Update error

Logos Bible Software 5.1a Beta 2 (5.1.1.0578)

Every time I start Logos I get an "Update is ready to be installed" notice - when I run the update it appears to update but then comes up with a "Logos 5 Prerequisites is already installed" and closes down.

If I say don't install the update Logos loads and operates as normal -- and installs all resource updates etc.
Any suggestions of how to stop this update continually appearing?

Many thanks,

Graeme.

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JT (alabama24)

Logos Bible Software 5.1a Beta 2 (5.1.1.0578)

Your software is considerably out of date (to be on beta channel). I would download the new engine directly. You can get a link from this thread: http://community.logos.com/forums/t/74446.aspx

GLR

https://community.logos.com/discussion/comment/520091#Comment_520091

Thank you Alabama,

I have tried this in response to your reply -- unfortunately I come up with the same error -- downloaded from the link - installed and then the same "Logos Prerequisites is already installed" -- shuts down.
I imagine that this is why I am so far behind in the beta program - I am unable to install the updates.

I am tempted to uninstall Logos but am reluctant to have to download all the resources again.

Do appreciate your very quick response though!

JT (alabama24)

https://community.logos.com/discussion/comment/520110#Comment_520110

Are you running on windows or Mac? What OS? I wonder if this is a permissions issue...

Rich DeRuiter

https://community.logos.com/discussion/comment/520110#Comment_520110

You could try this:

Navigate in Windows Control Panel to "Programs and Features" then find "Logos 5 Prerequisites" and "Logos Bible Software." Right click on them and choose "Repair."

If that doesn't work (and it may require a restart of your computer), please enable diagnostic logging: http://wiki.logos.com/Diagnostic_Logging

Then post your logs: http://wiki.logos.com/Uploading_Logs

JT (alabama24)

https://community.logos.com/discussion/comment/520203#Comment_520203

Thanks Richard. My tech help went out the windows... [;)]

GLR

https://community.logos.com/discussion/comment/520203#Comment_520203

Issue resolved!!!

Thank you Richard and Alabama -- I truly appreciate the quick response and help -- and forgive me for not posting more detail about OS etc.
Richard I went to control panel and found 2 Logos Prerequisites installed - so I deleted both and restarted Logos 5 - it then installed and updated to the latest beta version.

Everything is now working wonderfully!

Thank you again for your help!!

JT (alabama24)

https://community.logos.com/discussion/comment/520243#Comment_520243

Glad Richard's help got you up and running! [:)]

Rich DeRuiter

https://community.logos.com/discussion/comment/520243#Comment_520243

Issue resolved!!! Thank you Richard and Alabama -- I truly appreciate the quick response and help -- and forgive me for not posting more detail about OS etc. Richard I went to control panel and found 2 Logos Prerequisites installed - so I deleted both and restarted Logos 5 - it then installed and updated to the latest beta version. Everything is now working wonderfully! Thank you again for your help!!

Glad you got it figured out!