BUG: Isn't it time Logos fixed this request?

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Jack Caviness | Forum Activity | Posted: Mon, May 5 2014 5:16 PM

5.2a SR-3 Mac OS 10.9.2

Every time Logos starts up, the app requests a crash report even though it had experienced a normal shut down.

Tom Philpot reported the cause several weeks ago. Why has this not been fixed?

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LimJK | Forum Activity | Replied: Mon, May 5 2014 5:40 PM

Jack,

+1 I can confirm this, I am getting this each time I start / restart Logos for about a week.

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

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Pascal Grosjean | Forum Activity | Replied: Mon, May 5 2014 9:00 PM

Same thing with my Mac ...

I quit Logos normally, the next day when I start up, it brings a crash report for no reason...

But there seems to be nothing else, just this crash report, Logos is running ok... so let's live with it for a while and wait until Logos was able to fix this issue...

Thank you very much

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Tom Philpot | Forum Activity | Replied: Tue, May 6 2014 7:49 AM

Jack,

It appears that the normal "Shutting down" window that L5 Mac displays when you quit sometimes generates a ".hang" report because the app is waiting for background work/network connections to finish up. That ".hang" file is detected and reported to our crash server which explains why you're getting this every time. I'll create a case to have this fixed.

For now, if this dialog appears and you know it didn't crash, you can simply "Cancel"

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Dave Hooton | Forum Activity | Replied: Tue, May 6 2014 11:30 AM

Tom Philpot:
That ".hang" file is detected and reported to our crash server which explains why you're getting this every time. I'll create a case to have this fixed.

But it took yet another reminder to get around to this!?

Dave
===

Windows 10 & Android 8

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Jack Caviness | Forum Activity | Replied: Tue, May 6 2014 2:00 PM

Dave Hooton:

Tom Philpot:
That ".hang" file is detected and reported to our crash server which explains why you're getting this every time. I'll create a case to have this fixed.

But it took yet another reminder to get around to this!?

I could be wrong, but this seems to be a different cause. Believe previously, these irritating requests were caused by the presence of a crash report in the logging folder.

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LimJK | Forum Activity | Replied: Tue, May 6 2014 3:32 PM

Jack,

my work around, not sure it will work for you. 

  • Start logos 5
  • remove all log files
  • quit logos. I waited to make sure it quits
  • start logos again

all the best

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

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Angela Murashov | Forum Activity | Replied: Wed, May 14 2014 8:39 AM

Tom Philpot:
I'll create a case to have this fixed.

This should be fixed in 5.2a SR-4. 

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Jack Caviness | Forum Activity | Replied: Wed, May 14 2014 2:26 PM

Angela Murashov:

Tom Philpot:
I'll create a case to have this fixed.

This should be fixed in 5.2a SR-4. 

And it appears that it is indeed fixed Party!!!. Thank you Logos 

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