Proclaim gets stuck when going on air after the service start time

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Posts 44
Joni lum | Forum Activity | Posted: Tue, Feb 11 2014 4:17 PM

I just duplicated the problem.

It is not showing up in my error log as an error.

What happened:

1.  opened proclaim

2. went on air, worked fine, with time scheduled for 10:45.  Everything worked as normal.

3. went off air, changed the time to 9:00, it's now 9:30 ish.  Got the error message.  Clicked on the "x" at the end of the error message, x was unresponsive.  Proclaim was unresponsive, could not close program.  Couldn't do anything, actually, so I closed out using windows task manager.  Rest of computer worked, internet is connected and working, other programs work.  Just proclaim that was unresponsive. 

I was running late both Friday night and Sunday, so I think it's the same problem both days.

Joni

Here is the log entry from the "proclaim" file:

2014-02-11 17:24:06.7221 26 Info WebSyncManager Subscribe.OnComplete - IsResubscribe=False
2014-02-11 17:24:06.7221 26 Info WebSyncManager Subscribe.OnSuccess - IsResubscribe=False, Channel=/onair/20056e1a-c78b-4ab7-8a1f-8d0642d647da/votesChanged
2014-02-11 17:24:06.7221 26 Info WebSyncManager Subscribe.OnComplete - IsResubscribe=False
2014-02-11 17:24:06.7731 26 Info OnAirPresentationWebSyncManager Follower count changed data received: {"clients":[]}
2014-02-11 17:24:06.7731 26 Info OnAirStatusBarViewModel OnAirPresentationWebSyncManagerFollowerCountChanged 0
2014-02-11 17:24:06.7731 26 Info OnAirPresentationWebSyncManager Remote controllers changed data received: {"clients":[]}
2014-02-11 17:24:06.7731 26 Info OnAirStatusBarViewModel OnAirPresentationWebSyncManagerRemoteControllersChanged {}
2014-02-11 17:24:07.2767 1 Info OnAirManager Success: step 3->4 {PresentationId=e6497747-3af1-4666-b55f-9ebe9de783a1, PresentationRevision=11833677, ServiceItem={Id=1a8e6236-f57e-4e08-8b67-9b072cf1eabc}, SlideIndex=0, QuickScreen=None, VideoState=None}

Posts 1232
Spencer McKimson | Forum Activity | Replied: Thu, Feb 13 2014 9:44 AM

Followed up w/ offline.

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