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Posts 49
Christopher Kou | Forum Activity | Posted: Mon, Jun 23 2014 11:52 AM

This collection finally got pushed out to us last week:

https://www.logos.com/product/33665/fathers-of-the-church-series

I am pretty excited about it.  However, while all of them seem to load fine on my desktop, quite a few of them are not appearing on my iPad.  The page says that the collection is available on mobile, and no indication is given that license only covers part of the collection, so I'm guessing it's an indexing problem.  I have tried the "rebuild index" in the home screen, and that does not seem to help at all, even after waiting for 20 minutes.  I uninstalled and reinstalled the Logos app, which rebuilt the library, but that also does not seem to help.

Any ideas?

Posts 2157
Kenneth Neighoff | Forum Activity | Replied: Mon, Jun 23 2014 11:57 AM

I noticed the same thing. Sent an email asking about this, but have not heard back yet. 

Posts 489
LogosEmployee
Louis St. Hilaire | Forum Activity | Replied: Mon, Jun 23 2014 12:08 PM

We encountered a problem preventing many of the volumes from appearing on mobile platforms. We're hoping to have it resolved soon.

Thanks for your patience.

Posts 49
Christopher Kou | Forum Activity | Replied: Mon, Jun 23 2014 12:14 PM

Louis St. Hilaire:

We encountered a problem preventing many of the volumes from appearing on mobile platforms. We're hoping to have it resolved soon.

Thanks for your patience.

Ah, thanks!  Good to know.  I am still able to access on my desktop, so it's not hampering any current research.  So I was just wondering if it was a local issue or a resource issue.  I look forward to having 127 volumes of Church Fathers available on the go!

Posts 489
LogosEmployee
Louis St. Hilaire | Forum Activity | Replied: Mon, Jun 30 2014 1:41 PM

All the Fathers of the Church volumes should now be available on mobile platforms. (Note however, that there seems to be a problem with downloading some resources, reported here.)

Posts 509
Greg | Forum Activity | Replied: Mon, Jun 30 2014 4:25 PM

I'm still having this problem. Only have a handful of volumes downloading. The rest are giving me download errors. 

Posts 2157
Kenneth Neighoff | Forum Activity | Replied: Mon, Jun 30 2014 5:27 PM

Do you know when the volume "The Apostolic Fathers" will be mobile ready? 

Posts 49
Christopher Kou | Forum Activity | Replied: Mon, Jun 30 2014 5:42 PM

Yep.  That is what I am having happen.  Attempting to download some pops up an error.  But at least they are visible now.

Posts 2157
Kenneth Neighoff | Forum Activity | Replied: Tue, Jul 1 2014 4:45 PM

The Apostolic Fathers, has downloaded.  Thanks!

Posts 509
Greg | Forum Activity | Replied: Tue, Jul 1 2014 8:27 PM

Louis, 

I still cannot download all of the books on my iPad. I can download more then I could a day ago, but still way less then half.

Posts 489
LogosEmployee
Louis St. Hilaire | Forum Activity | Replied: Tue, Jul 1 2014 9:37 PM

Greg Masone:

I still cannot download all of the books on my iPad. I can download more then I could a day ago, but still way less then half.

Greg,

I'll continue looking into it tomorrow. Can you give me a specific example of a book that isn't downloading? That will help us narrow down where the problem might be occurring.

Thanks.

Posts 509
Greg | Forum Activity | Replied: Wed, Jul 2 2014 6:55 PM

Louis, 

Actually today I was able to download them all without an issue!

So everything works fine now. Just out of curiosity can you say why they weren't downloading?

Posts 489
LogosEmployee
Louis St. Hilaire | Forum Activity | Replied: Thu, Jul 3 2014 8:14 AM

I don't know all of the details, but the initial problem was related to the new and updated data types required by many of the volumes.

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