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LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Posted: Tue, Dec 29 2009 5:16 PM

If the application crashes, please make sure you are running iPhone OS 3.1.2 (or newer). There are bugs in iPhone OS 3.0 that can cause problems with Logos 1.2. Also, be sure to sync your device with iTunes so we can get the crash reports that help us diagnose problems. Thanks!

Posts 405
Amy Leung | Forum Activity | Replied: Thu, Dec 31 2009 10:48 AM

Dave, I don't know if this might help but  I managed to create a consistent crash scenario (at least consistent on my two devices Smile).

1. Download "An Introduction to Aramaic, Second Edition" to device.

2. After downloading completely, open book, use navigation bar to navigate to Chapter 28 of the book (drag bar until you come to Chapter 28, and let loose you finger to get there).

3. Then drag the navigation bar slider slowly to the beginning of the book (beginning of the bar), the app would crash at some point when you're pulling the slider towards the left end of the bar.

4. Thereafter the app crashes every time after launch (about 5 seconds after loading all items in "Home" page).

I'm performing a sync right now and so you should be getting a core dump of it soon.  

 

 

Posts 983
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Thu, Dec 31 2009 11:06 AM

Thanks for the report. Is this with version 1.2.0 or 1.2.1?

Posts 405
Amy Leung | Forum Activity | Replied: Thu, Dec 31 2009 11:19 AM

I just checked and this was 1.2.1 (34080).  It kept crashing and I kept reinstalling tonight so it's got to be the latest release.  Wink

By the way, do you want a Beta tester for your next Beta?  Wink

Posts 2815
Kevin A. Purcell | Forum Activity | Replied: Thu, Dec 31 2009 12:45 PM

I just downloaded the latest release today and it is crashing constantly. I have the latest version of my iPhone software. So I am now syncing with itunes so you can get crash report.

Posts 60
Edwin Kwok | Forum Activity | Replied: Thu, Dec 31 2009 6:04 PM

Amy Leung:

By the way, do you want a Beta tester for your next Beta?  Wink

Hey Amy, don't you feel like you have been Alpha testing lately? I do. Smile

Edwin

Posts 405
Amy Leung | Forum Activity | Replied: Thu, Dec 31 2009 6:26 PM

This morning, the app kept crashing shortly after starting downloading a book.  It makes no difference whether I'm in the book description page, library page or reading a book.  Hmm, this is very curious indeed.  Is it a server issue?  Why was I able to download the "Introduction to Aramaic" last night?  Hmm

Posts 1
Heung Wing Lau | Forum Activity | Replied: Fri, Jan 1 2010 8:51 AM

My iPhone is running OS3.1.2.  My Logos is 1.2.1 (34080).  Every time I tried to download the books, it quitted.

Posts 2815
Kevin A. Purcell | Forum Activity | Replied: Fri, Jan 1 2010 9:55 AM

This might explain the recent problems. Don't worry Dave. We'll wait. Apple will hopefully get your fix out really fast - my prayer anyway.

Posts 405
Amy Leung | Forum Activity | Replied: Mon, Jan 4 2010 10:57 PM

Dear Dave,

Thanks for the new update, it seems to have fixed the crashes on download.  Smile

The "An Introduction to Aramaic" crashes are still there though.  I think that the crash is triggered ?by backwards navigation from the beginning of a book sub-section.  The crash was present in 1.2.0, 1.2.1 and now 1.2.2. 

To reproduce the crash, download the "An Introduction to Aramaic", after complete download, use the navigation bar to go to Chapter 28 (this seem to be one of the "beginning of section" of a "subsection" of the book).  Then scroll backward one page and the app will crash promptly.  The app will not open again (crashes 5 seconds after loading "home" page).  I tried the following measures at this point, but they didn't seem to help and I had to remove and reinstall the app to have a working app again.

1. Rebooting the device
2. Resetting the page pointer by navigating to another page on the website (library.logos com) (I don't have Logos in my office computer here).

I wonder if it is possible to have an option to reset the app (something like the reset  switch in the settings for the BibleReader app), so that a crash like this woudn't render the app unusable?

Regards, Amy

 

Posts 983
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Tue, Jan 5 2010 10:45 AM

Since there is a delay in getting crash logs from Apple, I'll post the instructions for retrieving crash logs from a PC and Mac. If you experience a crash and would like to provide a crash log to help us debug it, please follow the instructions below and send the crash log to iphone@logos.com. The application name is Logos.

 

Sending Crash Reports to a Developer

When the application you’re testing crashes, iPhone OS creates a record of that event. The next time you connect your device to iTunes, iTunes downloads those records (known as crash logs) to your computer. To help get the problem fixed, you should send crash logs of the application you’re testing to its developer.

Sending Crash Reports from Macs

To send crash logs to developers:

  1. In the Finder, open a new window.

  2. Choose Go > Go to Folder.

  3. Enter ~/Library/Logs/CrashReporter/MobileDevice.

  4. Open the folder named after your device’s name.

  5. Select the crash logs named after the application you’re testing.

  6. Choose Finder > Services > Mail > Send File.

  7. In the New Message window, enter the developer’s email address in the To field and <application_name> crash logs from <your_name> (for example, MyTestApp crash logs from Anna Haro) in the Subject field.

  8. Choose Message > Send.

  9. In the Finder, you may delete the crash logs you sent to avoid sending duplicate reports later.

Sending Crash Reports from Windows

To send crash logs to developers, enter the crash log directory (Listing 9-1 and Listing 9-2) in the Windows search field, replacing <user_name> with your Windows user name.

Listing 9-1  Crash log storage on Windows Vista

C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice

Listing 9-2  Crash log storage on Windows XP

C:\Documents and Settings\<user_name>\Application Data\Apple computer\Logs\CrashReporter

Open the folder named after your device’s name and send the crash logs for the application you’re testing in an email message using the subject-text format <application_name> crash logs from <your_name> (for example, MyTestApp crash logs from Anna Haro) to the application’s developer.

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