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This post has 60 Replies | 9 Followers

Posts 13
Tony Feliciano | Forum Activity | Replied: Tue, Dec 29 2009 8:45 AM

No books here either!  Since the update.

Agree with the comments re. the benefit of not having to have internet access for access to books/content.

The iPHone app is great BUT SLOW because of its need to access the net content.  Makes Olive Tree software esp. attractive because it is so much faster.

Posts 320
John Bowling | Forum Activity | Replied: Tue, Dec 29 2009 8:48 AM

I had the same problem earlier. But now everything is working fine. Those of you who were having problems may want to check again now (or in the next few) to see if it is fixed.

perspectivelyspeaking.wordpress.com

Posts 92
Felipe Chamy | Forum Activity | Replied: Tue, Dec 29 2009 8:52 AM

it looks like it does... trying out just now.

Posts 26
Jason Fletcher | Forum Activity | Replied: Tue, Dec 29 2009 8:58 AM

I ran the app again around 10am (EST) - my library loaded just fine and was able to download the ESV and successfully run it in offline mode.

Posts 405
Amy Leung | Forum Activity | Replied: Tue, Dec 29 2009 9:06 AM

Manuel Brambila:

The App has become empty and useless. Cannot go to the library, recent books or anything after downloading the ESV Bible. I made sure it finished downloading before quitting the App (airplane icon appeared).

 

[screenshot with the error "Error loading book - Logos could not load the specific book - OK"]

 

I've been testing the app the whole evening and discovered the following peculiarities (?bugs) regarding the app:  

1. Many times the books are ?incompletely downloaded - or else there is some corrupt pointer problem.  This gives the "Error loading book - Logos could not load the specific book - OK" error message that you mentioned.

2. The workaround I found, seems to be: to open the downloaded book, and then navigate to several locations (e.g. using the navigation bar), before quitting the application to go to offline mode and load the app again (for testing or whatsoever).  It appears that only those books which are downloaded and read will open correctly in offline mode.

3. If the app happens to crash, it may create a ?pointer problem such that thereafter the app will not open properly again.  My guess is it ?crashes again trying to open the last opened book at a corrupted location.  Anyway, this happened to me just now - I now have an app that loads, displays the home screen - with the reading plans and so on - then a page is ?rendered at the back (I see something like "Chapter 28" behind the phone status bar), and 5 seconds or so later the app crashes.  I'm sure it's not a server problem this time as I have two devices to test on and the other works nicely.  Here's the screenshots of the app open -> crash sequence that I described:

Now I have to reinstall the app and re-download all books.  Crying  

I hope the above would help with the debugging of the app...

 

Regards, Amy

Posts 71
Ryan Burns | Forum Activity | Replied: Tue, Dec 29 2009 9:10 AM

I believe that the errors everyone experienced overnight have been resolved.

Posts 983
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Tue, Dec 29 2009 9:15 AM

Logos has multiple servers that support the application. One of those servers began experiencing intermittent problems last night. Different IP addresses are routed to different servers, which is why for some people it worked over Wifi and not 3G or vice versa. We believe this issue has been resolved now.

Posts 405
Amy Leung | Forum Activity | Replied: Tue, Dec 29 2009 9:17 AM

My app still crashes 5 seconds after displaying the reading plans.

Oh well, I'll reinstall and see...

Posts 142
Michael Sullivan | Forum Activity | Replied: Tue, Dec 29 2009 9:19 AM

Thanks for the speedy work!  Everything works great for me now.  I LOVE the new "airplane" mode feature.  (For me, it is the "I am in the middle of nowhere, so now I can read when my bride wants to drive" mode).  Thanks again for all your hard work.

 

Blessings,

Michael

Posts 80
Jonathan Haley | Forum Activity | Replied: Tue, Dec 29 2009 9:43 AM

Works for me now. Thanks!

Posts 20
Karen Iveson | Forum Activity | Replied: Tue, Dec 29 2009 9:43 AM

My app is working just fine now.  Thank you for fixing the problem.

Posts 405
Amy Leung | Forum Activity | Replied: Tue, Dec 29 2009 9:45 AM

I now reinstalled the app.  No more crash right after opening the app so far, but the same things still happen:

1. Books downloaded completely, but not opened/ read, do not open properly in offline mode.  The "Error loading book - Logos could not load the specific book - OK" error pops up.

2. One must open and start to read the books before going to offline mode, before they would open properly in offline mode. 

Posts 983
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Tue, Dec 29 2009 9:52 AM

Amy Leung:
One must open and start to read the books before going to offline mode, before they would open properly in offline mode. 

This is a confirmed bug that is fixed in 1.2.1, which we have already submitted to Apple.

Posts 320
John Bowling | Forum Activity | Replied: Tue, Dec 29 2009 9:58 AM

I am not able to download AYBD. Is this because certain books cannot be downloaded or is there some other problem?

perspectivelyspeaking.wordpress.com

Posts 299
Robert Mullen | Forum Activity | Replied: Tue, Dec 29 2009 10:46 AM

When a book is downloaded will it always be used in offline mode or is that only when no network is present?

Posts 25
Jason Alligood | Forum Activity | Replied: Tue, Dec 29 2009 11:38 AM

Thanks Logos! Seems to be running fine now! Big Smile

Posts 376
Dan Sheppard | Forum Activity | Replied: Tue, Dec 29 2009 12:38 PM

My iPhone is running version 3.1.2 of their update.

On my 3G, I have had no trouble getting it to work.

One strange thing, I am not able to add to my favorites.  My selection was Concordia Commentary - Daniel.  I was able to find it, click the right button and set it for download, then open it up and read it.  A little airplane appeared next to its icon in my library list.

When I open it for reading, I slide my finger up and pick "Add to Favorites".  Nothing happens.

 

Posts 2744
Bohuslav Wojnar | Forum Activity | Replied: Tue, Dec 29 2009 1:03 PM

John Bowling:

I am not able to download AYBD. Is this because certain books cannot be downloaded or is there some other problem?

I have the same problem. It starts downloading AYBD and than after a while it shows an error message.

Otherwise, I just want to say, it is great application Logos. You did an excellent job with the offline support. Thank you.

Bohuslav

Posts 129
Tom Blanchard | Forum Activity | Replied: Tue, Dec 29 2009 1:11 PM

Thanks, Logos team. You've got us up and running... and we know you'll be staying on top of the problems. Merci beaucoup!

Posts 405
Amy Leung | Forum Activity | Replied: Tue, Dec 29 2009 3:45 PM

Dave Dunkin:

Amy Leung:
One must open and start to read the books before going to offline mode, before they would open properly in offline mode. 

This is a confirmed bug that is fixed in 1.2.1, which we have already submitted to Apple.

Thanks Dave, it's nice to know that it's been taken care of.  Smile

I have encountered another bug with offline access. In offline access, it is impossible to navigate the book via the hyperlinks in the contents in the beginning of a book.  For example, this is the beggining of the contents in my AYBC Psalms 1-50:

But when I click on a link, I get this error message.

 

I suspect that you might have fixed this one too; but in case if you haven't I would be grateful if you could kindly take a look at it.  Wink 

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