Where is MY John Macpherson Collection?

I had the John Macpherson Collection ordered in my Pre-Pub list. Just before it was supposed to ship Logos sent me an email telling me they had removed the order from my list because this resources is included in a bigger package I have purchased. I checked my list to confirm they had indeed removed it.

Today I checked my library, no John Macpherson Collection. I checked the new products list and see it has shipped. The product description page shows no bigger collections include this resource. What happened Logos?

(Yes, I do upgrade my resources daily.)

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Comments

Matthew C Jones

I checked my list to confirm they had indeed removed it.

Just in case I wasn't clear on this... Logos removed the resource from my Pre-Pub orders. I didn't.

Garrett Ho

https://community.logos.com/discussion/comment/594053#Comment_594053

I received the same message. "Your Prepub for John Macpherson Collection has been removed from your account as it is part of your recent order for the Reformed Library."

It isn't in my account either, so can just hope its coming...

Don Awalt

https://community.logos.com/discussion/comment/594056#Comment_594056

Same message here too. I got the email it was shipping, email it was removed, but it's not on the page for any of the Reformed packages that I see.

Stephen Steele

https://community.logos.com/discussion/comment/594061#Comment_594061

I'm in the same boat - email from Logos saying it was being removed. Thought I must have missed seeing it in the list of resources in the Reformed package, but apparently not...

HansK

https://community.logos.com/discussion/comment/594063#Comment_594063

I received the same message.

Dan Francis

https://community.logos.com/discussion/comment/594064#Comment_594064

I received a puzzling email a few weeks back telling me a pre pub was included in Lutheran bronze so it was being cancelled. even though I own Anglican gold not any lutheran packages.

-Dan

Michael A. Lasley

https://community.logos.com/discussion/comment/594083#Comment_594083

I received the same message. They said it was due to my upgrade of the Reformed package. Th eorder was canceled and now the product shows as locked on the website.

Robert Harner

https://community.logos.com/discussion/comment/594085#Comment_594085

I received the email a day before it shipped and saw it was not part of a package. The CP price was $35.00 and pre-pub price was $34.95

http://community.logos.com/forums/t/83026.aspx

Don't worry. We've got you covered. Here's our current plan:

Contact everyone who's purchased a new tradition-specific base package who also has an active CP bid or Pre-Pub order for an item that's contained in the owned (or pre-ordered, in the case of SDA) base package and tell them to cancel their bid or pre-order for the overlapping items.

In the event that you don't cancel because you don't get the email, forget, etc., we'll either cancel for you or enable our new dynamic pricing for Pre-Pub feature, which will ensure that you only get charged for the unowned portion of the product, which in this case would be 0%. So we'd ship the Pre-Pub, but charge you $0.

Either way, we'll ensure that you're not purchasing the same content twice.

I tried deleting mine back then but they would insert themselves back in. I've been charged for 2 of them. One took about 2 weeks to be refunded and the other one is still counting. It's not working quite as smooth as planned.

Matthew C Jones

https://community.logos.com/discussion/comment/594100#Comment_594100

I received the email a day before it shipped and saw it was not part of a package. The CP price was $35.00 and pre-pub price was $34.95

And now it will cost us $49.95, thanks to Logos. [:(]

DAL

https://community.logos.com/discussion/comment/594380#Comment_594380

I received the email a day before it shipped and saw it was not part of a package. The CP price was $35.00 and pre-pub price was $34.95

And now it will cost us $49.95, thanks to Logos.

No, it won't. With the evidence you have, call Logos and they'll take care of you.

Don Awalt

https://community.logos.com/discussion/comment/594381#Comment_594381

I just got an email from Logos, they apologized, put it back in my Prepub orders for $35, and it just downloaded! I didn't have to do anything. Thanks Logos!

Ted Hans

https://community.logos.com/discussion/comment/594380#Comment_594380

This is getting very confusing. Is this collection included in the Reformed base package as suggested by the email you received or not? I think Logos needs to weigh in on this.

Matthew C Jones

https://community.logos.com/discussion/comment/594383#Comment_594383

I just got an email from Logos, they apologized, put it back in my Prepub orders for $35, and it just downloaded! I didn't have to do anything. Thanks Logos!

I haven't heard word one yet.

Don Awalt

https://community.logos.com/discussion/comment/594384#Comment_594384

This is getting very confusing. Is this collection included in the Reformed base package as suggested by the email you received or not? I think Logos needs to weigh in on this.

I was told by Logos it was NOT part of any Reformed base package. I checked, it does not show on the page of resources for Diamond, the largest package. Hence, I was charged the $35 for it. Sounds like it was just a confusion that they are correcting.

Ted Hans

https://community.logos.com/discussion/comment/594429#Comment_594429

I was told by Logos it was NOT part of any Reformed base package. I checked, it does not show on the page of resources for Diamond, the largest package. Hence, I was charged the $35 for it. Sounds like it was just a confusion that they are correcting.

Thanks for the update. I still think Logos needs to give a clear public statement on this.

Matthew C Jones

https://community.logos.com/discussion/comment/594443#Comment_594443

I got an email from Logos inviting me to buy the resource at the Pre-Pub price.

I will. All is good now.

Robert Harner

https://community.logos.com/discussion/comment/594447#Comment_594447

I got an email from Logos inviting me to buy the resource at the Pre-Pub price.

I will. All is good now.

They billed mine at the CP price, not the Pre-Pub price. A nickle more . . . ah well . . . I need to lose some weight anyway

SineNomine

https://community.logos.com/discussion/comment/594511#Comment_594511

I got an email from Logos inviting me to buy the resource at the Pre-Pub price.

I will. All is good now.

They billed mine at the CP price, not the Pre-Pub price. A nickle more . . . ah well . . . I need to lose some weight anyway

Isn't the CP price supposed to not be higher than the Pre-Pub price?

Robert Harner

https://community.logos.com/discussion/comment/594513#Comment_594513

I got an email from Logos inviting me to buy the resource at the Pre-Pub price.

I will. All is good now.

They billed mine at the CP price, not the Pre-Pub price. A nickle more . . . ah well . . . I need to lose some weight anyway

Isn't the CP price supposed to not be higher than the Pre-Pub price?

should be . . . but not always

http://community.logos.com/forums/p/82920/581245.aspx#581245