sign-in problem

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This post has 14 Replies | 0 Followers

Posts 160
Michael Hatcher | Forum Activity | Posted: Sun, May 18 2014 5:31 AM

I have been having to sign in every time I open Logos. I know the normal setting is that my credentials are to be saved and used automatically, but this is not taking place. Here are the latest logs. Any help would be appreciated (not a major problem and has been taking place but figured it would take care of itself with updates but didn't).

I am using it on a MacBook Pro: running OS X 10.9.3 (an Intel Core 2 Duo, with 4 GB, I installed a SSD).

60057.Logging.zip

Michael Hatcher

visit: www.bellviewcoc.com

iMac 2.8 GHz i7 quad core, 8 GB Ram, 1 TB HD

Posts 24239
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, May 18 2014 4:35 PM

The message is "Couldn't protect user's password: Data protection failed" because "Improperly protected user's key pairs in '/Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono/keypairs'". I don't know what this means but Logos or another Mac user may be able to assist.

Dave
===

Windows & Android

Posts 231
Charles | Forum Activity | Replied: Sun, May 18 2014 4:53 PM

Dave Hooton:

The message is "Couldn't protect user's password: Data protection failed" because "Improperly protected user's key pairs in '/Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono/keypairs'". I don't know what this means but Logos or another Mac user may be able to assist.

Michael:

I just checked the file on my iMac (OS X 10.9.3) that Dave pointed out in the error you received. It appears to be an encoded file made up of numbers and letters and has a file extension of "xml".  It may have something to do with your keychain but of that I'm not sure.  Also it's possible the file may be corrupt, however, I don't know how you would go about correcting it. As Dave advises, it may be best to wait for someone from Logos support to look at it.

In Christ,

Charles

2017 27" iMac 5K, Mojave, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, iOS 12.0  

Posts 160
Michael Hatcher | Forum Activity | Replied: Mon, May 19 2014 4:04 AM

Thanks Dave and Charles.

Guess I will be waiting for someone from Logos. I know it is not a major bug, but it is a nuisance. 

Michael Hatcher

visit: www.bellviewcoc.com

iMac 2.8 GHz i7 quad core, 8 GB Ram, 1 TB HD

Posts 24239
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, May 19 2014 6:11 AM

Or call Technical Support.

Dave
===

Windows & Android

Posts 7877
LogosEmployee

The permissions on a folder aren't set properly; to fix it, open a terminal and run:

chmod 700 ~/.config/.mono/keypairs

Posts 160
Michael Hatcher | Forum Activity | Replied: Tue, May 20 2014 3:44 AM

Bradley

Thank you for the help, but it did not work. I did a copy and paste into terminal. Here is everything from the terminal window:

Michaels-MacBook-Pro:~ michaelhatcher$ chmod 700 ~/.config/.mono/keypairs

chmod: Unable to change file mode on /Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono/keypairs: Operation not permitted

Michael Hatcher

visit: www.bellviewcoc.com

iMac 2.8 GHz i7 quad core, 8 GB Ram, 1 TB HD

Posts 7877
LogosEmployee

It sounds like you may have some other permissions errors on the files in your home directory. I think the best thing to do at this point would be to contact Customer Support and reference this thread.

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Tue, May 20 2014 12:54 PM

Hi Michael,

I apologize for the inconvenience. As Bradley mentioned, this is a problem caused by incorrect permissions on your keypairs directory, but I suspect we may need to work up to this directory, by first correcting permission on its parents. You may want to go through all 3 commands outlined in our support article: https://www.logos.com/support/logos5/mac/sign-in

If that doesn't work, I'd recommend contacting your system administrator or an Apple technician for help repairing your Mac Account's permissions at the User or Root directories.

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 160
Michael Hatcher | Forum Activity | Replied: Tue, May 20 2014 4:50 PM

Hi Mike,

Thank you for the information. Sadly, it did not work for me. Here is everything from the terminal window:

Michaels-MacBook-Pro:~ michaelhatcher$ chmod 755 ~/.config

chmod: Unable to change file mode on /Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config: Operation not permitted

Michaels-MacBook-Pro:~ michaelhatcher$ chmod 755 ~/.config/.mono

chmod: Unable to change file mode on /Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono: Operation not permitted

Michaels-MacBook-Pro:~ michaelhatcher$ chmod 700 ~/.config/.mono/keypairs

chmod: Unable to change file mode on /Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono/keypairs: Operation not permitted


Michael Hatcher

visit: www.bellviewcoc.com

iMac 2.8 GHz i7 quad core, 8 GB Ram, 1 TB HD

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, May 20 2014 9:45 PM

Michael Hatcher:
Here is everything from the terminal window:

Please open terminal and run three list commands (ls) followed by replying with output:

ls -al ~

ls -aln ~

ls -alnR ~/.config

Keep Smiling Smile

Posts 160
Michael Hatcher | Forum Activity | Replied: Wed, May 21 2014 3:08 AM

Here is the results:

Last login: Tue May 20 18:42:23 on ttys000

Michaels-MacBook-Pro:~ michaelhatcher$ ls -al ~

total 64

drwxrwxr-x+ 30 root            admin   1020 Apr 26 14:49 .

drwxrwxr-x+  7 root            admin    238 May  9  2013 ..

-rw-rw-r--+  1 root            admin      3 Nov 27  2012 .CFUserTextEncoding

-rw-rw-r--@  1 root            admin  12292 May  7 13:53 .DS_Store

drwx------  11 michaelhatcher  admin    374 May 20 05:46 .Trash

drwxrwxr-x+  4 root            admin    136 Nov 26  2012 .adobe

-rw-rw-r--+  1 root            admin   2928 May 20 19:26 .bash_history

drwxrwxr-x+  3 root            admin    102 Nov 26  2012 .config

drwx------   3 michaelhatcher  admin    102 Apr  8 14:21 .cups

drwxrwxr-x+ 20 root            admin    680 May 20 05:57 .dropbox

drwx------   4 michaelhatcher  admin    136 Apr 26 14:49 .dropbox-master

drwxrwxr-x+  3 root            admin    102 Nov 26  2012 .mono

drwxrwxr-x+  3 root            admin    102 Aug  5  2013 .mplayer

drwxr-xr-x  12 michaelhatcher  admin    408 Apr 29 13:10 .pia_manager

-rw-rw-r--+  1 root            admin   8060 Apr 23 02:12 .pia_manager_crash.log

drwxrwxr-x+ 28 root            admin    952 Mar  1 05:05 .spotflux

drwxrwxr-x+  3 root            admin    102 Feb 18 05:30 .swt

drwxrwxr-x+  2 root            admin     68 May 20 18:48 .wapi

drwxrwxr-x@ 10 root            admin    340 Feb  5 13:56 Copy

drwxrwxr-x+  7 root            admin    238 May 20 05:57 Desktop

drwxrwxr-x+  8 root            admin    272 May  6 09:11 Documents

drwxrwxr-x+  7 root            admin    238 May  7 09:17 Downloads

drwxrwxr-x@ 27 root            admin    918 May 20 05:57 Dropbox

drwx------@ 12 michaelhatcher  admin    408 May 20 05:55 Google Drive

drwxrwxr-x@ 58 root            admin   1972 Mar  3 12:48 Library

drwxrwxr-x+  5 root            admin    170 Nov  8  2013 Movies

drwxrwxr-x+  4 root            admin    136 Sep  9  2013 Music

drwxrwxr-x@ 15 root            admin    510 May 20 05:55 OneDrive

drwxrwxr-x+  5 root            admin    170 Sep 21  2013 Pictures

drwxrwxr-x+  5 root            admin    170 Jun  8  2013 Public

Michaels-MacBook-Pro:~ michaelhatcher$ ls -aln ~

total 64

drwxrwxr-x+ 30 0    80   1020 Apr 26 14:49 .

drwxrwxr-x+  7 0    80    238 May  9  2013 ..

-rw-rw-r--+  1 0    80      3 Nov 27  2012 .CFUserTextEncoding

-rw-rw-r--@  1 0    80  12292 May  7 13:53 .DS_Store

drwx------  11 501  80    374 May 20 05:46 .Trash

drwxrwxr-x+  4 0    80    136 Nov 26  2012 .adobe

-rw-rw-r--+  1 0    80   2928 May 20 19:26 .bash_history

drwxrwxr-x+  3 0    80    102 Nov 26  2012 .config

drwx------   3 501  80    102 Apr  8 14:21 .cups

drwxrwxr-x+ 20 0    80    680 May 20 05:57 .dropbox

drwx------   4 501  80    136 Apr 26 14:49 .dropbox-master

drwxrwxr-x+  3 0    80    102 Nov 26  2012 .mono

drwxrwxr-x+  3 0    80    102 Aug  5  2013 .mplayer

drwxr-xr-x  12 501  80    408 Apr 29 13:10 .pia_manager

-rw-rw-r--+  1 0    80   8060 Apr 23 02:12 .pia_manager_crash.log

drwxrwxr-x+ 28 0    80    952 Mar  1 05:05 .spotflux

drwxrwxr-x+  3 0    80    102 Feb 18 05:30 .swt

drwxrwxr-x+  2 0    80     68 May 20 18:48 .wapi

drwxrwxr-x@ 10 0    80    340 Feb  5 13:56 Copy

drwxrwxr-x+  7 0    80    238 May 20 05:57 Desktop

drwxrwxr-x+  8 0    80    272 May  6 09:11 Documents

drwxrwxr-x+  7 0    80    238 May  7 09:17 Downloads

drwxrwxr-x@ 27 0    80    918 May 20 05:57 Dropbox

drwx------@ 12 501  80    408 May 20 05:55 Google Drive

drwxrwxr-x@ 58 0    80   1972 Mar  3 12:48 Library

drwxrwxr-x+  5 0    80    170 Nov  8  2013 Movies

drwxrwxr-x+  4 0    80    136 Sep  9  2013 Music

drwxrwxr-x@ 15 0    80    510 May 20 05:55 OneDrive

drwxrwxr-x+  5 0    80    170 Sep 21  2013 Pictures

drwxrwxr-x+  5 0    80    170 Jun  8  2013 Public

Michaels-MacBook-Pro:~ michaelhatcher$ ls -alnR ~/.config

total 0

drwxrwxr-x+  3 0  80   102 Nov 26  2012 .

drwxrwxr-x+ 30 0  80  1020 Apr 26 14:49 ..

drwxrwxr-x+  3 0  80   102 Nov 26  2012 .mono

/Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono:

total 0

drwxrwxr-x+ 3 0  80  102 Nov 26  2012 .

drwxrwxr-x+ 3 0  80  102 Nov 26  2012 ..

drwxrwxr-x+ 3 0  80  102 Nov 26  2012 keypairs

/Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono/keypairs:

total 8

drwxrwxr-x+ 3 0  80   102 Nov 26  2012 .

drwxrwxr-x+ 3 0  80   102 Nov 26  2012 ..

-rw-rw-r--+ 1 0  80  1448 Nov 26  2012 [1][98f3a7e3-0d6e-f432-8a18-e1144b53633f][-1].xml

Michaels-MacBook-Pro:~ michaelhatcher$ 

Michael Hatcher

visit: www.bellviewcoc.com

iMac 2.8 GHz i7 quad core, 8 GB Ram, 1 TB HD

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, May 21 2014 6:49 AM

Michael Hatcher:
Here is the results:

Nominal convention is files and folders with user's home directory are owned by user, not root.

Suggest running command to change ownership of ~/.config folder and folders from root to michaelhatcher

sudo chown -R 501 /Users/michaelhatcher/.config

Note: sudo prompts for your password.  When running a command using sudo, use fully qualified paths since ~ for root is different.

Next run the commands from => https://www.logos.com/support/logos5/mac/sign-in

chmod 755 ~/.config
chmod 755 ~/.config/.mono
chmod 700 ~/.config/.mono/keypairs

Please run list command and reply with output:

ls -alnR ~/.config

Keep Smiling Smile

Posts 160
Michael Hatcher | Forum Activity | Replied: Wed, May 21 2014 8:54 AM

Keep Smiling:

I had to alter the first sudo command a tad, but here is everything in the terminal window:

Last login: Wed May 21 10:42:02 on ttys000

Michaels-MacBook-Pro:~ michaelhatcher$ sudo chown -R 501 /Volumes/MacBook\ Pro\ Data\ Drive/Users/michaelhatcher/.config

Password:

Michaels-MacBook-Pro:~ michaelhatcher$ chmod 755 ~/.config

Michaels-MacBook-Pro:~ michaelhatcher$ chmod 755 ~/.config/.mono

Michaels-MacBook-Pro:~ michaelhatcher$ chmod 700 ~/.config/.mono/keypairs

Michaels-MacBook-Pro:~ michaelhatcher$ ls -alnR ~/.config

total 0

drwxr-xr-x+  3 501  80   102 Nov 26  2012 .

drwxrwxr-x+ 30 0    80  1020 Apr 26 14:49 ..

drwxr-xr-x+  3 501  80   102 Nov 26  2012 .mono

/Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono:

total 0

drwxr-xr-x+ 3 501  80  102 Nov 26  2012 .

drwxr-xr-x+ 3 501  80  102 Nov 26  2012 ..

drwx------+ 3 501  80  102 Nov 26  2012 keypairs

/Volumes/MacBook Pro Data Drive/Users/michaelhatcher/.config/.mono/keypairs:

total 8

drwx------+ 3 501  80   102 Nov 26  2012 .

drwxr-xr-x+ 3 501  80   102 Nov 26  2012 ..

-rw-rw-r--+ 1 501  80  1448 Nov 26  2012 [1][98f3a7e3-0d6e-f432-8a18-e1144b53633f][-1].xml

Michaels-MacBook-Pro:~ michaelhatcher$ 

Michael Hatcher

visit: www.bellviewcoc.com

iMac 2.8 GHz i7 quad core, 8 GB Ram, 1 TB HD

Posts 160
Michael Hatcher | Forum Activity | Replied: Wed, May 21 2014 8:59 AM

Keep Smiling:

I signed in and had to use my credentials (as expected). I closed down the program, and then I signed in again with no need to use them. Thus it is working properly now.

I want to thank everyone for your help (and Keep Smiling, that was wayyyy above my pay grade ---- lol).

Michael Hatcher

visit: www.bellviewcoc.com

iMac 2.8 GHz i7 quad core, 8 GB Ram, 1 TB HD

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