Problem with opening Logos5 and updates

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This post has 7 Replies | 2 Followers

Posts 56
Dr. Mark C. Spellman | Forum Activity | Posted: Tue, Sep 17 2013 10:42 AM

When opening Logos5, I get a dialogue box indicating there is an update.  When I try to update these are the screenshots of the error messages I am receiving.

http://screencast.com/t/auqxzguWk

http://screencast.com/t/A6v2l0UuP2C

http://screencast.com/t/bJM1OXCH

http://screencast.com/t/lw0LGVajh

Hope this helps!

Mark

Posts 24935
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Sep 17 2013 4:46 PM

The logs indicate that Prerequisites is already installed.

Try repairing Logos 5 Prerequisites in Control Panel >> Programs and Features (right click the program name and select Repair). Otherwise try uninstalling Prerequisites and re-run the installation.

Dave
===

Windows & Android

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Thu, Sep 19 2013 10:17 AM

Ok, tried and this is what happened....

http://screencast.com/t/CQyOQ2iT0y7

http://screencast.com/t/P7lTI8SBPY

Now what?

Mark

Posts 24935
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Sep 19 2013 2:45 PM

There is a similar problem in this thread. If the suggestions to Steve's problem do not work then contact Logos support.

Dave
===

Windows & Android

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Sep 24 2013 6:47 AM

I uninstalled logos5 and reinstalled, but am having the same problem.  After opening logos5, I get the same messages. There is a logos4 folder on the computer, but when I try to uninstall it from the control panel, I am told that it cannot be done.  When I try to update from within the program (logos5) I am told that the program is up-to-date.

Help!

Posts 407
Ray from Faithlife | Forum Activity | Replied: Tue, Sep 24 2013 8:51 AM

Rev. Mark C Spellman:

I uninstalled logos5 and reinstalled, but am having the same problem.  After opening logos5, I get the same messages. There is a logos4 folder on the computer, but when I try to uninstall it from the control panel, I am told that it cannot be done.  When I try to update from within the program (logos5) I am told that the program is up-to-date.

Help!

I'm sorry you're having trouble. I've passed this thread along to our Customer Service team. Someone will reach out to help you troubleshoot very soon.

RD3

Logos Marketing | ray.deck@logos.com

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Tue, Sep 24 2013 9:34 AM

Hello Mark,

I apologize for the difficulty you're having. It looks like something has corrupted some of our installation keys. We should be able to clean that up by following the steps in this article:

https://www.logos.com/support/logos5/windows/quick-reinstall

If that does not resolve the issue, please give us a call and we'll be glad to look into it further.

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Wed, Sep 25 2013 8:46 AM

OK - did as instructed in link above and all seems to be going well so far. 

Thanks for the help, Mike!

M

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