Basics of Biblical Hebrew

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This post has 10 Replies | 1 Follower

Posts 676
Robert Peters | Forum Activity | Posted: Mon, Apr 7 2014 9:44 AM

On the PC application Basics of Biblical Hebrew chapter 1-7 do not work, but they do on the android application

Posts 676
Robert Peters | Forum Activity | Replied: Mon, Apr 7 2014 10:33 AM

Also the workbook has extra space

Posts 217
LogosEmployee
Jannie van Niekerk | Forum Activity | Replied: Mon, Apr 7 2014 11:45 AM

Robert Peters:

Also the workbook has extra space

Hello Robert,

More information and some screenshots might help us with problem solving:

  1. List the support info for the resources in question (Press the "i" button and then scroll down to the end.)
  2. If it is a visible issue, give a screenshot and explanation.

Thanks!

Posts 676
Robert Peters | Forum Activity | Replied: Mon, Apr 7 2014 12:02 PM

The resource is 

LLS:BBHEBWBPRATVP
2013-08-15T17:07:23Z
BBHEBWBPRATVP.logos4 and 

LLS:BBHEBGRAMPRATVP
2013-08-15T17:06:59Z
BBHEBGRAMPRATVP.logos4

here is a link to all the screenshots I took

https://www.dropbox.com/sh/tzpkud441bsrrkv/7nhWf-3gU4

Posts 217
LogosEmployee
Jannie van Niekerk | Forum Activity | Replied: Mon, Apr 7 2014 12:52 PM

Robert Peters:

The resource is 

LLS:BBHEBWBPRATVP
2013-08-15T17:07:23Z
BBHEBWBPRATVP.logos4 and 

LLS:BBHEBGRAMPRATVP
2013-08-15T17:06:59Z
BBHEBGRAMPRATVP.logos4

here is a link to all the screenshots I took

https://www.dropbox.com/sh/tzpkud441bsrrkv/7nhWf-3gU4

Thanks Robert.

I'm not seeing any of the issues in my version of the resource(which is the same as yours) as tested on 5.2 SR6 and 5.2a:

At the very least, we can now confirm its not a resource issue but rather something else. I have asked Customer Service to follow up with you.

Thanks.

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Mon, Apr 7 2014 1:01 PM

Hello Robert,

Thank you for sharing this issue with us. We're happy to assist you. As this issue is not reproducible outside of your computer, it is likely your computer or local copy of Logos is mis-configured somehow.

My first suspicion is that something has corrupted your Windows Presentation Foundations (WPF) Fontcache. To attempt to repair this, please follow the steps in this support article.

If that does not resolve the issue, it may help to know what Visual Filters you have enabled on this resource and what your font settings are in Tools > Program Settings.

Thank you.

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 676
Robert Peters | Forum Activity | Replied: Mon, Apr 7 2014 1:18 PM

Thanks you so much that was it!

Posts 676
Robert Peters | Forum Activity | Replied: Mon, Apr 7 2014 9:03 PM

It is still not exporting properly. What could cause that problem?

Posts 676
Robert Peters | Forum Activity | Replied: Mon, Apr 7 2014 9:22 PM

Sorry here is my screenshot of trying to export the workbook. 

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Tue, Apr 15 2014 12:59 PM

Hi Robert,

Please forgive my ignorance. I'm not a Hebrew scholar by any means, but I would be glad to assist as best I can. Can you describe to me what's missing in your screenshot?

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 676
Robert Peters | Forum Activity | Replied: Tue, Apr 15 2014 1:15 PM

It has been fixed. I think it was the combination of font and a a update that caused the problem. 

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