Missing books on laptop

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Posts 57
Jim Carlile | Forum Activity | Posted: Tue, Dec 29 2009 8:13 PM
I bought a new laptop with better capability for vers 4 and installed both version 3 and version 4 on it. I have the platinum version 4. When I was reviewing the Library I noticed that I had 1404 titles. On my main computer, the library shows 1418 titles. I went through the library, title by title, to compare. I was able to locate the names of all of the missing titles. All 14 missing titles seemed to be listed as "new" and are from a variety of publishers. They are as follows:  
  1. Open Door on John
  2. Open Door on Mark
  3. Harmony of the Gospels,  Cox
  4. Zondervan Dictionary of Bible Themes
  5. 131 Christians Everyone Should Know
  6. Church Admin.: Effective Leadership for Ministry
  7. Comical Doctrine: An Epistemology of NT Hermeneutics
  8. Discovering John
  9. The Genre Comp. & Hermeneutics of James
  10. God, Order & Chaos
  11. Jesus, Revolutionary of Peace, A Nontrivial Christology in the Book of ...
  12. The significance of Salvation - A Study of Salvation Language in the past ...
  13. Spirit & Kingdom in the Writings of Luke & Paul: An Attempt to rec...
  14. Zion Symbolism in Hebrew: Hebrews 12:18-24 as a Hermeneutical Key ...

I was able to get on the phone to the help desk and they had me delete the following data base files on my laptop: Download Manager; Resource Manager; Updates. She sent the download again which progressed through the download and then indexing. When finished, I checked the Library and found that it still had 1404 titles!  My desk top, running version 4 has 1418 titles. The same 14 titles as listed above are still missing. How can I get these titles onto my Laptop?

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Tue, Dec 29 2009 10:52 PM

James Carlile:
How can I get these titles onto my Laptop?

There's a similar issue here:

http://community.logos.com/forums/t/8173.aspx

If this is the same issue as the brother in the other thread, there could be an issue with the Logos server not properly downloading some licenses. Hopefully a Logos tech will see this and check.

But try typing update resources in the command bar, and see if it finds them.

If not, please report back and we'll see if we can get someone in Bellingham to look into the data base issue.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 27452
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Dec 30 2009 3:14 AM

In the meantime try this in the Command bar:-

  • scan <location of missing resources>
  • restart L4

putting the missing resources into a removable drive is one way to do this.

If they are picked up then it is not a licence issue!

Dave
===

Windows 11 & Android 8

Posts 57
Jim Carlile | Forum Activity | Replied: Wed, Dec 30 2009 7:42 AM

I tried the "update resources" in the command bar. When I hovered over the Sync symbol, I got a message: Synchronization is enabled, and all items are up to date.  I checked the Library and still have the 1404 titles. I sent an email yesterday to LOGOS outlining the problem and what I have tried.

Thanks for your suggestion.

 

Posts 37
David Lowther | Forum Activity | Replied: Tue, Jan 5 2010 6:47 AM

James - I have the same or a similar problem. I tried the suggested steps unsuccessfully. Please post back when you get an answer. Thanks!

Posts 1
Stanley Risinger | Forum Activity | Replied: Tue, Jan 5 2010 12:19 PM

James,

I have the same issue - did you ever find a solution?

Stan Risinger

 

Posts 1669
SteveF | Forum Activity | Replied: Tue, Jan 5 2010 12:50 PM

James that "sync" does NOT refer to resources -- it is an unfortunate "double use" of the term within Logos.

the "syching arrows" deal with 'user" generated materials ie. bookmarks, favorites, layout etc NOT your "book" resources.

Someone else will need to chime in with  more suggestions.

Did you understand what Daves "Command Line" "sync" meant? It refers to pasting/typing in the exact path to where those "missing" books are actually located.

Regards

Steve

 

Regards, SteveF

Posts 93
Brent Gay | Forum Activity | Replied: Tue, Jan 5 2010 1:00 PM

My problem is not exactly the same as yours. I have 2 laptops with the same number of resources, but I now see I am missing some of the resources you mentioned. I have Platinum as well, and am missing some of the resources which I should have according to the Logos upgrade page. Could it be that some of these books are not ready yet??

Missing books include: Open Door on John, Open Door on Mark, 131 Christians, Church Admin, Discovering John.

Brent

Posts 93
Brent Gay | Forum Activity | Replied: Tue, Jan 5 2010 3:31 PM

James,

Check out this thread: http://community.logos.com/forums/t/8824.aspx

Posts 37
David Lowther | Forum Activity | Replied: Tue, Jan 5 2010 5:16 PM

I installed Logos 4 by downloading it. There were some books missing in the install that were on the DVD that I ordered. Scanning the DVD added the missing books, as indicated in the thread that Brent pointed to. I wonder if everyone that installed Logos 4 by download came up a few (or more) books short, depending on the base package you ordered or upgraded to?

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Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Jan 5 2010 6:47 PM

Brent Gay:
Missing books include: Open Door on John, Open Door on Mark, 131 Christians, Church Admin, Discovering John.

These are all available in my Silver library. I suggest you contact Customer Support.

Dave
===

Windows 11 & Android 8

Posts 93
Brent Gay | Forum Activity | Replied: Tue, Jan 5 2010 8:06 PM

I emailed Logos describing this issue. I also provided them a link to this and the other thread where others are having issues. Hopefully they can figure out why the Internet-based install is skipping resources for some people.

Brent

Posts 57
Jim Carlile | Forum Activity | Replied: Fri, Jan 8 2010 1:58 PM

HURRAH!  -  I fixed the problem with my missing titles on my laptop!

I got to thinking about my history of upgrades, etc.  I started in July, 2008 with LOGOS 3 Bible Study Library and added various titles as I could. In June, 2009 I attended a Morris Proctor seminar and updated to LOGOS 3 Silver (dvd).  In November, 2009 I upgraded to LOGOS 4 Silver (download). I had them send a dvd installation disk, as well. In December, 2009 I upgraded to LOGOS 4 Platinum (download).  

The laptop I used for the MP Seminar is below the minimum for LOGOS 4, so I bought a new laptop with much more capability.  First, I installed LOGOS 3, then the LOGOS 4 Platinum (download, I think). I syncronized the systems. Later, I compared the Libraries and found that the laptop had 14 titles missing that were on my desktop. A list of the missing titles is on an earlier post.  They are all listed as "new" titles.

LOGOS support had me delete the DownloadManager data base file (6.00); ResourceManager data base file (484KB); and Updates data base file (700KB) and to download the LOGOS 4 again.  I, again, had the same number of titles on the laptop (14 short). 

Last night, I tried something different. I placed the LOGOS 4 silver installation disk in the laptop. LOGOS 4 came up and got a message that it was "building my Library" It then went into indexing. When this was completed, I checked my Library on the laptop and found that my missing titles are there!

Thanks to everyone who offered suggestions and comments.

Posts 27452
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 8 2010 2:26 PM

James Carlile:
HURRAH!  -  I fixed the problem with my missing titles on my laptop!

I'm pleased for you!

We shouldn't have to purchase the DVD for "missing" resources. If they are downloadable on one system they should be downloadable on another, irrespective of the presence of L3 (except for Logos 2.x files).

My policy is always to download on one system, maintain a copy of its resources on a removable drive, then use the scan command to update resources on my other system (see Method 3 http://wiki.logos.com/Quick_Installation_onto_multiple_computers  to apply this to a new installation). The scan command is able to equalize two systems!

Dave
===

Windows 11 & Android 8

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