Repeatable Crash: Accessing Mobile Favourites on Logos 5.2 SR 4 WIN

Hello!

When I open the favourites bar and click on the Mobile Favourites set, it should expand so that I can see the favourites. (There are three favourites accessible through my android devices).

Instead, the Logos 5.2 hangs momentarily and then crashes.

I have attached logs.

0272.LogosError.log 6204.LogosCrash.txt

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Dave Hooton

The log states "key does not constitue a valid GuideKey". Which suggests a corrupt key or invalid key being sync'd from Android. It would help if you provided the details of the Guide favourites from your Android device.

EDIT: as a workaround / diagnostic note the keys, delete from Android (confirm deleted from Logos) and then try sync'ing one at a time to see if a particular key is the issue.

Eleanor Emmott

https://community.logos.com/discussion/comment/561299#Comment_561299

The guides are passage guides that I created today.

One is for Acts 10:34, the other Matthew 3:13

I'm not sure how to note the keys.

After deleting both guides, the mobile section opens correctly.

After re-adding the passage guide for Acts 10:34 and opening the section in L5, the program crashes.

07548.LogosCrash.txt

Deleting that guide and adding a different guide (Genesis 1:1) leads to the same crash/error

2553.LogosError.log

3872.LogosCrash.txt

Kevin Byford (Faithlife)

Instead, the Logos 5.2 hangs momentarily and then crashes.

Hi Eleanor,

This is an Android issue - creating a Favorite for either a Passage Guide or a Bible Word Study on Android devices will cause the Desktop to crash. I'll write up a case... If you wish, can you repost this to the Android forum?

Dave Hooton

https://community.logos.com/discussion/comment/561308#Comment_561308

Eleanor,

I was able to reproduce the issue and created a problem report at http://community.logos.com/forums/t/80205.aspx. Please add your details e.g. device, app, version of Android.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/561331#Comment_561331

Instead, the Logos 5.2 hangs momentarily and then crashes.

Hi Eleanor,

This is an Android issue - creating a Favorite for either a Passage Guide or a Bible Word Study on Android devices will cause the Desktop to crash. I'll write up a case... If you wish, can you repost this to the Android forum?

There are two threads about this case - I've written up the issue for both Desktop and Android.

Eleanor Emmott

https://community.logos.com/discussion/comment/562797#Comment_562797

Great, thanks.