Bug:Morris Proctor Video Not Working

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Lynden Williams | Forum Activity | Posted: Thu, Aug 28 2014 4:12 AM

Downloaded the free videos https://www.logos.com/product/42738/logos-5-quickstart but when I pull up the videos from the library I get this message.

I am using 5.3 Beta 1.

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Lynden Williams | Forum Activity | Replied: Thu, Aug 28 2014 6:18 AM

It works on another computer running 5.2b SR2

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NB.Mick | Forum Activity | Replied: Thu, Aug 28 2014 6:53 AM

 

Lynden Williams:

I'm using 5.3 Beta 1 (...)

It works on another computer running 5.2b SR2

Maybe you should edit the title to include "BUG L5.3 Beta 1" & have this thread moved to the Desktop Beta forum, as your two posts seem to indicate this is a problem in the new beta only and Logos needs to become aware of this.

Running Logos 8 latest beta version on Win 10

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Logs?

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Graham Owen | Forum Activity | Replied: Thu, Aug 28 2014 9:48 AM

Working for me on the 5.3 beta.

God Bless

Graham

Pastor - NTCOG Basingstoke

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Lynden Williams | Forum Activity | Replied: Thu, Aug 28 2014 5:29 PM

0121.Logos.log

5824.LogosError.log

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Erwin Stull, Sr. | Forum Activity | Replied: Thu, Aug 28 2014 6:52 PM

Working on both of my Logos machines.

Windows 7 64 Ultimate on Desktop.

Windows 7 32 Professional on Netbook

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Lynden Williams | Forum Activity | Replied: Thu, Aug 28 2014 7:18 PM

Hid the resource unhid it.

Restarted. Tried to open the resource told to update it via the button.

Now it does not show up in the library and when selecting the link on the home page, the button for me to update the resurce is grayed out.

Is my machine posessed? Big Smile

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Lynden Williams | Forum Activity | Replied: Thu, Aug 28 2014 7:31 PM

Ran the scan resource command, it redownloaded the resource. Same error.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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Lynden Williams | Forum Activity | Replied: Thu, Aug 28 2014 8:40 PM

Faithlife Study Bible Videos refuse to play also. Getting the same error message.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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Randy W. Sims | Forum Activity | Replied: Thu, Aug 28 2014 9:33 PM

2014-08-28 20:19:22.8753 5 Error WebCacheManagerPolicy Operation timed out for: http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4
2014-08-28 20:19:22.8803 5 Error WebCache File [http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4] is expected to be 0 bytes. Probably this means a bad URL.
2014-08-28 20:19:22.8893 1 Info VideoPlayer Empty stream returned for video [http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4] in resource [LLS:MPQUICKSTART]

Are you using a firewall? Or otherwise blocking site? Can you access the url : http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4 

OT: 2014-08-28 20:15:46.7566 6 Error SendToKindleManager Problem getting account email from SendToKindle service: Status code not handled. Request: GET https://sendtokindleapi.logos.com/v1/account (status NoContent, content type '')

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Lynden Williams | Forum Activity | Replied: Fri, Aug 29 2014 2:38 AM

Randy W. Sims:
Are you using a firewall? Or otherwise blocking site? Can you access the url : http://resources.logoscdn.com/lls_mpquickstart/videos/1/2400/04qsproctor.mp4 

I added the software to the firewall and gave it permission. No change. I can open the link as it prompts for Windows Media player, and the video shows just fine. Any other suggestion would be more than welcome.

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Lynden Williams | Forum Activity | Replied: Fri, Aug 29 2014 3:16 AM

Looks like the server bug has hit again, preventing some users from contacting Logos computers.

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Lynden Williams:

Looks like the server bug has hit again, preventing some users from contacting Logos computers.

This is definitely not the case, because these videos are hosted at Amazon CloudFront.

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Randy W. Sims | Forum Activity | Replied: Fri, Aug 29 2014 8:29 AM

This looks like a problem accessing the url, but is there any way this could indicate that it's unable to save the file to webcache? Seems unlikely; I would expect more errors.

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Tony Kissell | Forum Activity | Replied: Fri, Aug 29 2014 1:54 PM

I am also unable to watch the videos. I don't get the error message as shown in the screenshot of the original poster, just blank with nothing happening.

MacBook Pro

1526.LogosError.log

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Tony Kissell:
I am also unable to watch the videos.

Please enable logging and attach the full Logos.log file.

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Lynden Williams | Forum Activity | Replied: Fri, Aug 29 2014 3:49 PM

6471.LogosError.log

6052.Logos.log

8551.LogosError-2.log

0284.LogosIndexer.log

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Tony Kissell | Forum Activity | Replied: Fri, Aug 29 2014 9:32 PM

6114.Logging.zip

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HansK | Forum Activity | Replied: Sat, Aug 30 2014 2:01 PM

Tony Kissell:

I am also unable to watch the videos. I don't get the error message as shown in the screenshot of the original poster, just blank with nothing happening.

MacBook Pro

1526.LogosError.log

Same here (Mac). I cannot watch the Mobile Ed videos too.

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

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