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Posts 36
David Drew | Forum Activity | Posted: Tue, Jan 5 2010 11:25 AM

I can't seem to log into the app at all. Every time I try, I get the 'Sign In Failed' error.

 

I know that my username and password is correct. I use it to log into these forums, and into Logos 4 itself. For a while I was able to use the app, but then I changed phones, and haven't been able to log into the program since. Even going back to the old phone doesn't help.

 

Is anyone else having this difficulty? 

 

Also, thanks for creating such a great program. For Free! 

Posts 996
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Tue, Jan 5 2010 11:51 AM

David, I ran some tests on your account and everything looks ok. Are you sure the password is being entered correctly? I find it easy to make a mistake using the iPhone keyboard if I'm entering mixed case, as passwords often contain.

Posts 36
David Drew | Forum Activity | Replied: Thu, Jan 7 2010 8:43 PM

Despite my above assertion, it did in fact turn out that I was typing my password incorrectly. I was misreading a 'I' for a 'l' when using my password-storage program.

mea culpa.

Posts 2
Joshua Miles | Forum Activity | Replied: Wed, Jan 20 2010 4:55 PM

 

DavidDrew:

I can't seem to log into the app at all. Every time I try, I get the 'Sign In Failed' error.

 

I know that my username and password is correct. I use it to log into these forums, and into Logos 4 itself. For a while I was able to use the app, but then I changed phones, and haven't been able to log into the program since. Even going back to the old phone doesn't help.

 

I am also having this same error.  I am sure I am entering the same password and username that I use online. 

Is there anything I can do about it?

Posts 996
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Wed, Jan 20 2010 5:02 PM

There is a bug in handling passwords with certain special characters, including &, <, >, ' and ". If your password contains one of those characters, change it so that it does not. This bug will be fixed in the next release.

Posts 2
Joshua Miles | Forum Activity | Replied: Wed, Jan 20 2010 5:07 PM

 

Dave Dunkin:

There is a bug in handling passwords with certain special characters, including &, <, >, ' and ". If your password contains one of those characters, change it so that it does not. This bug will be fixed in the next release.

Thanks for that Dave!   That solved my problem!!

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