Crash: Rightclick English Bible Definition

Page 1 of 1 (16 items)
This post has 15 Replies | 0 Followers

Posts 20
Don Urquhart | Forum Activity | Posted: Thu, Mar 20 2014 8:35 AM

Discovered a repeatable crash this morning. Opened the ESV, did a right click on an English word, clicked English dictionaries and Logos crashed. Repeated it 3 times.

Windows 8, Logos version 5.2a RC1

0474.LogosCrash.zip

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Thu, Mar 20 2014 8:44 AM

Don, I tried to reproduce this crash and wasn't able to. When you "clicked English dictionaries" what specific dictionary did you open? I tried the Concise Oxford and Merriam-Webster's.

Also, you don't seem to have logging enabled, so your report only shows the error message, and doesn't give us context as to what was going on right before the crash. You can enable logging by following these directions. Please enable logging and then reproduce the crash again, and reply with those.

Thanks for the report! 

Dylan Rondeau, Software Tester

Enable Logging: Mac | Windows (Right-click "Save As...")

Posts 20
Don Urquhart | Forum Activity | Replied: Thu, Mar 20 2014 9:16 AM

Dylan, here is another zip. What you describe is different than what I did. When I right click on a word, with the highlight on "selection" I go down to the "English Dictionaries" category in the first section - not to the various English dictionaries at the bottom. After clicking on that category Logos starts to develop a report and crashes. My priority dictionary is the New Bible Dictionary.

0435.Logos.zip

Posts 21700
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Mar 20 2014 9:30 AM

Hi Don

Don Urquhart:
When I right click on a word, with the highlight on "selection" I go down to the "English Dictionaries" category in the first section - not to the various English dictionaries at the bottom

Sorry - can you clarify the '"English Dictionaries" category'?

Do you get a menu looking like?

If so, where on the menu are you clicking to generate the report?

Graham 

Posts 20
Don Urquhart | Forum Activity | Replied: Thu, Mar 20 2014 10:30 AM

Graham, This is what I see...

Posts 20
Don Urquhart | Forum Activity | Replied: Thu, Mar 20 2014 10:32 AM

Sorry, the picture did not come out. Not doing it right. How do you create a screen shot?

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Mar 20 2014 10:40 AM

Don Urquhart:

Dylan, here is another zip. What you describe is different than what I did. When I right click on a word, with the highlight on "selection" I go down to the "English Dictionaries" category in the first section - not to the various English dictionaries at the bottom. After clicking on that category Logos starts to develop a report and crashes. My priority dictionary is the New Bible Dictionary.

0435.Logos.zip

Your log here records no crash. It will probably be easier for us to troubleshoot the problem if you call us at your earliest convenience. Can you call us at 800-875-6467? 

 

Posts 21700
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Mar 20 2014 10:53 AM

Don Urquhart:

Sorry, the picture did not come out. Not doing it right. How do you create a screen shot?

Details at http://wiki.logos.com/Screenshot

Posts 20
Don Urquhart | Forum Activity | Replied: Thu, Mar 20 2014 11:05 AM

Let me try this again...

Posts 1432
Tonya J Ross | Forum Activity | Replied: Thu, Mar 20 2014 11:15 AM

It looks like your 'English Dictionaries' link is a custom guide that you've built.  If you open that guide from the Guides menu does it crash trying to run the query from the guide itself?  It would also be helpful to see a screenshot of your guide template so that we can try to reproduce the issue.

Posts 20
Don Urquhart | Forum Activity | Replied: Thu, Mar 20 2014 11:37 AM

Tonya, yes it also crashes when I run it from the guide. This shot came from that situation...

Posts 20
Don Urquhart | Forum Activity | Replied: Thu, Mar 20 2014 11:41 AM

Sorry, as you can see I'm new at this and unfortunately have to run. I will try to post a screen shot later this afternoon (PST).

Posts 20
Don Urquhart | Forum Activity | Replied: Thu, Mar 20 2014 2:40 PM

Here is the shot of my English Dictionary template. I did not get to develop it beyond adding the collection...

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Thu, Mar 20 2014 3:35 PM

We have been able to reproduce this and I've created a case for development. The issue is with the Topic section of your Guide being restricted to a Collection. This also affects running a Bible Word Study and then restricting the Topic section via the Settings dropdown.

As a workaround, if you set Topic to "Collection: All Resources" it should no longer crash. 

Dylan Rondeau, Software Tester

Enable Logging: Mac | Windows (Right-click "Save As...")

Posts 20
Don Urquhart | Forum Activity | Replied: Thu, Mar 20 2014 4:07 PM

Great! Look forward to the fix!

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Tue, Mar 25 2014 1:51 PM

Don Urquhart:

Great! Look forward to the fix!

This has been fixed in 5.2a RC 2.

Dylan Rondeau, Software Tester

Enable Logging: Mac | Windows (Right-click "Save As...")

Page 1 of 1 (16 items) | RSS