the application is, in my opinion, hopelessly slow. Screen updates and populating some menu lists can have me looking for the coffee cup and highlighting text is still...  well you get the picture.

==on=the=side==

Some one once said bug fixing was not a priority for Logos. This smacks of someone out of touch with the industry but it does seem as though there have been improvements in this regard. Maybe the message is getting through because from personal experience as a programmer many eons ago, bugs and bug fixing make or break companies. Ask anyone who has published apps in the iTunes Store. Buggy apps are avoided like the plague. A close second in the plague category would be useability (attention to detail, consistency, smooth work flows and or smarts which help to reduce the number of steps required in repeated work flows etc.) / speed of execution.

How would you rate Logos4 Mac/Windows on a scale of 1-5 in these two areas alone?

For me, 3 (up from 0.5, 12 months ago) & 1.5 (up from 1, 12 months ago).

It's not rocket science; stable usable apps garner stable reliable customers.

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JT (alabama24) | Forum Activity | Replied: Wed, Aug 14 2013 10:35 AM

SMack:
This bug has been reported to Logos in a live hookup with them almost a year ago. In the ensuing discussion the person on the other end of the hookup admitted Logos had been aware of the "problem" for "quite some time".

Ugh. Tongue Tied

SMack:
How would you rate Logos4 Mac/Windows on a scale of 1-5 in these two areas alone?

I think how someone would rate Logos attentiveness to "fixing bugs" would depend upon what "bugs" them most, and what bug fixes they notice being fixed. I am a beta tester for the iOS apps and have generally seen things fixed very quickly. Most of the things that I want "fixed" aren't bugs, but things that aren't designed how I think they should be. And THAT bugs me. Stick out tongue

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Posts 103
Simon | Forum Activity | Replied: Wed, Aug 14 2013 6:11 PM

Yeah design & aesthetics are not the same as stability but they often go hand-in-hand. I.e. Well designed product = good stability. Roll Eyes

Posts 103
Simon | Forum Activity | Replied: Wed, Aug 14 2013 6:28 PM

alabama24:

I think how someone would rate Logos attentiveness to "fixing bugs" would depend upon what "bugs" them most, and what bug fixes they notice being fixed. I am a beta tester for the iOS apps and have generally seen things fixed very quickly. Most of the things that I want "fixed" aren't bugs, but things that aren't designed how I think they should be. And THAT bugs me. Stick out tongue

Things aren't always so subjective. Ok in my case the "bug" is not a show stopper. On the other hand the fact that Logos4Mac still crashes with monotonous, but thankfully decreasing, regularity is not a good sign of a well designed product. Wink

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