Logos only lets your transfer book Licenses once???

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This post has 326 Replies | 5 Followers

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 11:23 AM

Denise:
But a teensy-bit more seriously, I'd planned on dumping (i.e. giving it away) my library in the near future. I'd assumed since my interests are pretty nutty,
Had you not been proselytized into Catholicism,  I might have been interested.

Posts 8601
TCBlack | Forum Activity | Replied: Thu, Aug 28 2014 11:26 AM

David Dobbs:
Great.  My name is now a curse word around logos headquarters.  Sad
Knowing several Logos personal, I sincerely doubt it. I hope that is tongue in cheek. 

Misunderstandings happen David. Welcome to ministry by the way, where everything you do and say will be misconstrued and eventually used against you.

On the other hand, I am willing to stretch out my hand and expect the best of you. 

Be at peace.  

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 3937
abondservant | Forum Activity | Replied: Thu, Aug 28 2014 11:29 AM

Denise:

But a teensy-bit more seriously, I'd planned on dumping (i.e. giving it away) my library in the near future. I'd assumed since my interests are pretty nutty, the new owner would probably want to kind of 'clean up' the mess.  Thus the new non-policy-change is going to present significant problems!



If you don't have anyone in mind already I am interested. Catholic resources or no, I'm definitely interested. Whether we agree on certain things or no, we still have a lot of years of shared history and development. Sometimes a contrasting note causes one to think differently. Anyway, just a thought.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 188
Si | Forum Activity | Replied: Thu, Aug 28 2014 11:29 AM

Super.Tramp:
Once transferred, items may not be transferred again.

This sounds a like a new policy to me, despite what Bob has stated throughout this thread. It is not that I don't trust that Bob and Logos will do the right thing, but there does seem to be mixed messages circulating at Logos. If the CS signature quoted by Super.Tramp is included in all new license transfers, then it seems that Logos is communicating a policy that I have not previously seen communicated. I think the angst of this thread is that people were buying Logos resources with the assumption that there was not a one-time transfer limit. I am all for curtailing abuses and adding some amount of friction, but the statement "Once transferred, items may not be transferred again" seems excessive in light of the fact that the previous message of Logos was that licenses were simply transferrable. I assume that most people do not want to see Logos being abused, but it is true that a license is devalued if it is sold as non-transferable because the one transfer limit is used up. Even if Logos does not actually abide by their statement "Once transferred, items may not be transferred again," they are still communicating an idea that is opposed to previous policy.   

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Matthew C Jones | Forum Activity | Replied: Thu, Aug 28 2014 11:29 AM

Denise:

ST ... let's make it clear yet one more time.

Logos policy has not changed.

And if the CS Rep isn't a loose canon, I must be an abuser.   Hmm

Logos 7 Collectors Edition

Posts 3937
abondservant | Forum Activity | Replied: Thu, Aug 28 2014 11:32 AM

David Dobbs:

Great.  My name is now a curse word around logos headquarters.  Sad  I am really am sorry Guys for all the frustration I have caused.  

I don't think you were the source. catalyst maybe, but not the source.

Logos & and Bob aren't going to use your name as a curse either - from what I know of them, they are willing to let bygones be bygones. Things are sorted now I should think.

Married couples only fight when they still love each other right? its when the fighting stops you have to worry. Same here, you were excited, you love logos, and then you were surprised by something. You still love logos. Bob still loves helping you study the bible better... So it works.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 3937
abondservant | Forum Activity | Replied: Thu, Aug 28 2014 11:36 AM

Bob Pritchett:

With all that said, in the end we continue to do everything we can for our customers. We do the tedious license transfers. We override the policies.



Bob Pritchett:

If the friction gets in your way, ask for an exception or appeal to a manager or to me -- we will always do the right thing.

It sounds like the one transfer rule is more like the pirates code.

More of a guideline really.

Pirates code explanation - from the movie pirates of the Caribbean.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 5248
Dan Francis | Forum Activity | Replied: Thu, Aug 28 2014 11:54 AM

Super.Tramp:

Paul C:
Why are we proposing solutions for a problem that DOES NOT exist? Bob said there has been no change in the policy.

I will tell you why it IS broken.    ......I received the same email when I transferred a resource last week.

" Note: Licenses can only be transferred individually if they were sold individually, meaning if the book being transferred was sold as part of a larger package (e.g. “Scholar’s Library), the entire package will be transferred. Once transferred, items may not be transferred again. "

There are only three ways I can interpret that note;

  1. Logos views me as an abuser
  2. Steve Workman in Customer Service is unilaterally gung-ho for protecting Logos
  3. There has been a new policy instituted, indeed

Something is broken and I want it fixed.

I have theoretically paid for the 1984 NIV 4 times (there was no dynamic pricing involved in any collection. That being said I never wanted to abuse the system but at one time told someone he could buy my Concordia self study bible with its NIV and pay the transfer and provide me with the money to replace the bundled resource. He said he would call Logos but it never happened. My guess is selling a resource that retailed for $30 was a massive amount of work and CS told him it could not be done. If it takes 5 hours to manually do all this I fully understand why Logos wishes to discourage this. That said it has always been in the back of my mind that if times got too tough I could sell off some of my less used large resources. I do understand where Bob is coming from, but I always had thought that Logos resources were more expensive not because of tagging alone but because one could sell them (I had always known Bundle A must be sold intact, not minus the book you most want from bundle A). With the one exception mentioned above I have never tried to sell anything from Logos and I have been leery looking in the secondhand market for Logos works because of possible scammers (not saying I have found any but it is good to be cautious). I am deeply saddened to hear that some people have been trying to scam the system. Perhaps I have been guilty of it once or twice (two times I have used Logos on a friends computer by installing it there, using it and not deleting it myself, both times I encouraged the one friend and my mother in law to use it for a week or two before deleting it to see what Logos has to offer. My mother in law deleted it within the week and my friend in the nursing home within a month, both said it was far more than they needed. In those two cases I did in fact do wrong not deleting it right away. I had done that not to try to scam Logos but only to give them a chance to try Logos to see if they would like it themselves (I did actually buy my sister-in-law a Collegeville Reference Library CDROM for a wedding gift since she was a youth pastor in her Catholic church at that time). For me the main concern is that my Logos Library may be passed on so others may benefit from it after I am gone. Now that I know that is still possible I am less anxious. The fact that it is hard to break up ones Library sell off "X collection" because I do not need it any longer is somewhat troubling but that has never been a goal of mine in the first place. I hope you can get fixed what you want fixed but for me I am fine now...

-Dan

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Matthew C Jones | Forum Activity | Replied: Thu, Aug 28 2014 11:55 AM

David Dobbs:

Great.  My name is now a curse word around logos headquarters.  Sad  I am really am sorry Guys for all the frustration I have caused.  

 Cheer up.  There is ample room in the Logos tent for you.

Logos 7 Collectors Edition

Posts 2465
Lee | Forum Activity | Replied: Thu, Aug 28 2014 12:02 PM

OK, seeing as the offending email was indeed a piece of official communication, maybe Bob or someone at Logos can clarify once more, and then we can all move on. Yes

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MJ. Smith | Forum Activity | Replied: Thu, Aug 28 2014 12:04 PM

David Dobbs:
 I am really am sorry Guys for all the frustration I have caused.  

David, you merely vented your frustration which is appropriate to do on the forums because we can refer you to the people at Logos who can either explain the situation to you (e.g. contractual issues that prevent dynamic pricing) or direct you to someone who can make it right.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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MJ. Smith | Forum Activity | Replied: Thu, Aug 28 2014 12:12 PM

bowing out

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 12:42 PM

MJ. Smith:
Assuming this was intended as humor, you should place an appropriate emoticon on it. Otherwise it, too, can be misinterpreted and create inappropriate forum furor.
On the previous page, I took a jab at Rapture theology. In a separate thread I questioned The calvinistic view. I didn't see your feathers ruffled over those posts. You posted in the thread I referred to...About Denise's proselytization.You know full well what I'm talking about.   http://community.logos.com/forums/t/85723.aspx?PageIndex=1 

I am able to see the humor in all theologies ....  Especially my own.  I'm sorry you can't. If you really need emoticons, Here ya go. SmileBig SmileSurpriseStick out tongueWinkSadCoolAngelDevilGeekedZip it!YesBeerMusicStarStormSuper AngryHmmIck!CryingCryingCryingCryingCryingCryingTongue TiedCryingCryingEmbarrassedWhisperHuh?SleepGift

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MJ. Smith | Forum Activity | Replied: Thu, Aug 28 2014 1:31 PM

Thank you.

CoffeeCoffee

PizzaPizzaBeerBeer

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 2:19 PM

I will stash this away for future reference. I can say whatever I like, as long as I insert the appropriate emoticon. Priceless!Stick out tongue 

Posts 8601
TCBlack | Forum Activity | Replied: Thu, Aug 28 2014 4:42 PM

Paul C:

I will stash this away for future reference. I can say whatever I like, as long as I insert the appropriate emoticon. Priceless!Stick out tongue 

Indifferent

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 4:46 PM

                                                                                   Hmm HHHMMMmmm Hmm

Posts 1674
Paul N | Forum Activity | Replied: Thu, Aug 28 2014 4:58 PM
Paul C:

                                                                                   Hmm HHHMMMmmm Hmm

lol
Posts 10120
Denise | Forum Activity | Replied: Thu, Aug 28 2014 5:42 PM

Well, if memory serves, there's a CP about to do something on icon-ography. This is excellent timing to demonstrate just how important visual imagery really is.  True, I'm not signed up it, for fear of .... well, you know. (Since I don't use emoticons.)

And, since I keep all my images turned off (see no evil, read no evil), I'm pretty much constantly offended.

abondservant ... will keep you in mind; I've got another 'event' before I convert Logos over to a reader type platform.


Posts 406
Paul C | Forum Activity | Replied: Thu, Aug 28 2014 6:40 PM

Hmm When I inquire about your outgrown library you say: Hmm

Denise:
Paul, transfer rights of 'the text' during a rapture were never spelled out clearly.
Hmm But when ABS asks, He gets a much different response: Hmm
Denise:
abondservant ... will keep you in mind
Hmm How is it that you can post without inserting appropriate emoticons? Hmm When I am admonished for that infraction. Hmm

                                                                    Sad I feel so abused. Sad

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