Bookstore - Initial Reaction

After looking at it briefly it seems to be something I would likely keep turned off. I understand why the sales and marketing folks like the feature, but I would speculate most users will not find much use for it. I might be wrong. I hope not too much time and resources have been invested in this feature when there are so many other things that need to be worked on.

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Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/604151#Comment_604151

If your engineers need some additional info (like IP adresses I was connected with

That would be helpful. Anyone who has been blocked in the past, please post your current IP address (http://www.whatismyip.com/) so we can check our logs for it. Update: And if you remember about what time the connection started failing, that would also be useful information.

(I know IPs can be assigned dynamically, but if enough people post an IP address we should be able to get matches on some of them.)

Lynden O. Williams

https://community.logos.com/discussion/comment/604148#Comment_604148

The way to get around the penalty wait is to reboot the pc. Using Windows.

Not for me. Not even rebooting the PC and using a different user-id (and anonmous mode on Google Chrome) worked. Perhaps you obtained a different IP address after reboot.

(I'm writing from another PC on a totally different network)

Now that you mention it, I could not log onto their website. Thought it was my router acting up.

Lynden O. Williams

https://community.logos.com/discussion/comment/604164#Comment_604164

Anyone who has been blocked in the past, please post your current IP address (http://www.whatismyip.com/) so we can check our logs for it.

Not comfortable doing this. Can we email it, and if so what is the email address?

Todd Phillips

https://community.logos.com/discussion/comment/604164#Comment_604164

Anyone who has been blocked in the past, please post your current IP address (http://www.whatismyip.com/) so we can check our logs for it. Update: And if you remember about what time the connection started failing, that would also be useful information.

66.64.120.85 is the address of my connection that Logos isn't responding to.

It started failing around 9:40a Central Time.

NB.Mick

https://community.logos.com/discussion/comment/604164#Comment_604164

Free again!

If your engineers need some additional info (like IP adresses I was connected with

That would be helpful. Anyone who has been blocked in the past, please post your current IP address (http://www.whatismyip.com/) so we can check our logs for it. Update: And if you remember about what time the connection started failing, that would also be useful information.

(I know IPs can be assigned dynamically, but if enough people post an IP address we should be able to get matches on some of them.)

According to your tool my IP is 80.128.2.2 - my connection failed directly after the post above, which should give you a good timestamp.

EDIT: this would be about 15:44 my time (CEST) equivalent to 6:44 your time.

See screenshots of the Win7 resource monitor, showing network connections prior to and during my penalty. It seems, invoking the New Preview asked some other servers than usual. Tracert looks entirely the same before and after. Note that the screenshots are automatically time-stamped by Jing and thus should allow reconciling them with the Logos.log

7506.screenshots.zip

5758.LogosError.zip

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/604173#Comment_604173

Thanks everyone for the helpful feedback. We apologise for the inconvenience of being unable to access Logos sites. The problem on our end should be corrected, and accessing a resource preview shouldn't cause this disconnection problem any more.

If you still have problems accessing Logos.com, and the problems started after 8:25am PST (about the time of this post), please reply here.

Todd Phillips

https://community.logos.com/discussion/comment/604176#Comment_604176

Thanks everyone for the helpful feedback. We apologise for the inconvenience of being unable to access Logos sites. The problem on our end should be corrected, and accessing a resource preview shouldn't cause this disconnection problem any more.

If you still have problems accessing Logos.com, and the problems started after 8:25am PST (about the time of this post), please reply here.

Okay, my technical side is curious. Can you share what caused it?

BTW, I'm still unable to connect on the original IP. I guess my hour of no-communication isn't up yet? Okay, I'm back in now.

Lynden O. Williams

https://community.logos.com/discussion/comment/604179#Comment_604179

Problem solved.

NB.Mick

https://community.logos.com/discussion/comment/604176#Comment_604176

Thanks Bradley,

I can confirm it's fixed.

Randy W. Sims

https://community.logos.com/discussion/comment/604182#Comment_604182

Thanks Nick and everyone for confirming the problem.

Thanks Bradley for solving it.

Rosie Perera

Bookstore suggests nothing but Spanish books for humility topic.

This has probably been mentioned before, but the bookstore should not be suggesting foreign language books. It should know my default language. Perhaps there could be an option to suggest foreign language books for people who want that, but the default should be not to.

Dylan Rondeau

https://community.logos.com/discussion/comment/633102#Comment_633102

Bookstore suggests nothing but Spanish books for humility topic.

This has probably been mentioned before, but the bookstore should not be suggesting foreign language books. It should know my default language. Perhaps there could be an option to suggest foreign language books for people who want that, but the default should be not to.

The intended behavior is to list other language resources after your selected language. In this case, you apparently already own all English resources which provide relevant data for that search.

IIRC, we don't want to completely exclude foreign language books (for multilingual users - they'd have to swap UI languages to see other resources), but we absolutely do prioritize your selected language.

Rosie Perera

https://community.logos.com/discussion/comment/633104#Comment_633104

The intended behavior is to list other language resources after your selected language. In this case, you apparently already own all English resources which provide relevant data for that search.

IIRC, we don't want to completely exclude foreign language books (for multilingual users - they'd have to swap UI languages to see other resources), but we absolutely do prioritize your selected language.

OK, then how about a user-settable options to exclude foreign language books. I'd rather see that section empty than have any Spanish books in it. Frankly I'm probably not your target audience for that feature, though, as I'm probably going to keep it off all the time. I already have most of the books you sell that I'd ever want to buy. So feel free to ignore suggestions like this from me. [;)]

Erwin Stull, Sr.

https://community.logos.com/discussion/comment/633119#Comment_633119

So feel free to ignore suggestions like this from me.

No, please DON'T ignore Rosie's suggestion. Add my request for the same. [:)]

GaoLu

https://community.logos.com/discussion/comment/633169#Comment_633169

I thought of an actual GOOD use for that feature. A VERY good use. It is not to include it in guides.

The good use is to include it as an OPTION in the Library.

But, make it a tool for the user and not a marketing abuse by logos.

Often I have searched for something in my library and wish I had a quick way to find it in the bookstore. There is no more likely place I will start hunting for Logos book than the Library. Never will I start looking for a book or be influenced to buy one from a Guide. When I have a guide open, I am not shopping, I am going gang busters working.

DMB

https://community.logos.com/discussion/comment/634021#Comment_634021

I agree, Gao. First, I rarely use the tools. I don't buy monster libraries that I've no idea what's included. But quite often I'm in my library and see I've no resource on X-Y-Z.

Which introduces my next already mentioned point, being .... 'Why doesn't the Logos.com search have a more sophisticated ability matching Logos5?' Everytime I use Google, up pops Google books. I just can't buy them.

This remains a big mystery. Logos has the lookup/search ability at their fingertips. A huge market (vs the tiny group in L5 tools).

Maybe publishers are reluctant to have customers locating their religious books and potentially buying them. Usually it's a publisher issue.

GaoLu

https://community.logos.com/discussion/comment/634071#Comment_634071

I've decided Bookstore in the guides is a good thing after all. I favor it. So long as it is optional.