Is there a problem with the latest version of L5 hanging while signing in?

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This post has 11 Replies | 2 Followers

Posts 205
Stephen Paynter | Forum Activity | Posted: Thu, Jan 23 2014 3:07 PM

Since the last update, I've had to run L5 "offline", as it hangs otherwise. Does everyone have this problem, or is it only me?

I keep waiting for it to get better by itself .... but if it doesn't, anyone got any advice?

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Jack Caviness | Forum Activity | Replied: Thu, Jan 23 2014 4:51 PM

Stephen Edward Paynter:
anyone got any advice?

We will need logs to give any meaningful advice. See the appropriate link in my signature.

Posts 205
Stephen Paynter | Forum Activity | Replied: Tue, Feb 4 2014 12:13 AM

Jack Caviness:

Stephen Edward Paynter:
anyone got any advice?

We will need logs to give any meaningful advice. See the appropriate link in my signature.

This problem has still not gone away for me - I haven't had my logos online for ages, and there is now a book or two I have purchased and would like to download. In fact, now I am in a real pickle, for I tried uninstalling, and reinstalling Logos, and now even offline, I can't read my books.

I looked at the link you suggested, but it does not seem to apply to me. I can get the "work offline" page, but if I select work online it hangs, and if I don't I can't seem to find this log. Any more suggestions?

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Jack Caviness | Forum Activity | Replied: Tue, Feb 4 2014 3:58 AM

Stephen Edward Paynter:
I looked at the link you suggested, but it does not seem to apply to me.

Why would enabling and posting logs not apply to you? No one can offer you any advice without seeing what the application is doing when it hangs. Even if Logos hangs on startup, the logs will reveal what happened. If you are unwilling to post logs, then your only recourse is to call Technical support, who will also need logs to analyze your situation.

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MJ. Smith | Forum Activity | Replied: Tue, Feb 4 2014 11:29 AM

Stephen Edward Paynter:
and if I don't I can't seem to find this log.

You have to turn logging on in order to get a log. Are you sure you followed the startup instructions correctly?

There are two other potential issues that you should consider:

  • are you sure that you are using the correct login i.e. that the login itself succeeds
  • are you sure that Logos has hung ... it you've not been online for a long period of time, the initial syncing may take a very long time especially since the sync process was upgraded not that long ago

Logs are the only way those of us on the forum can identify the problem. We can't "take over" your machine and watch as tech support can.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 205
Stephen Paynter | Forum Activity | Replied: Tue, Feb 4 2014 11:45 AM

I think I've got the log files now ... I misunderstood where to find them, that's why I thought that the instructions did not apply to me. I assumed Logos was failing before creating any. Thanks to anyone who can help.

87871.Logos Log Files.zip

Posts 205
Stephen Paynter | Forum Activity | Replied: Tue, Feb 4 2014 11:46 AM

MJ. Smith:

Stephen Edward Paynter:
and if I don't I can't seem to find this log.

You have to turn logging on in order to get a log. Are you sure you followed the startup instructions correctly?

There are two other potential issues that you should consider:

  • are you sure that you are using the correct login i.e. that the login itself succeeds
  • are you sure that Logos has hung ... it you've not been online for a long period of time, the initial syncing may take a very long time especially since the sync process was upgraded not that long ago

Logs are the only way those of us on the forum can identify the problem. We can't "take over" your machine and watch as tech support can.

I have checked the login, I've also reset the password. It has run for a long time, but I will try it again. Thank you for the suggestions.

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Dave Hooton | Forum Activity | Replied: Tue, Feb 4 2014 12:03 PM

Stephen Edward Paynter:
I have checked the login, I've also reset the password. It has run for a long time, but I will try it again

The logs indicate that the sign-in is timing out

Dave
===

Windows 10 & Android 8

Posts 205
Stephen Paynter | Forum Activity | Replied: Tue, Feb 4 2014 12:46 PM

Dave Hooton:

Stephen Edward Paynter:
I have checked the login, I've also reset the password. It has run for a long time, but I will try it again

The logs indicate that the sign-in is timing out

That's good, as that is what my problem seems to be ... as shown by the title of this thread. Any ideas what I should do now? (I have uninstalled, and reinstalled L5 - I have reset my password; I have re-typed my email address.)

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Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Feb 4 2014 1:03 PM

You need to check your internet connection and/or Wifi, but it would be best to get online with Logos Tech Support who can diagnose the issue more effectively.

Dave
===

Windows 10 & Android 8

Posts 2089
Randy W. Sims | Forum Activity | Replied: Tue, Feb 4 2014 1:15 PM

One other possibility. I think this is similar to behavior seen a while back when running certain antivirus/firewalls. Notably Norton. If you're running them, you might try temporarily disabling them to see if Logos will start. 

Posts 205
Stephen Paynter | Forum Activity | Replied: Tue, Feb 4 2014 2:55 PM

Randy W. Sims:

One other possibility. I think this is similar to behavior seen a while back when running certain antivirus/firewalls. Notably Norton. If you're running them, you might try temporarily disabling them to see if Logos will start. 

Thank you for this suggestion. I am running Norton 360, and a quick tweek of the firewall for L5, and it is now downloading all my resources again. 9% done, so far. It looks like this might have solved the problem. Thank you, again.

I wonder why it suddenly changed? Oh well ... the mysteries of computers.

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