Downloaded the free videos https://www.logos.com/product/42738/logos-5-quickstart but when I pull up the videos from the library I get this message.
I am using 5.3 Beta 1.
Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel
It works on another computer running 5.2b SR2
Lynden Williams: I'm using 5.3 Beta 1 (...) It works on another computer running 5.2b SR2
I'm using 5.3 Beta 1 (...)
Maybe you should edit the title to include "BUG L5.3 Beta 1" & have this thread moved to the Desktop Beta forum, as your two posts seem to indicate this is a problem in the new beta only and Logos needs to become aware of this.
Running Logos 8 latest beta version on Win 10
Logs?
Working for me on the 5.3 beta.
God Bless
Graham
Pastor - NTCOG Basingstoke
0121.Logos.log
5824.LogosError.log
Working on both of my Logos machines.
Windows 7 64 Ultimate on Desktop.
Windows 7 32 Professional on Netbook
Hid the resource unhid it.
Restarted. Tried to open the resource told to update it via the button.
Now it does not show up in the library and when selecting the link on the home page, the button for me to update the resurce is grayed out.
Is my machine posessed?
Ran the scan resource command, it redownloaded the resource. Same error.
Faithlife Study Bible Videos refuse to play also. Getting the same error message.
2014-08-28 20:19:22.8753 5 Error WebCacheManagerPolicy Operation timed out for: http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp42014-08-28 20:19:22.8803 5 Error WebCache File [http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4] is expected to be 0 bytes. Probably this means a bad URL.2014-08-28 20:19:22.8893 1 Info VideoPlayer Empty stream returned for video [http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4] in resource [LLS:MPQUICKSTART]
Are you using a firewall? Or otherwise blocking site? Can you access the url : http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4
OT: 2014-08-28 20:15:46.7566 6 Error SendToKindleManager Problem getting account email from SendToKindle service: Status code not handled. Request: GET https://sendtokindleapi.logos.com/v1/account (status NoContent, content type '')
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Randy W. Sims:Are you using a firewall? Or otherwise blocking site? Can you access the url : http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4
I added the software to the firewall and gave it permission. No change. I can open the link as it prompts for Windows Media player, and the video shows just fine. Any other suggestion would be more than welcome.
Looks like the server bug has hit again, preventing some users from contacting Logos computers.
Lynden Williams: Looks like the server bug has hit again, preventing some users from contacting Logos computers.
This is definitely not the case, because these videos are hosted at Amazon CloudFront.
This looks like a problem accessing the url, but is there any way this could indicate that it's unable to save the file to webcache? Seems unlikely; I would expect more errors.
I am also unable to watch the videos. I don't get the error message as shown in the screenshot of the original poster, just blank with nothing happening.
MacBook Pro
1526.LogosError.log
Tony Kissell:I am also unable to watch the videos.
Please enable logging and attach the full Logos.log file.
6471.LogosError.log
6052.Logos.log
8551.LogosError-2.log
0284.LogosIndexer.log
6114.Logging.zip
Tony Kissell: I am also unable to watch the videos. I don't get the error message as shown in the screenshot of the original poster, just blank with nothing happening. MacBook Pro 1526.LogosError.log
Same here (Mac). I cannot watch the Mobile Ed videos too.
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now