Update Cannot Open V4

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This post has 32 Replies | 2 Followers

Posts 132
George T. Kelley | Forum Activity | Posted: Thu, Dec 31 2009 8:01 AM

I would have put this on the ng but... I now cannot open Logos4, it simply crashes (It did go through a 3 stage indexing after it downloaded the update this morning).

I get the dialog box "An update is ready to be installed...." If I chose yes it closes V4 and gives me this message; "The installation of Logos Bible Software 4 did not succeed." If I chose NO than it starts opening to the home page and then crashes. This time I get the Microsoft Error message: "Logos bible software 4 has stopped working".

I have to say, for me, Logos V4 is very unstable with freezes, crashes, etc.

Posts 132
George T. Kelley | Forum Activity | Replied: Thu, Dec 31 2009 8:06 AM

The Microsoft Error is:

Description:
  Stopped working

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    logos4.exe
  Problem Signature 02:    4.1.3.4533
  Problem Signature 03:    4b2fe6b4
  Problem Signature 04:    mscorlib
  Problem Signature 05:    2.0.0.0
  Problem Signature 06:    4a9ee532
  Problem Signature 07:    e1
  Problem Signature 08:    16
  Problem Signature 09:    System.ArgumentOutOfRange
  OS Version:    6.0.6002.2.2.0.768.3
  Locale ID:    1033

Posts 1150
Anthony H | Forum Activity | Replied: Thu, Dec 31 2009 8:12 AM

http://community.logos.com/forums/t/8401.aspx

  Kevin Becker post specific

 

This seems to be the solution.

 

Posts 1
Kevin Etchison | Forum Activity | Replied: Thu, Dec 31 2009 8:13 AM

George,

 

Try this thread, I believe they have a fix for you, if you haven't already corrected this issue:

 

http://community.logos.com/forums/t/8401.aspx

 

Thanks,

Posts 132
George T. Kelley | Forum Activity | Replied: Sun, Jan 3 2010 8:09 AM

Thanks this was the cure!

Posts 273
Ken Avery | Forum Activity | Replied: Mon, Jan 4 2010 11:33 AM

Having the same problem:

1. Start Logos

2. Answer "yes" to the message about updating

3. Get a failure message and Logos closes

Note: If I say "no" to the update Logos question, then Logos starts and downloads updates and indexes the updates - I cannot say yes to the "you want to update question" without failure.

Posts 273
Ken Avery | Forum Activity | Replied: Mon, Jan 4 2010 1:27 PM

Bump - anyone?

The error message is: "The installation of Logos Bible Software 4 did not succeed"

Posts 273
Ken Avery | Forum Activity | Replied: Mon, Jan 4 2010 1:52 PM

Just when I drank the coolaid and thought it was safe to go in the Logos 4 pool; it is broke and it can't get up, back to Logos 3 Sad 

Posts 273
Ken Avery | Forum Activity | Replied: Mon, Jan 4 2010 3:22 PM

Oh well, maybe the next update will  install and run - it looks like it's Logos 3 for me Sad

Does anyone know when the update that works will be released?

Posts 463
George Allakhverdyan | Forum Activity | Replied: Mon, Jan 4 2010 4:03 PM

Ken Avery:

Bump - anyone?

The error message is: "The installation of Logos Bible Software 4 did not succeed"

 

Can you get into Logos4 without doing the update? Have you tried using the 'update now' command from within logos4? Please read http://wiki.logos.com/Diagnostic_Logging and upload some logs if that didn't solve your problem. We will need the entire directory zipped

Posts 273
Ken Avery | Forum Activity | Replied: Tue, Jan 5 2010 6:24 AM

George Allakhverdyan:

Ken Avery:

Bump - anyone?

The error message is: "The installation of Logos Bible Software 4 did not succeed"

 

Can you get into Logos4 without doing the update? Have you tried using the 'update now' command from within logos4? Please read http://wiki.logos.com/Diagnostic_Logging and upload some logs if that didn't solve your problem. We will need the entire directory zipped

Ok - well, here is the DigitalLibraryInstall.log file contents:

=== Verbose logging started: 1/5/2010  8:22:15  Build type: SHIP UNICODE 5.00.7600.00  Calling process: C:\Users\kavery\AppData\Local\Logos4\Data\krxvb53s.njv\UpdateManager\Installers\1798\Logos4Setup.exe ===
MSI (c) (E4:F8) [08:22:15:879]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (E4:F8) [08:22:15:879]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (E4:98) [08:22:15:888]: Resetting cached policy values
MSI (c) (E4:98) [08:22:15:888]: Machine policy value 'Debug' is 0
MSI (c) (E4:98) [08:22:15:888]: ******* RunEngine:
           ******* Product: C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (E4:98) [08:22:15:889]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (E4:98) [08:22:15:889]: Grabbed execution mutex.
MSI (c) (E4:98) [08:22:15:905]: Cloaking enabled.
MSI (c) (E4:98) [08:22:15:905]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E4:98) [08:22:15:910]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (68:68) [08:22:15:917]: Running installation inside multi-package transaction C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi
MSI (s) (68:68) [08:22:15:917]: Grabbed execution mutex.
MSI (s) (68:74) [08:22:15:918]: Resetting cached policy values
MSI (s) (68:74) [08:22:15:918]: Machine policy value 'Debug' is 0
MSI (s) (68:74) [08:22:15:918]: ******* RunEngine:
           ******* Product: C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (68:74) [08:22:15:918]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (68:74) [08:22:15:937]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
MSI (s) (68:74) [08:22:15:937]: Note: 1: 1715 2: Logos Bible Software 4
MSI (s) (68:74) [08:22:15:937]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Logos Bible Software 4".
MSI (s) (68:74) [08:22:15:937]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127
MSI (s) (68:74) [08:22:15:940]: File will have security applied from OpCode.
MSI (s) (68:74) [08:22:15:985]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi' against software restriction policy
MSI (s) (68:74) [08:22:15:985]: SOFTWARE RESTRICTION POLICY: C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi has a digital signature
MSI (s) (68:74) [08:22:16:192]: SOFTWARE RESTRICTION POLICY: C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (68:74) [08:22:16:192]: End dialog not enabled
MSI (s) (68:74) [08:22:16:192]: Original package ==> C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi
MSI (s) (68:74) [08:22:16:192]: Package we're running from ==> C:\Windows\Installer\86f88eaf.msi
MSI (s) (68:74) [08:22:16:195]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (68:74) [08:22:16:195]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A2701682-FB7C-44CD-9605-4DF9411B06CB}'.
MSI (s) (68:74) [08:22:16:195]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (68:74) [08:22:16:200]: Machine policy value 'TransformsSecure' is 1
MSI (s) (68:74) [08:22:16:200]: Machine policy value 'DisablePatch' is 0
MSI (s) (68:74) [08:22:16:200]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (68:74) [08:22:16:200]: Machine policy value 'DisableMsi' is 1
MSI (s) (68:74) [08:22:16:200]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (68:74) [08:22:16:200]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (68:74) [08:22:16:200]: Rejecting product '{A2701682-FB7C-44CD-9605-4DF9411B06CB}': Non-assigned apps are disabled for non-admin users.
MSI (s) (68:74) [08:22:16:200]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (68:74) [08:22:16:201]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (68:74) [08:22:16:202]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A2701682-FB7C-44CD-9605-4DF9411B06CB}'.
MSI (s) (68:74) [08:22:16:202]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (68:74) [08:22:16:202]: Transforms are not secure.
MSI (s) (68:74) [08:22:16:202]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\kavery\Documents\Logos Log Files\DigitalLibraryInstall.log'.
MSI (s) (68:74) [08:22:16:202]: Command Line: REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\kavery\AppData\Local\Logos4\Data\krxvb53s.njv\UpdateManager\Installers\1798 CLIENTUILEVEL=2 CLIENTPROCESSID=3556
MSI (s) (68:74) [08:22:16:202]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{6065A21D-2603-4924-A427-28AB6EBC2EC5}'.
MSI (s) (68:74) [08:22:16:202]: Product Code passed to Engine.Initialize:           ''
MSI (s) (68:74) [08:22:16:202]: Product Code from property table before transforms: '{A2701682-FB7C-44CD-9605-4DF9411B06CB}'
MSI (s) (68:74) [08:22:16:202]: Product Code from property table after transforms:  '{A2701682-FB7C-44CD-9605-4DF9411B06CB}'
MSI (s) (68:74) [08:22:16:202]: Product not registered: beginning first-time install
MSI (s) (68:74) [08:22:16:202]: Product {A2701682-FB7C-44CD-9605-4DF9411B06CB} is not managed.
MSI (s) (68:74) [08:22:16:202]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (68:74) [08:22:16:202]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (68:74) [08:22:16:202]: MSI_LUA: Package is marked as LUA installation capable with no elevation required
MSI (s) (68:74) [08:22:16:202]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (68:74) [08:22:16:202]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (68:74) [08:22:16:202]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (68:74) [08:22:16:202]: Adding new sources is allowed.
MSI (s) (68:74) [08:22:16:202]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (68:74) [08:22:16:202]: Package name extracted from package path: 'Logos4.msi'
MSI (s) (68:74) [08:22:16:203]: Package to be registered: 'Logos4.msi'
MSI (s) (68:74) [08:22:16:205]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (68:74) [08:22:16:205]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (68:74) [08:22:16:205]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (68:74) [08:22:16:205]: Rejecting product '{A2701682-FB7C-44CD-9605-4DF9411B06CB}': Non-assigned apps are disabled for non-admin users.
MSI (s) (68:74) [08:22:16:206]: Note: 1: 1708
MSI (s) (68:74) [08:22:16:206]: Product: Logos Bible Software 4 -- Installation failed.

MSI (s) (68:74) [08:22:16:207]: Windows Installer installed the product. Product Name: Logos Bible Software 4. Product Version: 4.1.4767. Product Language: 1033. Manufacturer: Logos Bible Software. Installation success or error status: 1625.

MSI (s) (68:74) [08:22:16:212]: MainEngineThread is returning 1625
MSI (s) (68:68) [08:22:16:212]: No System Restore sequence number for this installation.
Info 1625. This installation is forbidden by system policy. Contact your system administrator.
C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi
MSI (s) (68:68) [08:22:16:215]: User policy value 'DisableRollback' is 0
MSI (s) (68:68) [08:22:16:215]: Machine policy value 'DisableRollback' is 0
MSI (s) (68:68) [08:22:16:215]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (68:68) [08:22:16:215]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:68) [08:22:16:216]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:68) [08:22:16:216]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (68:68) [08:22:16:216]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (68:68) [08:22:16:216]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (68:68) [08:22:16:216]: Restoring environment variables
MSI (c) (E4:98) [08:22:16:219]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (E4:98) [08:22:16:220]: MainEngineThread is returning 1625
=== Verbose logging stopped: 1/5/2010  8:22:16 ===

And here is the Logos4Setup.log file contents:


Logging started: 2010-01-05T14:22:15Z

DateTime ThreadID Severity Category Message
2010-01-05T14:22:15Z 0x7F8 Info Module Initializing module (version 4.0.3.4553).
2010-01-05T14:22:15Z 0x7F8 Info Run Initializing with command line '"C:\Users\kavery\AppData\Local\Logos4\Data\krxvb53s.njv\UpdateManager\Installers\1798\Logos4Setup.exe"'
2010-01-05T14:22:15Z 0x7F8 Info Run OS is Vista or above.
2010-01-05T14:22:15Z 0x7F8 Info IsCurrentUserLocalAdministrator User is not an administrator.
2010-01-05T14:22:15Z 0x7F8 Info SetLoggingPath Logging is enabled, logging folder file path set to 'C:\Users\kavery\Documents\Logos Log Files\'
2010-01-05T14:22:15Z 0x7F8 Info GetWorkingFolder Working folder is 'C:\Users\kavery\AppData\Local\Logos4\Data\krxvb53s.njv\UpdateManager\Installers\1798\'.
2010-01-05T14:22:15Z 0x7F8 Info GetTargetFilePath Logos4Setup target file path set to 'C:\Users\kavery\AppData\Local\Logos4\Install\Logos4UpdateScript.lbxdat'
2010-01-05T14:22:15Z 0x7F8 Info Run No script file specified on the command line, reading from downloaded update script file 'C:\Users\kavery\AppData\Local\Logos4\Data\krxvb53s.njv\UpdateManager\Installers\1798\Logos4UpdateScript.lbxdat', writing to 'C:\Users\kavery\AppData\Local\Logos4\Install\Logos4UpdateScript.lbxdat'.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 1: # This script installs the .NET Framework 3.5 SP 1 (version 3.5.30729.00), Logos4Prerequisites.msi version 4.0.30199 and Logos4.msi version 4.1.4767
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 2: # It is used for automatic updates and is downloaded by the Indexer
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 3: # abort with a friendly message if Logos4 is already up to date
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 4: # TODO: What if prerequisites are updated but the main installer is not? We still want to run and launch at the end...
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 5: if-installed|upgrade-code={2013914C-1AD0-43A3-877D-C717FA6B6865}|version=4.1.4767
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Calling MsiEnumRelatedProductsW with Upgrade Code '{2013914C-1AD0-43A3-877D-C717FA6B6865}' to find the installed msi.
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Found installed msi with Product Code '{24661E37-D94F-4896-9C67-525573C5B21E}'.
2010-01-05T14:22:15Z 0x7F8 Info CompareVersionStrings Comparing version strings '4.1.4767' to '4.0.33272'.
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Product is not installed.
2010-01-05T14:22:15Z 0x7F8 Info RunCommandIfInstalled Skipping if block.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 6: if-installed|upgrade-code={A381CA6D-990C-4001-A15E-1ADAE690CCCB}|version=4.0.30199
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping if statement, incrementing end-if count to 2
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 7: abort|title=Logos Bible Software 4 Setup|message=Logos Bible Software 4 is up-to-date.|force=yes
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 2)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 8: end-if
2010-01-05T14:22:15Z 0x7F8 Info Run Pending end-if count decrementing to 1
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 9: end-if
2010-01-05T14:22:15Z 0x7F8 Info Run Pending end-if count decrementing to 0
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 10: # shut down the indexer and Logos 4
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 11: set-event|name=LDLS4.Indexer.ShutDown
2010-01-05T14:22:15Z 0x7F8 Info RunCommandSetEvent Configuring cross-process event 'LDLS4.Indexer.ShutDown'.
2010-01-05T14:22:15Z 0x7F8 Info RunCommandSetEvent Could not create mutex (0x0), process assumed not running.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 12: set-event|name=LDLS4.ShutDown
2010-01-05T14:22:15Z 0x7F8 Info RunCommandSetEvent Configuring cross-process event 'LDLS4.ShutDown'.
2010-01-05T14:22:15Z 0x7F8 Info RunCommandSetEvent Could not create mutex (0x0), process assumed not running.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 13: # add self to RunOnce, in case the user accepts the Windows Update reboot prompt (Vista) or we're restarted for some other reason
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 14: write-registry-run-once|self=yes
2010-01-05T14:22:15Z 0x7F8 Info WriteRunOnceRegistryValue Setting registry value 'Logos4Setup' to '"C:\Users\kavery\AppData\Local\Logos4\Data\krxvb53s.njv\UpdateManager\Installers\1798\Logos4Setup.exe" "C:\Users\kavery\AppData\Local\Logos4\Install\Logos4UpdateScript.lbxdat"'.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 15: #save this file in case the user reboots out from under us
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 16: save
2010-01-05T14:22:15Z 0x7F8 Info SaveCommands Writing command file back to 'C:\Users\kavery\AppData\Local\Logos4\Install\Logos4UpdateScript.lbxdat'.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 17: # start elevation-required section: any execution will spawn an elevated instance of Logos4Setup.exe which will run all commands up to the end-elevate command
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 18: requires-elevation|title=Logos Bible Software Setup|message=Logos Bible Software Setup was not able to finish the installation.
2010-01-05T14:22:15Z 0x7F8 Info Run Elevated section: execute commands will be processed in an elevated instance of Logos4Setup.exe.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 19: # only run the NET FX bootstrapper if the 3.5 SP 1 version isn't already installed, check the full NETFX path (NDP)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 20: if-registry-check|registry-path=HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5|registry-value-name=Version|registry-value-data-is=less-than|registry-value-data=3.5.30729.00|compare-as-version=yes
2010-01-05T14:22:15Z 0x7F8 Info CheckRegistry Registry key 'HKLM\\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5' found.
2010-01-05T14:22:15Z 0x7F8 Info CheckRegistry Key's value named 'Version' found.
2010-01-05T14:22:15Z 0x7F8 Info CompareVersionStrings Comparing version strings '3.5.30729.4926' to '3.5.30729.00'.
2010-01-05T14:22:15Z 0x7F8 Info CheckRegistry Value in registry: '3.5.30729.4926', compare result 4926.
2010-01-05T14:22:15Z 0x7F8 Info CheckRegistry Returning false
2010-01-05T14:22:15Z 0x7F8 Info RunCommandIfRegistryCheck Skipping if block.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 21: # Vista: ensure that the Windows Installer's "Windows Modules Installer" (TrustedInstaller) service is running (which installs to the Windows side-by-side folders)
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 22: start-windows-service|name=TrustedInstaller|if-os-vista=yes
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 23: # disable Windows Update's Automatic Updates system so that it doesn't catch the (deferred) restart request and prompt the user to restart during installation (Vista)
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 24: windows-update-pause
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 25: # launch the .NET FX installer bootstrapper, already downloaded by Logos4, which will download what it needs; flag for reboot if the return code is 3010
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 26: execute|program=dotnetfx35setup.exe|arg1=/norestart|reboot-on-exit-code=3010|abort-on-exit-code-not=0|title=Logos Bible Software 4 Setup|message=The installation of the Microsoft .NET Framework 3.5 SP 1 did not succeed.|icon=error
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 27: # re-enable Windows Update's Automatic Updates system as necessary
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 28: # TODO: what if it wasn't enabled when we started? Track and only resume if necessary?
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 29: windows-update-resume
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 30: # if the NET FX installer failed, it set the abort flag; abort now
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 31: abort
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 32: # TODO: do we really need this?
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 33: # if the .NET framework wasn't installed abort
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 34: abort|if-registry-check=yes|registry-path=HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5|registry-value-name=Version|registry-value-data=3.5.30729.00|registry-value-data-is=less-than|title=Logos Bible Software 4 Setup|message=The installation of the Microsoft .NET Framework 3.5 SP1 did not succeed.|icon=error
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 35: # end of NET FX install
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 36: end-if
2010-01-05T14:22:15Z 0x7F8 Info Run Pending end-if count decrementing to 0
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 37: # check for installation or update of the Prerequisites msi
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 38: if-not-installed|upgrade-code={A381CA6D-990C-4001-A15E-1ADAE690CCCB}|version=4.0.30199
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Calling MsiEnumRelatedProductsW with Upgrade Code '{A381CA6D-990C-4001-A15E-1ADAE690CCCB}' to find the installed msi.
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Found installed msi with Product Code '{638682C3-64D5-455C-BA01-4E3A0956F1E5}'.
2010-01-05T14:22:15Z 0x7F8 Info CompareVersionStrings Comparing version strings '4.0.30199' to '4.0.30199'.
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Product is installed.
2010-01-05T14:22:15Z 0x7F8 Info RunCommandIfNotInstalled Skipping if block.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 39: # Vista: ensure that the Windows Installer's "Windows Modules Installer" (TrustedInstaller) service is running (which installs to the Windows side-by-side folders)
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 40: start-windows-service|name=TrustedInstaller|if-os-vista=yes
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 41: # disable Windows Update's Automatic Updates system so that it doesn't catch the (deferred) restart request and prompt the user to restart during installation (Vista)
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 42: windows-update-pause
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 43: # install the Prerequisites msi with logging
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 44: enable-msi-log|file-path=PrerequisitesInstall.log|log-mode=8030
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 45: install|command-line=REBOOT=ReallySuppress|package=Logos4Prerequisites.msi|abort-on-failure=yes|title=Logos Bible Software 4 Setup|message=The installation of the Logos 4 Prerequisites did not succeed.|icon=error
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 46: # re-enable Windows Update's Automatic Updates system
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 47: # TODO: what if it wasn't enabled when we started? Track and only resume if necessary?
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 48: windows-update-resume
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 49: # if the install failed, it set the abort flag; abort now
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 50: abort
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 51: end-if
2010-01-05T14:22:15Z 0x7F8 Info Run Pending end-if count decrementing to 0
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 52: # finished with elevated section
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 53: end-elevation
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 54: # if we returned, the system hasn't been restarted, remove self from RunOnce
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 55: delete-registry-run-once|self=yes
2010-01-05T14:22:15Z 0x7F8 Info DeleteRegistryRunOnce Deleted registry value 'Logos4Setup'.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 56: # issue a warning if Windows Installer doesn't recognize the prerequisites as being installed
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 57: # TODO: remove for RC?
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 58: if-not-installed|upgrade-code={A381CA6D-990C-4001-A15E-1ADAE690CCCB}|version=4.0.30199
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Calling MsiEnumRelatedProductsW with Upgrade Code '{A381CA6D-990C-4001-A15E-1ADAE690CCCB}' to find the installed msi.
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Found installed msi with Product Code '{638682C3-64D5-455C-BA01-4E3A0956F1E5}'.
2010-01-05T14:22:15Z 0x7F8 Info CompareVersionStrings Comparing version strings '4.0.30199' to '4.0.30199'.
2010-01-05T14:22:15Z 0x7F8 Info IsProductInstalled Product is installed.
2010-01-05T14:22:15Z 0x7F8 Info RunCommandIfNotInstalled Skipping if block.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 59: alert|title=Logos Bible Software 4 Setup|message=Note: Windows Installer was unable to verify that the Logos 4 Prerequisites were installed sucessfully.|icon=c_strWarning
2010-01-05T14:22:15Z 0x7F8 Info Run Skipping (Pending end-if/ count: 1)
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 60: end-if
2010-01-05T14:22:15Z 0x7F8 Info Run Pending end-if count decrementing to 0
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 61: # shut down the indexer if it's running: wait one second for it to shut down naturally
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 62: wait|process-name=Logos4Indexer.exe|life-span=1
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 63: # install the Digital Library msi with logging
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 64: enable-msi-log|file-path=DigitalLibraryInstall.log|log-mode=8030
2010-01-05T14:22:15Z 0x7F8 Info RunCommandEnableMSILog Enabling Windows Installer logging with log mode '8030' to 'C:\Users\kavery\Documents\Logos Log Files\DigitalLibraryInstall.log'.
2010-01-05T14:22:15Z 0x7F8 Info RunCommandEnableMSILog MsiEnableLogW succeeded.
2010-01-05T14:22:15Z 0x7F8 Info Run Processing line 65: install|command-line=REBOOT=ReallySuppress|package=Logos4.msi|ui-level=basic|abort-on-failure=yes|title=Logos Bible Software 4 Setup|message=The installation of Logos Bible Software 4 did not succeed.|icon=error
2010-01-05T14:22:15Z 0x7F8 Info RunCommandInstall Copying source installer file from 'C:\Users\kavery\AppData\Local\Logos4\Data\krxvb53s.njv\UpdateManager\Installers\1798\Logos4.msi' to 'C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi'.
2010-01-05T14:22:15Z 0x7F8 Info RunCommandInstall Installing package 'C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi' with command line 'REBOOT=ReallySuppress', UI level '3'.
2010-01-05T14:22:16Z 0x7F8 Info RunCommandInstall MsiInstallProductW returned 1625: failure
2010-01-05T14:22:16Z 0x7F8 Warning RunCommandInstall The Windows Installer return code must be ERROR_SUCCESS (0) to succeed. Flagging for abort.
2010-01-05T14:22:16Z 0x7F8 Info LogosMessageBox Displaying message box with title 'Logos Bible Software 4 Setup', message 'The installation of Logos Bible Software 4 did not succeed.' and an error icon.
2010-01-05T14:22:25Z 0x7F8 Info Run Processing line 66: # if the install failed, it set the abort flag; abort now
2010-01-05T14:22:25Z 0x7F8 Info Run Processing line 67: abort
2010-01-05T14:22:25Z 0x7F8 Info RunCommandAbort Aborting
2010-01-05T14:22:25Z 0x7F8 Info CancelBackgroundCopyJobs Checking for background copy jobs.
2010-01-05T14:22:25Z 0x7F8 Info SaveCommands Writing command file back to 'C:\Users\kavery\AppData\Local\Logos4\Install\Logos4UpdateScript.lbxdat'.
2010-01-05T14:22:25Z 0x7F8 Info Module Terminating module, return code 0.

Any ideas?

Posts 273
Ken Avery | Forum Activity | Replied: Tue, Jan 5 2010 6:29 AM

Can I just delete this file: C:\Users\kavery\AppData\Local\Logos4\Install\Installers\Logos4.msi ?

Is this what is causing the problem?

Posts 273
Ken Avery | Forum Activity | Replied: Tue, Jan 5 2010 7:16 AM

Ok - I deleted all the Logos4.msi files I could find and tried to run this script (hopefully it is the right one): http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe

From: http://www.logos.com/L4/support/40aSR1StartupProblem

Now it tries and fails with this message: "The Installation of Logos Bible Software did not succeed"

Note: I am running Windows 2008 Server R2 - not sure, there might be a permissions problem.

Posts 273
Ken Avery | Forum Activity | Replied: Tue, Jan 5 2010 7:22 AM

A couple observations:

1. The "An Update is ready to be installed" pop up happens everytime I start Logos4; I cannot do the update, evertime I click "Yes" the buttom pops up again (endless loop - Yes - popup - yes -popup ...)

2. If I run "update now" in Logos4, it reports that no updates are available.

3. As stated before  http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe fails with the following message:  "The Installation of Logos Bible Software did not succeed"

Any help is appreciated.

Posts 273
Ken Avery | Forum Activity | Replied: Tue, Jan 5 2010 2:41 PM

Well, no answers and Logos4 is still broke; looks like it is time to uninstall and reinstall, I hope it works.

The good news is Logos 3 is still working better than Logos4; I am not completely dead in the water.

Posts 1669
SteveF | Forum Activity | Replied: Tue, Jan 5 2010 3:29 PM

Ken Avery:
1. The "An Update is ready to be installed" pop up happens everytime I start Logos4; I cannot do the update, evertime I click "Yes" the buttom pops up again (endless loop - Yes - popup - yes -popup ...)

 

This part of your problem happened to me this afternoon.

the only way I coul make it go away was to reboot the computer.

Then I was able to open the software.

Regards

Steve F

 

Regards, SteveF

Posts 273
Ken Avery | Forum Activity | Replied: Wed, Jan 6 2010 5:45 AM

Stephen Filyer:

Ken Avery:
1. The "An Update is ready to be installed" pop up happens everytime I start Logos4; I cannot do the update, evertime I click "Yes" the buttom pops up again (endless loop - Yes - popup - yes -popup ...)

 

This part of your problem happened to me this afternoon.

the only way I coul make it go away was to reboot the computer.

Then I was able to open the software.

Regards

Steve F

Steve,

Thanks for the respons - I rebooted and the problem persits Sad

Posts 2220
Mark | Forum Activity | Replied: Wed, Jan 6 2010 5:52 AM

George T.:
I would have put this on the ng but

Is the ng still active?  Are people using it?

Posts 132
George T. Kelley | Forum Activity | Replied: Wed, Jan 6 2010 7:22 AM

There are a few that are left on the ng but not all questions are replied to there anymore. The cure to this problem is to down load the V4 setup program and run it, this will fix the problem. In Ken Avery's Reply the web address is included.

The V4 updates are nice, but it is so slow, even using it to just to read my daily Bible Reading it is slow. It gets to the point like it used to be in Windows 3.x, go get you a cup of coffee and talk to someone and then it will have completed its task. It seems especially slow in notes, the Bible reading file, etc.

 

God Bless,
George T.

Posts 273
Ken Avery | Forum Activity | Replied: Thu, Jan 7 2010 6:09 AM

Still broke :(

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