Where is MY John Macpherson Collection?

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This post has 19 Replies | 0 Followers

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Matthew C Jones | Forum Activity | Posted: Thu, May 15 2014 12:17 PM

I had the John Macpherson Collection ordered in my Pre-Pub list. Just before it was supposed to ship Logos sent me an email telling me they had removed the order from my list because this resources is included in a bigger package I have purchased. I checked my list to confirm they had indeed removed it. 

Today I checked my library, no John Macpherson Collection. I checked the new products list and see it has shipped. The product description page shows no bigger collections include this resource. What happened Logos?

(Yes, I do upgrade my resources daily.)

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Matthew C Jones | Forum Activity | Replied: Thu, May 15 2014 12:51 PM

Super.Tramp:
I checked my list to confirm they had indeed removed it.

Just in case I wasn't clear on this...  Logos  removed the resource from my Pre-Pub orders. I didn't.

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Garrett Ho | Forum Activity | Replied: Thu, May 15 2014 12:59 PM

I received the same message. "Your Prepub for John Macpherson Collection has been removed from your account as it is part of your recent order for the Reformed Library."

It isn't in my account either, so can just hope its coming...

Posts 2829
Don Awalt | Forum Activity | Replied: Thu, May 15 2014 1:35 PM

Same message here too. I got the email it was shipping, email it was removed, but it's not on the page for any of the Reformed packages that I see. 

Posts 617
Stephen Steele | Forum Activity | Replied: Thu, May 15 2014 1:41 PM

I'm in the same boat - email from Logos saying it was being removed. Thought I must have missed seeing it in the list of resources in the Reformed package, but apparently not...

Posts 570
HansK | Forum Activity | Replied: Thu, May 15 2014 1:43 PM

I received the same message.

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

Posts 5250
Dan Francis | Forum Activity | Replied: Thu, May 15 2014 3:23 PM

I received a puzzling email a few weeks back telling me a pre pub was included in Lutheran bronze so it was being cancelled. even though I own Anglican gold not any lutheran packages.

-Dan

Posts 226
Michael A. Lasley | Forum Activity | Replied: Thu, May 15 2014 3:30 PM

I received the same message. They said it was due to my upgrade of the Reformed package. Th eorder was canceled and now the product shows as locked on the website.

Posts 461
Robert Harner | Forum Activity | Replied: Thu, May 15 2014 4:45 PM

I received the email a day before it shipped and saw it was not part of a package. The CP price was $35.00 and pre-pub price was $34.95

http://community.logos.com/forums/t/83026.aspx 

Phil Gons:

Don't worry. We've got you covered. Here's our current plan:

  1. Contact everyone who's purchased a new tradition-specific base package who also has an active CP bid or Pre-Pub order for an item that's contained in the owned (or pre-ordered, in the case of SDA) base package and tell them to cancel their bid or pre-order for the overlapping items.
  2. In the event that you don't cancel because you don't get the email, forget, etc., we'll either cancel for you or enable our new dynamic pricing for Pre-Pub feature, which will ensure that you only get charged for the unowned portion of the product, which in this case would be 0%. So we'd ship the Pre-Pub, but charge you $0.

Either way, we'll ensure that you're not purchasing the same content twice.

I tried deleting mine back then but they would insert themselves back in. I've been charged for 2 of them. One took about 2 weeks to be refunded and the other one is still counting. It's not working quite as smooth as planned.

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Matthew C Jones | Forum Activity | Replied: Fri, May 16 2014 10:19 AM

Robert Harner:
I received the email a day before it shipped and saw it was not part of a package. The CP price was $35.00 and pre-pub price was $34.95

And now it will cost us $49.95, thanks to Logos.  Sad

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DAL | Forum Activity | Replied: Fri, May 16 2014 10:22 AM

Super.Tramp:

Robert Harner:
I received the email a day before it shipped and saw it was not part of a package. The CP price was $35.00 and pre-pub price was $34.95

And now it will cost us $49.95, thanks to Logos.  Sad

No, it won't.  With the evidence you have, call Logos and they'll take care of you.

Posts 2829
Don Awalt | Forum Activity | Replied: Fri, May 16 2014 10:30 AM

I just got an email from Logos, they apologized, put it back in my Prepub orders for $35, and it just downloaded! I didn't have to do anything. Thanks Logos!

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Ted Hans | Forum Activity | Replied: Fri, May 16 2014 10:34 AM

This is getting very confusing. Is this collection included in the Reformed base package as suggested by the email you received or not? I think Logos needs to weigh in on this.

Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

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Matthew C Jones | Forum Activity | Replied: Fri, May 16 2014 10:53 AM

Don Awalt:

I just got an email from Logos, they apologized, put it back in my Prepub orders for $35, and it just downloaded! I didn't have to do anything. Thanks Logos!

 I haven't heard word one yet.

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Don Awalt | Forum Activity | Replied: Fri, May 16 2014 12:58 PM

Ted Hans:

This is getting very confusing. Is this collection included in the Reformed base package as suggested by the email you received or not? I think Logos needs to weigh in on this.

I was told by Logos it was NOT part of any Reformed base package. I checked, it does not show on the page of resources for Diamond, the largest package. Hence, I was charged the $35 for it. Sounds like it was just a confusion that they are correcting.

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Ted Hans | Forum Activity | Replied: Fri, May 16 2014 1:37 PM

Don Awalt:

I was told by Logos it was NOT part of any Reformed base package. I checked, it does not show on the page of resources for Diamond, the largest package. Hence, I was charged the $35 for it. Sounds like it was just a confusion that they are correcting.

Thanks for the update. I still think Logos needs to give a clear public statement on this.

Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

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Matthew C Jones | Forum Activity | Replied: Fri, May 16 2014 1:50 PM

I got an email from Logos inviting me to buy the resource at the Pre-Pub price.

I will. All is good now.

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Robert Harner | Forum Activity | Replied: Fri, May 16 2014 4:53 PM

Super.Tramp:

I got an email from Logos inviting me to buy the resource at the Pre-Pub price.

I will. All is good now.

They billed mine at the CP price, not the Pre-Pub price. A nickle more . . . ah well . . . I need to lose some weight anyway

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SineNomine | Forum Activity | Replied: Fri, May 16 2014 5:00 PM

Robert Harner:

Super.Tramp:

I got an email from Logos inviting me to buy the resource at the Pre-Pub price.

I will. All is good now.

They billed mine at the CP price, not the Pre-Pub price. A nickle more . . . ah well . . . I need to lose some weight anyway

Isn't the CP price supposed to not be higher than the Pre-Pub price?

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Robert Harner | Forum Activity | Replied: Fri, May 16 2014 5:45 PM

SineNomine:

Robert Harner:

Super.Tramp:

I got an email from Logos inviting me to buy the resource at the Pre-Pub price.

I will. All is good now.

They billed mine at the CP price, not the Pre-Pub price. A nickle more . . . ah well . . . I need to lose some weight anyway

Isn't the CP price supposed to not be higher than the Pre-Pub price?

should be . . . but not always

http://community.logos.com/forums/p/82920/581245.aspx#581245 

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