Logos 5 Minimal Crossgrade - Cannot update:( Money wasted?

Hi! I guess I should have done a better research before I bought the minimal crossgrade for logos 5. But i did not. I had updated the engine to Logos 5 from before but without the new extra features. And I was eager for those new features without buying a large new package. But after a bought it, I realized this was for Logos 4 users. And it said i needed the minimal crossgrade for logos 4 to be able to use this (it only cost 11$ in my case). But now I tried to install this first and than update with the minimal crossgrade for Logos 5, but I only get the popup as seen in the picture I´ve attached.

Have I wasted my money or am I able to get around this somehow?

Thanks!

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Comments

Graham Criddle

I'd go ahead and do the upgrade - it will be free - and see how things are after that

Mike Binks

Hi Jørgen

Welcome to the forums...

May I make a couple of suggestions.

Make sure you are running the latest version of Logos - you should be able to get it from the link shown in your screen shot.

Re-installing cannot do any harm.

If you are still having trouble then contact customer support and they will sort you out. When I do this I use Skype because the cost of phoning America that way is insignificant.

Logos have a generous refunds policy and I have never heard of them refusing a refund to anybody who is less than delighted with any purchase.

I am sure that your investment will not be wasted if you take the trouble to sort out the problem. At worst you will end up with your money back.